KTSL has been an elite partner of BMC since 1997, providing a variety of services including support, maintenance, implementation, and project management for BMC's solutions. The document outlines KTSL's value-added solutions, including unique tools such as Alderstone CMT for data management, Bomgar for secure remote support, and various integration tools for BMC Remedy. Additionally, KTSL offers professional services spanning IT service management, IT operations management, and customized training, aimed at improving the overall efficiency of their clients' IT systems.

1. INTRODUCING KTSL
Keith Pound
29 July, 2014

2. KTSL – WHAT WE DO
 Everything BMC Since 1997
 Elite BMC partner
 Add value to BMC solutions
 Support & maintenance
 Implementation
 Professional services
 Project management
 Process engineering

3. BMC BSM
A unified platform for running IT
Project &
Portfolio Management
Application
Automation
Problem
Management
Incident
Management
Service Request
Management
Knowledge
Management
Identity
Management
Human Capital
Management
Financial
Management
Server
Automation
Network
Automation
Client
Automation
Compliance &
Policy Management
Capacity
Management
Vendor
Management
Performance &
Availability
Management
Application Problem
Resolution
Service
Catalog
Middleware
Management
Data
Management
Storage
Management
Asset
Management
Enterprise Scheduling &
Workload Automation
Change & Release
Management
Event & Impact
Management
Mainframe
Automation
Service Level
Management
PLAN &
GOVERN
PROVISION &
CONFIGURE
MONITOR &
OPERATE
REQUEST &
SUPPORT
INTEGRATE &
ORCHESTRATE
Dashboards &
Analytics
Discovery &
Dependency
CMDB / CMS
Risk Management
Knowledge
Management
Remedy /
SharePoint
Integration
Extended Support
Data Quality Tools
ADDM Management
Network
Management
Application
Integration
Professional
Services &
Resourcing
Remote Control
Platform Migration

4. KTSL – VALUE ADD SOLUTIONS
 Alderstone CMT for BMC Remedy
 Bomgar for BMC Remedy, BMC Service Desk Express, BMC
FootPrints
 Hitachi ID
 iCAN for BMC Control-M
 PWS ShareRemedy for BMC Remedy & Microsoft SharePoint
 Scapa TPP for BMC Remedy
 Service Flow for BMC Remedy
 TekWurx uControl for BMC ADDM
 KTSL Professional Services

5. ALDERSTONE CMT
 Alderstone Customer Move Tool (CMT) is a data management tool
for the BMC Remedy ITSM platform that accelerates BMC Remedy
ITSM upgrades & provides rich data and environment management
capabilities for both out-of-the-box and customised ITSM systems
 CMT migrates much faster than any conventional ARS tool available
today, while enabling both Foundation and Transactional ITSM data to
be migrated with full data integrity

6. ALDERSTONE CMT
 For service providers
 Support full lifecycle
management of BMC Remedy
ITSM as a Service
 Enable individual customers to
be upgraded to the latest
version of ITSM within a day
 Complete freedom to move
individual customers between
multi-tenant or single- customer
systems with full data integrity
 Accelerate on-boarding of new
customers
 For ITSM system upgrades
 Upgrade to the latest version of
ITSM without spreadsheet
 Minimises outage windows and
data freezes
 Typical customer’s data
migrated to the latest version of
ITSM within a day

7. BOMGAR
 Bomgar provides appliance-based, secure remote
Support
 Appliance-based (no monthly fees)
 Remote support for end-users and systems
 Support mobile devices – on both sides of the support
session
 Secure chat, co-browsing & web support
 Collaborate with other reps & SMEs
 Control vendor access
 Perform online meetings & training
 Integrate with existing systems management, CRM or
service desk

8. HITACHI ID
 Hitachi ID Manager manages identities and security
entitlements across multiple systems and applications
 Ensures users get security entitlements quickly that are
appropriate to their needs
 Ensures policy compliance
 Ensures that users are deactivated reliably & completely on
leaving the organisation
 Hitachi ID Password Manager manages user credentials
across multiple systems and applications
 Includes password snyc., self-service, enterprise single sign-
on, PIN resets

9. ICAN
 iCAN Builds actionable graphical views of your BMC
Control-M schedules
 Generates HTML run-books
 Export to Visio
 z/OS, Unix, Linux & Windows
Automatically generate interactive HTML
run-books
Export batch schedule to Microsoft
Visio

10. PWS SHAREREMEDY
 ShareRemedy enables easy integration of BMC Remedy and Microsoft
SharePoint®
 Access Remedy services from within the corporate Intranet
 Access SharePoint data from Remedy knowledge management
 Increase access to Remedy data across the organisation

11. PWS SHAREREMEDY
Show user requests/approvals from
Intranet landing page
Expose and enhance any Remedy
Service Request interface in
SharePoint

12. SCAPA TPP
 Scapa Test & Performance Platform (TPP) measures the
end-to-end performance of a BMC Remedy system from the
end users’ perspective
 Covers physical, virtual & remote desktops, tiered and virtual
environments
 Identifies bottlenecks, capacity, tuning, quality and reliability
issues and helps resolution
 Compatible with all BMC Remedy versions

13. SERVICE-FLOW
 Service-Flow provides ITSM Integration as a Service
 Service-Flow SaaS simplifies the way Service Buyers and Vendors
integrate ITSM tools and processes
 Off-the-shelf adaptors for most ITSM tools
 Enables easy Service Integration
 Enables service buyers to keep their own tools & processes

14. SERVICE-FLOW
 ITSM Integration as a Service
CENTRALIZED
INTEGRATION
MANAGEMENT
& TOOLS
READY-MADE
VENDOR
CHANNELS
READY-MADE
ITSM
ADAPTERS
ITSM tool
ITSM tool
ITSM tool
Service Vendors
Service Buyers
ITSM tool

15. TEKWURX UCONTROL
 BMC ADDM is the best discovery and application mapping tool on the
planet
 uControl puts YOU in control of ADDM:
 uMap - allows you to efficiently map applications
 uChange - allows you to understand changes
 uManage - provides centralised appliance management
 uReport - allows you to easily create ADDM reports

16. TEKWURX UCONTROL
 Automated modelling
 Application lifecycle
 Centralised ADDM
appliance management
 Centralised reporting
 Centralised policy dashboards
 Knowledge portal

17. KTSL PROFESSIONAL SERVICES
 IT Service Management
 BMC Remedy ITSM & Remedy OnDemand
 BMC FootPrints, BMC Remedyforce & BMC
Service Desk Express
 BMC Dashboards & Analytics
 BMC ADDM
 IT Operations Management
 BMC Control-M
 BMC BladeLogic Server, Client & Network
Automation
 IT Infrastructure Management
 BMC ProactiveNet Performance Management,
PATROL
 BMC End User Experience / Transaction
Monitoring
 BMC Event Manager / BMC Service Impact
Manager
 BMC Capacity Optimisation
 Entuity Network Monitoring
 Project / Programme Management
 ITIL Process, IT Governance, Service
Improvement, PRINCE2

18. KTSL PROFESSIONAL SERVICES
 Short & long term engagements
 Remote administration & development
 Support of customer-written system
enhancements
 Project management
 Bespoke training
 Health checks
 Holiday & sickness cover
 Extended support
 Full-time roles
 24x7 support
 Process consultants
 ITIL specialists

19. KTSL/BMC ENGAGEMENT MODEL
 Explore how KTSL/BMC can deliver benefit/Identification
of high level drivers and timescales
 Customised demo to build technical awareness in
relation to problems we solve
 Designed to uncover the technical bottlenecks/gates in
the process
 Based on client’s own information from the Assessment a
technical test plan is written showing what BMC can do
to deliver the technical requirements in detail
 Onsite “hands on” PoV is conducted with live
infrastructure
 Results are captured and ROI presented back to
Sponsor
 Proposal/commercial offer is presented with full business
impact and technical architecture, etc..
Assessment Doc and Test Plan
Proof of Value (POV)/Validation Event
Present Business Case and POV to EB
Proposal and Contract
First Meeting
Technical Deep Dive
Business Value Assessment

20. CONTACT DETAILS
Unit 23, Leafield Way
Leafield Industrial Estate
Corsham
SN13 9RS
T: 0845 034 8000
E: sales@ktsl.com
U: www.ktsl.com