The document discusses Cireson's support portal, including how it manages customers and partners through SugarCRM and Azure connectors, its feature request and release processes, and its use of the Cireson Platform. It provides an overview of the portal's architecture and demonstrations of managing feature requests and creating extensions on the Cireson Platform.

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EATING OUR OWN DOGFOOD
THECIRESONSUPPORTPORTAL
James Kleinschnitz, Development Manager, Cireson
Lance Wynn, Sr Development Engineer, Cireson
Shaun Ericson, Managing Partner, Cireson

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WHAT WE ARE TALKING ABOUT
 Automation & Management of Customers and Partners for Cireson Portal
– SugarCRM, AD and Group Connectors
– Email communication and Password Reset
 Azure Architecture for Cireson Support Portal
 Cireson New Feature Request process
– Support portal review process
– SCSM to Visual Studio TFS Connector
 Customization on Cireson Support Portal

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WHAT WE ARE TALKING ABOUTCONT…
 DEV Release Process
– Preview Release & Quarterly Releases
– QA process (discuss automation of process)
 Cireson Platform
– Overview and demonstration of the new Cireson Platform
 Questions

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HOW CIRESONMANAGES THE WORLD
 Automation & Management of Customers and Partners for Cireson Portal
– SugarCRM, AD and Group Connectors
– Email communication and Password Reset
 Azure Architecture for Cireson Support Portal
Cireson Portal

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SUGARCRM,AD AND GROUPCONNECTORS
First Name
Last Name
Email Address
Account
SID
SugarCRM Connector
User Connector
Group Connector
Department
Company
Phone
Etc…
User:Group Membership

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WELCOMETO CIRESONEMAIL+ PASSWORD RESET

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DEMO–HOWCIRESONMANAGES THEWORLD

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LITTLEPEAK INTO HOW CIRESONMANAGES AZURE
Cireson in Azure

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CURRENT AZURE ARCHITECTURE

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FUTURE AZURE ARCHITECTURE

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HOW CIRESONMANAGES FEATURE REQUESTS
 Cireson New Feature Request process
 Support portal review process
 SCSM to Visual Studio TFS Connector
Feature Requests

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FEATURE REQUEST PROCESS
 Customer submits feature requests
– Weekly Cireson Product Owners review feature requests, move:
• Feature Request  Under Review (considered for Solution backlog)
• Feature Request  Not Admitted (not considered for Solution backlog)
• Feature Request  DevOps (proposed Consulting to deliver solution)
– Monthly Cireson Product Owners review feature requests, move:
• Under Review  Not Admitted (not considered for Solution backlog)
• Under Review  upVote (community votes on the feature request)***
• Under Review  Planned (moved to Cireson Visual Studio TFS for delivery)
– TFS Connector
• Backlog is closed in TFS, which closes Work Item and notifies Affected User

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DEMO–FEATUREREQUESTPROCESS

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HOW CIRESONMANAGES KNOWN ISSUES
 Cireson Known Issues Customization
 Behind the Scenes
Portal Customizations

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KNOWN ISSUESCUSTOMIZATION
 Problem
– Needed a way to add & display known issues with Cireson Products
– We didn't want to do anything a customer couldn't do
– Didn't want Portal updates to break customization
 Solution
– Cireson Portal, Page & View Panel Architecture allows adding any type of
page
– Custom JavaScript allows us to communicate with external APIs
– Built a CRUD application that communicates with a 3rd party API to display
known issues and provide an admin interface to manage them

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BEHIND THE SCENES
Cireson Portal
Admin scoped
User Scoped
3rd
Party
API
Known Issues
Admin
View Known Issues

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HOWCIRESONTEST,&RELEASESSOFTWARE.
 Preview Release & Quarterly Releases
 QA process
DEV Release Process

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PREVIEW VS QUARTERLY RELEASES
 Preview Releases
– Continuous Feature Focused Releases
– Released every 2-6 weeks or when ready.
– No hot-fixes will be released for Preview Releases
 Quarterly Release
– Released around every quarter
– Quarterly Releases will be hot-fixed

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QA PROCESS
 Development is done in feature branches.
 All feature branches are shelved and deployed to staging & pre-production
servers for testing with both testing & de-identified production data.
 When feature branch is D.O.D. the shelve is promoted to Integration via a
gated checkin.
 Next we promote Integration to Pre-Release, where Management does any
smoke or manual testing and approves the release.
 Approved releases are deployed to the Cireson Support Portal for further
"Baking"
 One more approval is required before we GA the new version of the Cireson
Portal for download.

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MANAGING TOMORROW
Built from the ground up to be powerful, scalable, and extensible.
Cireson Platform

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PLATFORM SCALE
 Performance Scalability
– Asynchronous performance, parallel workloads.
– Scale out capability to add nodes on the fly.
 Management Scalability
– Cireson Platform Extension (cpex) stores for distributing services.
– Install/Manage cpex using powershell.
 Development Scalability
– World class language support (C# .Net)
– World class tools (Visual Studio, Click to debug)
– Parallel work streams and agile development tools
– ALM integration with ability to automate build, test, and deployment processes.

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CREATINGASIMPLECPEX
Start to finish, no safety net.

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QUESTIONS

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ALM ARCHITECTURE DIAGRAM
DEV SQL SERVER
Azure VM – D11
2 CPUs, 14GB Memory
C: OS, SQL
G: Databases
L: Logs
T: TempDB
Z: Backups
PRE-PROD
Azure VM – D11
2 CPUs, 14GB Memory
C: OS, SCSM, Portal
G: SQL
STAGING1
Azure VM – A2
2 CPUs, 3.5GB Memory
C: OS, SCSM, Portal
STAGING2
Azure VM – A2
2 CPUs, 3.5GB Memory
C: OS, SCSM, Portal
STAGING3
Azure VM – A2
2 CPUs, 3.5GB Memory
C: OS, SCSM, Portal
STAGING4
Azure VM – A2
2 CPUs, 3.5GB Memory
C: OS, SCSM, Portal
UI TEST SVR1
Azure VM – A1
1 CPU, 1.75GB Memory
C: Windows Server 2008
UI TEST SVR2
Azure VM – A1
1 CPU, 1.75GB Memory
C: Windows Server 2012 R2
TFS – RELEASE MGMT
Azure VM – A3
4CPUs, 7GB Memory
C: OS, TFS, Release Manager
G: SQL
F:Backups
DEV DC
Azure VM – A2
2 CPUs, 3.5GB Memory
C: OS, DNS, SMTP
WEBSERVER1/SCSM MGMT SERVER
Azure VM – D11
2 CPUs, 14GB Memory
C: OS, SCSM, Portal, Password Reset
F: FTPS
https://downloads.cireson.com (load balanced)
https://support.cireson.com (load balanced)
https://passwordreset.cireson.com
WEBSERVER2/SCSM MGMT SERVER
Azure VM – D11
2 CPUs, 14GB Memory
C: OS, SCSM, Portal, Password Reset
F: FTPS
https://downloads.cireson.com (load balanced)
https://support.cireson.com (load balanced)
https://passwordreset.cireson.com

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INNOVATE 15
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