Ramadhan Kassim Omumbwa is a Kenyan national seeking a position in hospitality. He has over 10 years of experience in customer service roles in hotels in Dubai and Kenya. His experience includes serving as a senior room service waiter and bartender. He has received several certifications including in food hygiene and safety. He aims to offer quality service through hard work, integrity, and teamwork.
An outgoing personality
Communication skills
The ability to work well in a team
Tact and diplomacy for dealing with difficult situations
Numeracy
Physical fitness and stamina
A good memory
Reliability
Responsibility
Calmness under pressure
Flexibility
A smart appearance
Iam employee in hotel JW Marriott Marquis Dubai with an Aggressive enthusiastic and energetic self-passion for growth with these Quality like- versatile thinker; effective in developing and carrying out ideas.
Which Can be counted on to complete assignments without supervision &
Can be trusted to handle complaints diplomatically and efficiently.
1. CURRICULUM VITAE
PERSONAL DETAILS
Name Ramadhan Kassim Omumbwa
Date of Birth: 1st
May 1986
Gender: Male
Nationality: Kenyan
Contact: +971 52 747 3315
Languages: English
Email: rama.omumbwa@yahoo.com
PROFILE:
• Extensive Dubai knowledge and experience.
• I am outgoing and able to communicate fluently with customers and colleagues.
• I have passion and ability to stimulate ideas and execute them to materialization in best
interest of the company, customer and colleagues.
• Able to work under pressure and with less or no supervision.
• Able to lead and motivate others.
• Knowledge of point of sale Micros.
• To offer quality service to the company through hard work, integrity, commitment and
teamwork
• Extensive knowledge of wines, liquor, cocktails and bar operations.
WORK EXPERIENCE:
CROWNE PLAZA DUBAI DEIRA-INTERCONTINENTAL HOTEL GROUP
Senior Room service Waiter/Order taker and Minibar Attendant: October 2014 To date
• Taking guest order on the phone.
• Punching and preparing kitchen order ticket (KOT) according to the order given.
• Setting up room service tables as per the standards.
• Delivering orders to the guest’s room in a timely manner.
• Checking for any pending clearance in guest rooms.
• Maintaining minibar by charging the guests as per their consumption, replenishing and
eventually ordering of new stock.
• Placing amenities and fruit baskets in guest’s rooms.
• Checking and updating daily bar inventory.
• Updating F&B sales report on daily bases.
• Making monthly duty Rota.
MADINAT JUMEIRAH
Waiter: April 2011 - September 2014
• Assist host or hostess by answering phones to take reservations.
• Welcoming the guests and seating them.
• Presenting the menu and explaining the special, promotions of the day and serving them
accordingly.
2. • Cash handling when processing the checks.
• Maintaining cleanliness and general appearance of the restaurant and working areas.
• Maintaining the hotel standards by delivering quality service to guests while maintaining
positive body language.
• Ensuring our customers are properly treated and comfortable by answering all the questions
they might be having about hotel facilities.
CAREER ACHIEVEMENTS
• Basic Food Hygiene and HACCP Certified.
• Jumeirah Beverages training at Koubba Bar (Cocktails and Mocktails) – 6 months.
• Extensive cross training at Koubba bar as bartender – 3 months.
• E-learning on Lobster Ink.
• Upselling skills by Bob Brown.
• Attended Fire & Safety training.
• Micros Cashiering Procedures.
• IHG Harvard mentor business courses.
• Extensive knowledge in Micros control materials.
• Colleague of the month.
ZAIN KENYA
Customer care: 2009-2010
• High level product knowledge.
• Interviewing customers to assess their needs and offering appropriate assistance.
• Receiving incoming and retrieving calls.
• Professional and competent enough in dealing with customers.
• Building and maintaining business relationships with both new and existing customers.
• Working in correspondence with customer relationship management platform.
• Advising customers on the range of services offered.
MOMBASA BEACH HOTEL
Waiter: 2006-2008
• Welcoming guests and seating them appropriately.
• Taking their orders and serving.
• Handling complaints from the guests.
• Maintaining the hotels standards by delivering quality service to guests.
• Handling cash transactions.
• Providing information regarding the hotel.
• Bidding the guests farewell and inviting them back.
• Ensuring all customers food is well prepared.
• Ensuring customers are properly treated and that they are comfortable at all times.
3. ACADEMIC BACKGROUND
• Certificate in IHG Harvard mentor business courses: December 2014
• Diploma in Business Administration
• Certificate in Food and Beverage
Moi University - Eldoret : 2003-2005
• Kenya Certificate of Secondary Education : 1998-2001
Bishop Muriithi Secondary School
• Kenya Certificate of Primary Education : 1990-1997
Mama Ngina Primary School
INTERESTS:
• Swimming.
• Athletics.
• Socializing.
• Travelling to enhance global knowledge.
• Reading fiction books.