SlideShare a Scribd company logo
Curriculum Vitae
Adriana Amaral
Currently based in: Cape Town
Contact Details: 0710477771
PERSONAL DETAILS
Full Name: Adriana F. Amaral
Date of Birth: 01/05/1980
Address: Bothasig
Mobile number: 0710477771
Email: adrianapieterse@yahoo.com
Nationality: Brazilian
EDUCATIONAL DETAILS
SECONDARY EDUCATION:
Name of school: Technical High School Conselheiro Carrao
Year completed: December 1999
Highest level passed: Senior certificate in accountancy
Summary Qualification
• Working in the customer service field for 1 year and 7 month
• Highly skilled in assisting customers over the phone, online chats and emails
• Profound ability to handle irate customers and resolve problems effectively
• Able to work with a diverse and multicultural customers
• Hands-on experience in up selling products and services
• Demonstrated ability to provide relevant information to customers regarding current packages and
possible up gradations
SKILLS
Computer literacy: •Word, Excel, PowerPoint, and Internet.
SPECIAL SKILLS: • Good communication and interpersonal skills
• Ability to troubleshoot problems effectively
• Good data entry and keyboard skills
• Eager to work on a rotating shift
INTERESTS AND HOBBIES
Reading, Dancing, Painting, Playing football, listening to Music
WORK EXPERIENCE
Company: DIGITAL OUTSOURCE SERVICES
Job Title: Portuguese and Spanish Casino CSC Host
Period: 05/ 2015 - present
Primary Duties: Main activities and responsibilities
Responding to incomingoutgoing phone calls, e-mails and online chat, handling and taking responsibility for
customer related queries and problem solution regarding casino account, casino games and rules, responsible
game, processing and taking ownership of contacts in a multimedia environment, processing relevant information
into databases, host VIP Players, customer relationship building and management, time management.
House Wife from 02/2015 – 05/2015
Company: Elite International Career’s (Tokai)
Job Title: Trainee International Recruitment
Period: 09/2014 to 02/2015
Primary Duties: Main activities and responsibilities
Identifying channels to locate suitable candidates
Select and match candidate’s profile with Client’s JD
Organizing interviews and candidates selection for events
Organize recruitment events mainly for Mozambique and Angola
Making arrangements for the advertisement of vacancies
Help to attract candidates and maintain their database
Source suitable candidates and brief them on the opportunities offered by a the client
Advise how to update CV and general career advice
Reason for leaving: As result of the recession the company retrenched
House Wife from 08/ 2013 - 09/2015
Company: Speakeasy Bar & Restaurant (Durbanville)
Job title: Waitress
Period: 04/2013 to 08/2013
Primary duties: Customer service satisfaction and basic cleanliness of the restaurant.
Reason for leaving: I resign.
House Wife from 02/ 2009 - 04/2013
Company: Covent Garden Hotel (5* Boutique Hotel) London, Uk
Job title: Chamber maid
Period: February 2007 to February 2009
Primary duties: The cleaning and keeping of 10 rooms per day and to report to the Head Housekeeper.
Reason for leaving: Relocate to South Africa
House Wife from 04/2005 to 02/2007
Company: Caesar Hotel (4* Boutique Hotel) London, UK
Job title: Chamber maid & Waitress
Waitress
Period: 06/ 2004 to 04/2005
Primary duties: Customer service satisfaction; basic cleanliness of the restaurant and breakfast set-up.
Reason for leaving: Relocation to Brazil
Chamber maid
Period: 04/2003 to 06/2005
Primary duties: The cleaning and keeping of 16 rooms per day and report to the Head Housekeeper.
Company: Cooperativa Cazola De Matinopolis, Brazil
Period: 09/2002 to 03/2003
Job title: Administrative assistant
Primary duties: Arranged invoicing.
Paid the bills and received debt of the company, calling customers to chase outstanding debt.
Every month I was responsible to make payment of Staff payroll.
Basic accountancy and bookkeeping for the company.
Credit checks on the customers to see if they are blacklisted.
I was responsible to make every day banking deposit, assisted customers with the opening of
new accounts.
Reason for leaving: Relocation to United Kingdom.
House Wife from 09/2005-03/2007
Company: Brazil Bank
Period: 02/1999 to 02/ 2000
Job title: Intern
Primary duties: I was in the meet & greet section tending to the customer needs at the Bank; helped customers
open an account when need be; basic secretarialduties.
Reason for leaving: Internship ended

More Related Content

What's hot

Cv (1)
Cv (1)Cv (1)
Jennifer_cv_Updated[1]
Jennifer_cv_Updated[1]Jennifer_cv_Updated[1]
Jennifer_cv_Updated[1]
Jennifer Nengwenani
 
updated2
updated2updated2
JalalCV
JalalCVJalalCV
Mohamed A points - Latest 6-2015
Mohamed A points - Latest 6-2015Mohamed A points - Latest 6-2015
Mohamed A points - Latest 6-2015
Mohamed Rezkalla
 
DUBE CV 2017
DUBE CV 2017DUBE CV 2017
DUBE CV 2017
Emmanuel Dube
 
CV of Prenisha Behari(16.05.15)
CV of Prenisha Behari(16.05.15)CV of Prenisha Behari(16.05.15)
CV of Prenisha Behari(16.05.15)
prenisha behari
 
Sammy Aniñon Updated CV
Sammy Aniñon Updated CVSammy Aniñon Updated CV
Sammy Aniñon Updated CV
Sammy Ani
 
Karine marques rosa recepcionista em ingles 2019
Karine marques rosa   recepcionista em ingles 2019Karine marques rosa   recepcionista em ingles 2019
Karine marques rosa recepcionista em ingles 2019
Karine Marques De Siqueira Rosa
 
CV - Ky Ann Corpuz.pdf new cvpic
CV - Ky Ann Corpuz.pdf new cvpicCV - Ky Ann Corpuz.pdf new cvpic
CV - Ky Ann Corpuz.pdf new cvpic
kyann corpuz
 
c.v of chandana janaka bandara atttanayaka
c.v of chandana janaka bandara atttanayakac.v of chandana janaka bandara atttanayaka
c.v of chandana janaka bandara atttanayaka
Chandana Janaka
 
Mr THOMAS MATHEBULA
Mr THOMAS MATHEBULAMr THOMAS MATHEBULA
Mr THOMAS MATHEBULA
Thomas Mathebula
 
Nobantu CV
Nobantu CVNobantu CV
Nobantu CV
Mantuse Zonke
 
thofeeq mohammad
thofeeq mohammadthofeeq mohammad
thofeeq mohammad
Thoufeeq Mohammad
 
Susan Arderne CV - 2016-03-01
Susan  Arderne CV - 2016-03-01Susan  Arderne CV - 2016-03-01
Susan Arderne CV - 2016-03-01
Susan Arderne
 
CurriculumVitae
CurriculumVitaeCurriculumVitae
CurriculumVitae
jackie kababiito
 
shehab's resume
shehab's resumeshehab's resume
shehab's resume
shehab hamdy
 
New updated resume
New updated resumeNew updated resume
New updated resume
dania amine
 
Ishrat_Resume
Ishrat_ResumeIshrat_Resume
Ishrat_Resume
Ishrat Ahsan
 
Amanda Fraser CV
Amanda Fraser CVAmanda Fraser CV
Amanda Fraser CV
Amanda Fraser
 

What's hot (20)

Cv (1)
Cv (1)Cv (1)
Cv (1)
 
Jennifer_cv_Updated[1]
Jennifer_cv_Updated[1]Jennifer_cv_Updated[1]
Jennifer_cv_Updated[1]
 
updated2
updated2updated2
updated2
 
JalalCV
JalalCVJalalCV
JalalCV
 
Mohamed A points - Latest 6-2015
Mohamed A points - Latest 6-2015Mohamed A points - Latest 6-2015
Mohamed A points - Latest 6-2015
 
DUBE CV 2017
DUBE CV 2017DUBE CV 2017
DUBE CV 2017
 
CV of Prenisha Behari(16.05.15)
CV of Prenisha Behari(16.05.15)CV of Prenisha Behari(16.05.15)
CV of Prenisha Behari(16.05.15)
 
Sammy Aniñon Updated CV
Sammy Aniñon Updated CVSammy Aniñon Updated CV
Sammy Aniñon Updated CV
 
Karine marques rosa recepcionista em ingles 2019
Karine marques rosa   recepcionista em ingles 2019Karine marques rosa   recepcionista em ingles 2019
Karine marques rosa recepcionista em ingles 2019
 
CV - Ky Ann Corpuz.pdf new cvpic
CV - Ky Ann Corpuz.pdf new cvpicCV - Ky Ann Corpuz.pdf new cvpic
CV - Ky Ann Corpuz.pdf new cvpic
 
c.v of chandana janaka bandara atttanayaka
c.v of chandana janaka bandara atttanayakac.v of chandana janaka bandara atttanayaka
c.v of chandana janaka bandara atttanayaka
 
Mr THOMAS MATHEBULA
Mr THOMAS MATHEBULAMr THOMAS MATHEBULA
Mr THOMAS MATHEBULA
 
Nobantu CV
Nobantu CVNobantu CV
Nobantu CV
 
thofeeq mohammad
thofeeq mohammadthofeeq mohammad
thofeeq mohammad
 
Susan Arderne CV - 2016-03-01
Susan  Arderne CV - 2016-03-01Susan  Arderne CV - 2016-03-01
Susan Arderne CV - 2016-03-01
 
CurriculumVitae
CurriculumVitaeCurriculumVitae
CurriculumVitae
 
shehab's resume
shehab's resumeshehab's resume
shehab's resume
 
New updated resume
New updated resumeNew updated resume
New updated resume
 
Ishrat_Resume
Ishrat_ResumeIshrat_Resume
Ishrat_Resume
 
Amanda Fraser CV
Amanda Fraser CVAmanda Fraser CV
Amanda Fraser CV
 

Viewers also liked

E learning
E learningE learning
E learning
Mohamed Thiam
 
Hum07 heritage s lideshow c and d - johnny
Hum07   heritage s lideshow c and d - johnnyHum07   heritage s lideshow c and d - johnny
Hum07 heritage s lideshow c and d - johnny
Huawaii
 
Січень 2017
Січень 2017Січень 2017
Actual faerie powerpoint
Actual faerie powerpointActual faerie powerpoint
Actual faerie powerpoint
julianajuliejuju
 
SUMMER STYLE SOURCE FINAL_v7
SUMMER STYLE SOURCE FINAL_v7SUMMER STYLE SOURCE FINAL_v7
SUMMER STYLE SOURCE FINAL_v7
Jacqueline Stevens
 
Altinet_Education_Brochure
Altinet_Education_BrochureAltinet_Education_Brochure
Altinet_Education_Brochure
Henry Doyle
 
Урок математики
Урок математики Урок математики
Урок математики
blondik1289
 
【京都勉強会】Android入門編1月31日
【京都勉強会】Android入門編1月31日【京都勉強会】Android入門編1月31日
【京都勉強会】Android入門編1月31日
Akinobu Mori
 
літературно мистецький календар грудень 2015
літературно мистецький календар грудень 2015літературно мистецький календар грудень 2015
літературно мистецький календар грудень 2015
Юлия Тер-Давлатян
 
Trends in APN practice engage in the change
Trends in APN practice engage in the changeTrends in APN practice engage in the change
Trends in APN practice engage in the change
Deena Nardi
 
Swapnil Bhavsar - Resume
Swapnil Bhavsar - ResumeSwapnil Bhavsar - Resume
Swapnil Bhavsar - Resume
swapnil bhavsar
 
E learning proposal for a marketing company
E learning proposal for a marketing companyE learning proposal for a marketing company
E learning proposal for a marketing company
Ruwan Weerasinghe
 
Pushback: Information literacy does not mean what you think it means
Pushback: Information literacy does not mean what you think it meansPushback: Information literacy does not mean what you think it means
Pushback: Information literacy does not mean what you think it means
si641
 
Літературно-мистецький січень 2016
Літературно-мистецький січень 2016Літературно-мистецький січень 2016
Літературно-мистецький січень 2016
Юлия Тер-Давлатян
 
літературно мистецький календар квітень 2015
літературно мистецький календар квітень 2015літературно мистецький календар квітень 2015
літературно мистецький календар квітень 2015
Юлия Тер-Давлатян
 
Лiтературно-мистецький календар
Лiтературно-мистецький календарЛiтературно-мистецький календар
Лiтературно-мистецький календар
Юлия Тер-Давлатян
 
Забезпечуємо підтримку обдарованих учнів
Забезпечуємо підтримку обдарованих учнівЗабезпечуємо підтримку обдарованих учнів
Забезпечуємо підтримку обдарованих учнів
blondik1289
 
Digipak Analysis
Digipak AnalysisDigipak Analysis
Digipak Analysis
Camstewart17
 

Viewers also liked (20)

5-Day VA Category 1.1
5-Day VA Category 1.15-Day VA Category 1.1
5-Day VA Category 1.1
 
E learning
E learningE learning
E learning
 
Hum07 heritage s lideshow c and d - johnny
Hum07   heritage s lideshow c and d - johnnyHum07   heritage s lideshow c and d - johnny
Hum07 heritage s lideshow c and d - johnny
 
Січень 2017
Січень 2017Січень 2017
Січень 2017
 
Actual faerie powerpoint
Actual faerie powerpointActual faerie powerpoint
Actual faerie powerpoint
 
SUMMER STYLE SOURCE FINAL_v7
SUMMER STYLE SOURCE FINAL_v7SUMMER STYLE SOURCE FINAL_v7
SUMMER STYLE SOURCE FINAL_v7
 
Altinet_Education_Brochure
Altinet_Education_BrochureAltinet_Education_Brochure
Altinet_Education_Brochure
 
Урок математики
Урок математики Урок математики
Урок математики
 
【京都勉強会】Android入門編1月31日
【京都勉強会】Android入門編1月31日【京都勉強会】Android入門編1月31日
【京都勉強会】Android入門編1月31日
 
літературно мистецький календар грудень 2015
літературно мистецький календар грудень 2015літературно мистецький календар грудень 2015
літературно мистецький календар грудень 2015
 
Trends in APN practice engage in the change
Trends in APN practice engage in the changeTrends in APN practice engage in the change
Trends in APN practice engage in the change
 
Swapnil Bhavsar - Resume
Swapnil Bhavsar - ResumeSwapnil Bhavsar - Resume
Swapnil Bhavsar - Resume
 
E learning proposal for a marketing company
E learning proposal for a marketing companyE learning proposal for a marketing company
E learning proposal for a marketing company
 
Direct Access Group Benefits
Direct Access Group BenefitsDirect Access Group Benefits
Direct Access Group Benefits
 
Pushback: Information literacy does not mean what you think it means
Pushback: Information literacy does not mean what you think it meansPushback: Information literacy does not mean what you think it means
Pushback: Information literacy does not mean what you think it means
 
Літературно-мистецький січень 2016
Літературно-мистецький січень 2016Літературно-мистецький січень 2016
Літературно-мистецький січень 2016
 
літературно мистецький календар квітень 2015
літературно мистецький календар квітень 2015літературно мистецький календар квітень 2015
літературно мистецький календар квітень 2015
 
Лiтературно-мистецький календар
Лiтературно-мистецький календарЛiтературно-мистецький календар
Лiтературно-мистецький календар
 
Забезпечуємо підтримку обдарованих учнів
Забезпечуємо підтримку обдарованих учнівЗабезпечуємо підтримку обдарованих учнів
Забезпечуємо підтримку обдарованих учнів
 
Digipak Analysis
Digipak AnalysisDigipak Analysis
Digipak Analysis
 

Similar to Adriana Pieterse (2)

Kerryn CV 2016
Kerryn CV 2016Kerryn CV 2016
Kerryn CV 2016
Kerryn Jonker
 
CV Form
CV FormCV Form
CV Form
omnia khaled
 
CV (Andrew Boberg) 2015
CV (Andrew Boberg) 2015 CV (Andrew Boberg) 2015
CV (Andrew Boberg) 2015
Andrew Boberg
 
ju ju 2
ju ju 2ju ju 2
WilliamMcC_CV1
WilliamMcC_CV1WilliamMcC_CV1
WilliamMcC_CV1
William McClure
 
Resume-Enver-Hoosen
Resume-Enver-HoosenResume-Enver-Hoosen
Resume-Enver-Hoosen
Enver Hoosen
 
nino cv 2016
nino cv 2016nino cv 2016
nino cv 2016
Nino Dequito
 
Imran Al Arefen-Bogra
Imran Al Arefen-BograImran Al Arefen-Bogra
Imran Al Arefen-Bogra
Md. Imran Al Arefen
 
H Dreyer CV
H Dreyer CVH Dreyer CV
H Dreyer CV
Heidi Dreyer
 
A.Gutierrez CV
A.Gutierrez CVA.Gutierrez CV
A.Gutierrez CV
alcher gutierrez
 
cv for august
cv for augustcv for august
cv for august
Paul godfrey
 
April CV 2015
April CV 2015April CV 2015
April CV 2015
April Yap
 
Sbonile docs
Sbonile docsSbonile docs
Sbonile docs
Sbonile Mokano
 
LEE
LEELEE
Ndungu Robert CV for Accountant-Finance job
Ndungu Robert CV for Accountant-Finance jobNdungu Robert CV for Accountant-Finance job
Ndungu Robert CV for Accountant-Finance job
Robert Ndungu
 
Ramsagar Resume - Copy
Ramsagar Resume - CopyRamsagar Resume - Copy
Ramsagar Resume - Copy
Ramsagar Beldar
 
MHPE CV
MHPE CVMHPE CV
MHPE CV
mhpe
 
Resume of SHIRLEY LE
Resume of SHIRLEY LEResume of SHIRLEY LE
Resume of SHIRLEY LE
Shirley Le
 
Robert cv nh (1)
Robert cv nh (1)Robert cv nh (1)
Robert cv nh (1)
Robert Cooper
 
Tymour CV
Tymour CVTymour CV

Similar to Adriana Pieterse (2) (20)

Kerryn CV 2016
Kerryn CV 2016Kerryn CV 2016
Kerryn CV 2016
 
CV Form
CV FormCV Form
CV Form
 
CV (Andrew Boberg) 2015
CV (Andrew Boberg) 2015 CV (Andrew Boberg) 2015
CV (Andrew Boberg) 2015
 
ju ju 2
ju ju 2ju ju 2
ju ju 2
 
WilliamMcC_CV1
WilliamMcC_CV1WilliamMcC_CV1
WilliamMcC_CV1
 
Resume-Enver-Hoosen
Resume-Enver-HoosenResume-Enver-Hoosen
Resume-Enver-Hoosen
 
nino cv 2016
nino cv 2016nino cv 2016
nino cv 2016
 
Imran Al Arefen-Bogra
Imran Al Arefen-BograImran Al Arefen-Bogra
Imran Al Arefen-Bogra
 
H Dreyer CV
H Dreyer CVH Dreyer CV
H Dreyer CV
 
A.Gutierrez CV
A.Gutierrez CVA.Gutierrez CV
A.Gutierrez CV
 
cv for august
cv for augustcv for august
cv for august
 
April CV 2015
April CV 2015April CV 2015
April CV 2015
 
Sbonile docs
Sbonile docsSbonile docs
Sbonile docs
 
LEE
LEELEE
LEE
 
Ndungu Robert CV for Accountant-Finance job
Ndungu Robert CV for Accountant-Finance jobNdungu Robert CV for Accountant-Finance job
Ndungu Robert CV for Accountant-Finance job
 
Ramsagar Resume - Copy
Ramsagar Resume - CopyRamsagar Resume - Copy
Ramsagar Resume - Copy
 
MHPE CV
MHPE CVMHPE CV
MHPE CV
 
Resume of SHIRLEY LE
Resume of SHIRLEY LEResume of SHIRLEY LE
Resume of SHIRLEY LE
 
Robert cv nh (1)
Robert cv nh (1)Robert cv nh (1)
Robert cv nh (1)
 
Tymour CV
Tymour CVTymour CV
Tymour CV
 

Adriana Pieterse (2)

  • 1. Curriculum Vitae Adriana Amaral Currently based in: Cape Town Contact Details: 0710477771 PERSONAL DETAILS Full Name: Adriana F. Amaral Date of Birth: 01/05/1980 Address: Bothasig Mobile number: 0710477771 Email: adrianapieterse@yahoo.com Nationality: Brazilian EDUCATIONAL DETAILS SECONDARY EDUCATION: Name of school: Technical High School Conselheiro Carrao Year completed: December 1999 Highest level passed: Senior certificate in accountancy Summary Qualification • Working in the customer service field for 1 year and 7 month • Highly skilled in assisting customers over the phone, online chats and emails • Profound ability to handle irate customers and resolve problems effectively • Able to work with a diverse and multicultural customers • Hands-on experience in up selling products and services • Demonstrated ability to provide relevant information to customers regarding current packages and possible up gradations
  • 2. SKILLS Computer literacy: •Word, Excel, PowerPoint, and Internet. SPECIAL SKILLS: • Good communication and interpersonal skills • Ability to troubleshoot problems effectively • Good data entry and keyboard skills • Eager to work on a rotating shift INTERESTS AND HOBBIES Reading, Dancing, Painting, Playing football, listening to Music WORK EXPERIENCE Company: DIGITAL OUTSOURCE SERVICES Job Title: Portuguese and Spanish Casino CSC Host Period: 05/ 2015 - present Primary Duties: Main activities and responsibilities Responding to incomingoutgoing phone calls, e-mails and online chat, handling and taking responsibility for customer related queries and problem solution regarding casino account, casino games and rules, responsible game, processing and taking ownership of contacts in a multimedia environment, processing relevant information into databases, host VIP Players, customer relationship building and management, time management. House Wife from 02/2015 – 05/2015 Company: Elite International Career’s (Tokai) Job Title: Trainee International Recruitment Period: 09/2014 to 02/2015 Primary Duties: Main activities and responsibilities Identifying channels to locate suitable candidates Select and match candidate’s profile with Client’s JD Organizing interviews and candidates selection for events Organize recruitment events mainly for Mozambique and Angola Making arrangements for the advertisement of vacancies Help to attract candidates and maintain their database Source suitable candidates and brief them on the opportunities offered by a the client Advise how to update CV and general career advice Reason for leaving: As result of the recession the company retrenched House Wife from 08/ 2013 - 09/2015 Company: Speakeasy Bar & Restaurant (Durbanville) Job title: Waitress Period: 04/2013 to 08/2013 Primary duties: Customer service satisfaction and basic cleanliness of the restaurant. Reason for leaving: I resign.
  • 3. House Wife from 02/ 2009 - 04/2013 Company: Covent Garden Hotel (5* Boutique Hotel) London, Uk Job title: Chamber maid Period: February 2007 to February 2009 Primary duties: The cleaning and keeping of 10 rooms per day and to report to the Head Housekeeper. Reason for leaving: Relocate to South Africa House Wife from 04/2005 to 02/2007 Company: Caesar Hotel (4* Boutique Hotel) London, UK Job title: Chamber maid & Waitress Waitress Period: 06/ 2004 to 04/2005 Primary duties: Customer service satisfaction; basic cleanliness of the restaurant and breakfast set-up. Reason for leaving: Relocation to Brazil Chamber maid Period: 04/2003 to 06/2005 Primary duties: The cleaning and keeping of 16 rooms per day and report to the Head Housekeeper. Company: Cooperativa Cazola De Matinopolis, Brazil Period: 09/2002 to 03/2003 Job title: Administrative assistant Primary duties: Arranged invoicing. Paid the bills and received debt of the company, calling customers to chase outstanding debt. Every month I was responsible to make payment of Staff payroll. Basic accountancy and bookkeeping for the company. Credit checks on the customers to see if they are blacklisted. I was responsible to make every day banking deposit, assisted customers with the opening of new accounts. Reason for leaving: Relocation to United Kingdom. House Wife from 09/2005-03/2007 Company: Brazil Bank Period: 02/1999 to 02/ 2000 Job title: Intern Primary duties: I was in the meet & greet section tending to the customer needs at the Bank; helped customers open an account when need be; basic secretarialduties. Reason for leaving: Internship ended