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Exploring the Business Value of
Microsoft System Center 2012
Webinar
February 6, 2013
Aging infrastructure

Outages due to
poor Change
Not enough
IT staff

Repeating problems
Don’t know what
IT we have

Lowering IT
service levels
Duplication in
systems and
solutions

No IT
innovation
IT security
hampers the
business

Poor IT governance & policy

Agility

Competitiveness

Ease of doing
business

Responsiveness

Security
Agility
New offerings
to market
Fast IT service
request and
approvals
Automated
deployment of IT
IT capacity and
demand load
awareness
Responsive
monitoring &
restoration
Agility

How to ask for it?
What do they want?

When do they need it?

Do we have it?
How should I provide it?

Who will look after it?
•

Company profile
– Financial services to Toyota dealer network & others
– Largest provider of vehicle financing in Australia
– Strong growth in dealer numbers and transactions (0% finance campaigns)

•

Business need
– Easier & faster systems to process orders/finance
– Faster IT support to match their client demands
– Need for service quality improvement

•

IT requirements
– Better suited technology
– Better systems
– Better staff knowledge
Pathways Engagement
• IT Service Management Assessment, Review &
Journey Planning
• David Clough, Infrastructure Operations
Manager
• Why they did it
“Our tools and processes were not enabling
consistent service delivery of IT services to our
customers.
We needed to develop a road map to plan the
investment required to improve the current
situation and engagement with our customers.”
• What did they get out of it
“Pathways delivered a baseline of our ITIL maturity
and capabilities on 7 core processes that we are now
able to measure our improvements against.
We have solid data that we can use in discussions
with management to clearly articulate the current
state of IT.”
• What did it mean for their business moving
forward
“Pathways delivered a structured approach to our
ITSM journey.
We are confident that our business will benefit from
our investments in ITSM as we progress through
each phase of our Journey Plan.”
Ageing IT
infrastructure

Not enough
staff

Staff are doing
mundane work,
hard to keep
them here

Don’t know
what IT
infrastructure
we have

High volume of
daily issues

80% of IT
outages are
things that have
happened
before

50% of outages
are due to poor
changes
Don’t have
systems in place
to help us be
efficient

We don’t really
know who’s
accessing our
systems and
information
Business benefit #1
• System Center drives a holistic IT
service solution across the
organisation
• Result: IT truly supports the needs of
the business
●

Providing innovation in a cost effective way
Removing duplication in systems and costs
across IT

●
●

●
●

●

●

Getting more value from IT staff
We need IT security to help not hinder our
business

●
●

●
●

●
●

●
●

We don’t have sufficient IT governance, policy or
process in our business

●

●

●
●
●
●

●
●
●

●

FIM

●

App Controller

HyperV

●
●
●
●
●
●

●
●
●
●
●
●

VMM

SCCM

●
●

Agility
Competitive
Responsive
Easy
Secure
To provide high levels of IT service whilst
lowering IT spend

DPM

SCOM

Orchestrator

Service Manager

Business Benefit

●
●
●

●

●

●

●

●

●
●

●
●

●

●
●

●
●

●

●
●

●
●
Business benefit #2
• System Center improves daily IT
performance as well as supporting
strategic IT initiatives
• Result: drives great economic
outcomes
•

Company profile
– Managed hosting provider of mission critical business and web applications.
– Targeting aggressive growth in customer numbers
– Ageing & legacy infrastructure hampering growth and differentiation

•

Business need
– Launch new enterprise capability to market
– Offer broader range of value added services than competitors
– Offer superior service availability

•

IT requirements
–
–
–
–

New datacentre technology
Faster ways to provision compute power
Better ways to monitor technology and proactively handle issues
Better ways to be efficient and deliver services without growing staff levels
Enterprise hosting
offer

New datacentre
technology

Self service portal for
customers
Automated
deployment of IT
IT capacity and
demand load
awareness
Responsive monitoring
& restoration
Enterprise hosting
offer
Business benefit #3
• System Center drives down IT
operating cost by reducing
duplication and leveraging existing
Microsoft investments
Business benefit recap
1. Drives a holistic IT service solution across the
organisation
2. Address daily IT issues and underpins
strategic IT initiatives
3. Drives down cost by eliminating duplication
Value now!

Major projects?

Know your ITSM
reality

Not in use?
SA Benefits - DPS
Discretionary support

SnapShot giveaway
Pathways - ITSM planning

Service Manager services & training
Exploring the Business Value of
Microsoft System Center 2012
Webinar
February 6, 2013

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The Business Value of System Center 2012

  • 1. Exploring the Business Value of Microsoft System Center 2012 Webinar February 6, 2013
  • 2. Aging infrastructure Outages due to poor Change Not enough IT staff Repeating problems Don’t know what IT we have Lowering IT service levels Duplication in systems and solutions No IT innovation IT security hampers the business Poor IT governance & policy Agility Competitiveness Ease of doing business Responsiveness Security
  • 3.
  • 4. Agility New offerings to market Fast IT service request and approvals Automated deployment of IT IT capacity and demand load awareness Responsive monitoring & restoration
  • 5. Agility How to ask for it? What do they want? When do they need it? Do we have it? How should I provide it? Who will look after it?
  • 6. • Company profile – Financial services to Toyota dealer network & others – Largest provider of vehicle financing in Australia – Strong growth in dealer numbers and transactions (0% finance campaigns) • Business need – Easier & faster systems to process orders/finance – Faster IT support to match their client demands – Need for service quality improvement • IT requirements – Better suited technology – Better systems – Better staff knowledge
  • 7. Pathways Engagement • IT Service Management Assessment, Review & Journey Planning • David Clough, Infrastructure Operations Manager
  • 8. • Why they did it “Our tools and processes were not enabling consistent service delivery of IT services to our customers. We needed to develop a road map to plan the investment required to improve the current situation and engagement with our customers.”
  • 9. • What did they get out of it “Pathways delivered a baseline of our ITIL maturity and capabilities on 7 core processes that we are now able to measure our improvements against. We have solid data that we can use in discussions with management to clearly articulate the current state of IT.”
  • 10. • What did it mean for their business moving forward “Pathways delivered a structured approach to our ITSM journey. We are confident that our business will benefit from our investments in ITSM as we progress through each phase of our Journey Plan.”
  • 11. Ageing IT infrastructure Not enough staff Staff are doing mundane work, hard to keep them here Don’t know what IT infrastructure we have High volume of daily issues 80% of IT outages are things that have happened before 50% of outages are due to poor changes Don’t have systems in place to help us be efficient We don’t really know who’s accessing our systems and information
  • 12.
  • 13. Business benefit #1 • System Center drives a holistic IT service solution across the organisation • Result: IT truly supports the needs of the business
  • 14. ● Providing innovation in a cost effective way Removing duplication in systems and costs across IT ● ● ● ● ● ● Getting more value from IT staff We need IT security to help not hinder our business ● ● ● ● ● ● ● ● We don’t have sufficient IT governance, policy or process in our business ● ● ● ● ● ● ● ● ● ● FIM ● App Controller HyperV ● ● ● ● ● ● ● ● ● ● ● ● VMM SCCM ● ● Agility Competitive Responsive Easy Secure To provide high levels of IT service whilst lowering IT spend DPM SCOM Orchestrator Service Manager Business Benefit ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●
  • 15. Business benefit #2 • System Center improves daily IT performance as well as supporting strategic IT initiatives • Result: drives great economic outcomes
  • 16. • Company profile – Managed hosting provider of mission critical business and web applications. – Targeting aggressive growth in customer numbers – Ageing & legacy infrastructure hampering growth and differentiation • Business need – Launch new enterprise capability to market – Offer broader range of value added services than competitors – Offer superior service availability • IT requirements – – – – New datacentre technology Faster ways to provision compute power Better ways to monitor technology and proactively handle issues Better ways to be efficient and deliver services without growing staff levels
  • 17. Enterprise hosting offer New datacentre technology Self service portal for customers Automated deployment of IT IT capacity and demand load awareness Responsive monitoring & restoration
  • 19.
  • 20. Business benefit #3 • System Center drives down IT operating cost by reducing duplication and leveraging existing Microsoft investments
  • 21. Business benefit recap 1. Drives a holistic IT service solution across the organisation 2. Address daily IT issues and underpins strategic IT initiatives 3. Drives down cost by eliminating duplication
  • 22. Value now! Major projects? Know your ITSM reality Not in use?
  • 23. SA Benefits - DPS Discretionary support SnapShot giveaway Pathways - ITSM planning Service Manager services & training
  • 24. Exploring the Business Value of Microsoft System Center 2012 Webinar February 6, 2013