Download to read offline
serena Nov 2016 CV (1)
- 1. PERSONAL DETAILS NAME SerenaDuttoo IDENTITY NUMBER 90092802000082 GENDER Female NATIONALITY South African RACE Indian MARITAL STATUS Single CRIMINAL RECORD None LANGUAGE English TELEPHONE NUMBER 0616620346 EMAIL ADDRESS serenad@webmail.co.za RESIDENTIAL ADDRESS Zianetta 342 Kent Avenue,Ranburg Johannesburg 2194 DRIVERS LICENSE Code 08, with own vehicle EDUCATIONAL QUALIFICATIONS SECONDAY EDUCATION SCHOOL ATTENDED Effingham Secondary School STANDARD PASSED Matric Bachelor’s Degree SUBJECTS PASSED English 1st Language, IsiZulu 2nd Language, Business studies, Mathematics, Physical Sciences, Life Sciences, Life Orientation TERTIARY EDUCATION INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT VARSITY COLLEGE DURBAN NORTH QUALIFICATION • Vocational Graduate Diploma :: Hospitality Management - 2014 • Advanced Diploma :: Hotel Management – 2011/2012 • National Diploma :: Business Management and Administration - 2010 DURATION 3 Years SUBJECTS PASSED • Business operations :: Food service • Business operations :: Beverage Service • Computer Studies • Business operations :: Rooms • Customer service Communication • Accounting Fundamentals • Work Integrated learning • Basic Kitchen operations • Global Business Communication • Housekeeping • Menu Control and nutrition • South African Wine Academy • Marketing Concepts • Industry training and development
- 2. • Finance 2nd Year:: Advanced Diploma :: Hotel Management • Applied Marketing Strategies • Assets Management • Business operations :: Rooms • Business Law • Business writing principles • Computer studies • Finance • Food Safety • Human Resources :: Staffing • Industry training and development • Kitchen operations • Occupational health and safety management • Planning and project management • People Management • Quality Management • South African Wine Academy Vocational Graduate Diploma :: Hospitality Management • Hygiene systems • Kitchen Management • Organizational behaviour • Business Economics • Convention and Event Management • Business Management :: Rooms • International Wine Academy • Management :: Food and beverage Operations COMPUTER SKILLS OPERA :: Property management Certified PASTEL :: Pastel Accounting Microsoft Office EMPLOYMENT HISTORY FASHION TV UMHLANGA JOB TITLE Guest services PERIOD OF EMPLOYMENT October 2007 – March 2008 JOB FUNCTION • Guest services • Manageress REFERENCE Sideshen Pather TELEPHONE NUMBER 0837019956 Reason for Leaving: Company closed M85 BUILDING AND CIVIL PROJECTS JOB TITLE Administrative Clerk PERIOD OF EMPLOYMENT Current Position JOB FUNCTION • Data Capturer • Tender Pricing Collectables • Financial procurement of expenses from sites • Wage management
- 3. REFERENCE Jay Indurjeeth:: Managing Director TELEPHONE NUMBER 0824401859 Reason for Leaving: Part time job SIZA HARDWARE JOB TITLE Administration Clerk PERIOD OF EMPLOYMENT January 2010 – December 2010 JOB FUNCTION • Administration REFERENCE Brij Sewpersad TELEPHONE NUMBER 0823963860 Reason for Leaving: Was filling in temporarily for an employee EVO CONSTRUCTION AND MATERIAL SUPPLIES JOB TITLE Personal Assistant and Data Capturer PERIOD OF EMPLOYMENT February 2011 – July 2011 JOB FUNCTION • Personal assistant • Administrative Clek • Data input and management REFERENCE Nelisha Mahabeer: HR Manager TELEPHONE NUMBER 0795158926 Reason for leaving: Family business,Presently working part time TOP GEAR JOB TITLE Guest services and relief Duty Manager PERIOD OF EMPLOYMENT June 2012 JOB FUNCTION • Personal Host to Jeremy Clarkson, Richard Hammond, James May and Jodie Schecheter • Hostess and event management • Guest relations • Function co-ordination REFERENCE Nikki :: Event Co-Ordinator TELEPHONE NUMBER 0765382693 Reason for Leaving: Was a temporary position,while the event was held in Durban BAYSIDE HOTEL MANAGEMENT – (PAVILION HOTEL) DURBAN JOB TITLE • Reservationist • Guest services attendant
- 4. • Guest servicesshift manager PERIOD OF EMPLOYMENT March 2013 to February 2014 July 2015 to April 2016 JOB FUNCTION • Reservations • Front office management • Duties included having a holistic understanding ofOpera • Making reservations • Making group bookings • Reconciling groups daily • Pit checks • Check ins and check outs • Reconciling banking before its sent to the accounts department • Cash ups • Supervising cash ups • Printing downtime/contingency reports • Follow up on provisional reservations • Sending confirmation letters to guests • Overall supervision of the Front Office department ADDITIONAL QUALIFICATIONS Opera Certified REFERENCE Vickash Somayi TELEPHONE NUMBER 0833525354 NOTICE PERIOD 3 Weeks BAYSIDE HOTEL MANAGEMENT – (PAVILION HOTEL) DURBAN JOB TITLE • Conference and Events Co-ordinator PERIOD OF EMPLOYMENT September 2015 to February 2016 JOB FUNCTION • Reconciling groups daily • Reconciling banking before its sent to the accounts department • Cash ups • Supervising cash ups • Coordinate details of events such as conferences, weddings, birthdays,anniversaries, charity events, surprise parties, trade shows,sales meetings, business meetings, employee appreciation events and virtual events. • Calculate budgets and ensure they are adhered to. • Book talent, including musicians, bands,and disc jockeys. • Select chefs or catering companies to prepare food for event. • Sample food and select dishes for menus. • Visit venue to plan layout of seating and decorations. • Schedule speakers, vendors, and participants. • Coordinate and monitor event timelines and ensure deadlines are met. • Initiates, coordinates and/orparticipates in all efforts to
- 5. publicize event. • Editand design promotional materials. • Prepare presentations. • Develop and oversee fundraising events. • Negotiate and secure event space. • Secure sponsorships. • Work with printer and designer to develop event invitations. • Create invitee list. • Send out invitations and manage RSVP list. • Hire staff to manage the event, including bouncers and security personnel. • Manage correspondence. • Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. • Keep inventory of backdrops, projectors, computers, and other display materials. ADDITIONAL QUALIFICATIONS Opera Certified REFERENCE Vickash Somayi TELEPHONE NUMBER 0833525354 NOTICE PERIOD 3 Weeks PALM ONTINENTAL HOTEL - JOHANNESBURG JOB TITLE • Duty Manager • Front office • Reservations • Housekeeping PERIOD OF EMPLOYMENT April 2016 – August 2016 JOB FUNCTION • Ensuring that employees provide excellent customer
- 6. service at alltimes • Making sure that customers are satisfied with the products or services the Hotel offers • Dealing with customer complaints. • Supervising and assigning the duty roster. • Preparing and checking for VIP’s arrival and escorts guests to rooms. • To meet and greet the hotel’s VIP guests, ensuring they are happy and their special requests are adhered to and expectations are met and exceeded. • Checking and supervising the cleanliness of public areas, coordinating with departments to maintain proper front office functions and assisting reception. • Checking cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. • To check on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. • Delegating duties,motivating employees to maintain a positive work atmosphere, managing hotel organization and cleanliness, providing sales productivity reports to employees, helping hotel managers and implementing Hotel policies and procedures. • Giving instructions to the Night Reception, during the high occupancy periods,regarding: walk-in guests and release room blocked because of no- shows Co-ordinates with all departments concerned in order to maintain Front Office functions properly. • Operating the front office computer system in order to assist front office attendants. • Answering guests inquires, handles complaints and attend to the needs of the guests. • Approving and signing for allowances, rebates etc. as required by Front Office Cashier. • Authorising charges to be made for late departures. • Promoting and maintains good public relations. • Motivating and maintaining good staff relations. • Responsible for front office operation during the absence of Front Office Manager. • Approving the working schedule for the front office attendants. • Ensure the neat of appearance of front office attendant as well as correct attitude and behavior. • Assist in marketing of Hotel facilities and services offered in terms of marketing on social media and on the Hotel website • Supervising the reservations department • Registering the Hotel on booking sites such as Booking.com, Expedia, Agoda, Trivago in order to generate higher revenue and market the Hotel internationally
- 7. • Assisting thereservations department by Becoming affiliated with the above sites as well as working with travel agents to increase reservations and the Hotels exposure nationally as well as internationally. • Check cash up and banking of front office staff • Supervise that all departments are running smoothly and attend to any concerns and problems that may arise. • Reservations • Front office management • Reconciling banking before its sent to the accounts department • Cash ups • Follow up on provisional reservations • Sending confirmation letters to guests • Overall supervision of the Front Office department REFERENCE Hashika Moonsaar TELEPHONE NUMBER 0832808286 NOTICE PERIOD 1 Weeks IBV International Vaults - Sandton JOB TITLE • Client Relations Officer • Front office • Client Services • Administration • Vault Assistance PERIOD OF EMPLOYMENT September 2016 – Current REFERENCE Wendy Hlongwane EMAIL ADDRESS wendy@ibvglobal.com NOTICE PERIOD 1 Weeks CHARACTER MOTIVATION I am a self-motivated and dedicated person who takes initiative and performs well under pressure. I have interacted with colleagues and guests/customers of different nationalities, cultures and at all levels. Being single allows me to be ambitious and has allowed me to travel, which has enabled me to grow as a person and to broaden my horizons.
- 8. Reference Letter AmithJaichand Front OfficeManager PavilionHotel andConference Centre 15 KE Masinga Road Durban,Kwa-ZuluNatal,4000 Date: 12/11/2014 To Whom It May Concern, As Front Office Manager of the Pavilion Hotel and Conference Centre, I am writing a reference letter for Ms Serena Duttoo. Serena has been working with me for last 1 year for the position Receptionist. Serena was responsible for being a receptionist and a relief Duty Manager. Serena has the ability to meet the deadlines without compromising with the quality of work. She has proved herself as an excellent team member. We understand candidate’s decision to leave our company but her presence is sorely missed at our company. She has kept very good relation with her colleagues and was highly respected both as a person and as a professional by management and staff. I firmly believe that Serena Duttoo will prove an asset for your organization. Her skills and productive ideas will surely contribute to your organization. You are encouraged to ask me for any assistance in giving more information about Serena. Please feel free to contact me. Sincerely, AmithJaichand 0742731966
- 9. TRACKSTAR TRADING 182PTY LTD P.O. Box 408, DURBAN, 4000 EMAIL: info@pavilionhotel.co.za ------------------------------------------------------------------------------------------------------------ 03 February 2014 To Whom It May Concern RE: SERENA DUTTOO It is with great pleasure in referring the above employee as a sturdy candidate. Serena is the perfect example of an uncompromising worker. I have never known her to be tardy as she always ensures that she goes well and beyond the call of duty to work diligently and conclude her work. She pose’s great potential as a leader, as she has the capabilities of leadership, integrity and mannerism. We wish her all the best in all that she does in her professional and personal life. She will definitely be an asset for the organization wherever she will work. Should you require any further information, please feel free to contact me. Regards N.SINGH FRONT OFFICE MANAGER (NO SIGNATURE AS LETTER SENT ELECTRONIC)