1. CURRICULUM VITAE
PERSONAL DETAILS
Name Ramadhan Kassim Omumbwa
Date of Birth: 1st
May 1986
Gender: Male
Nationality: Kenyan
Contact: +971 566282445
Languages: English
Email: ramadhanomumbwa@yahoo.com
PROFILE:
• Extensive Dubai knowledge and experience.
• I am outgoing and able to communicate fluently with customers and colleagues.
• I have passion and ability to stimulate ideas and execute them to materialization in best
interest of the company, customer and colleagues.
• Able to work under pressure and with less or no supervision.
• Able to lead and motivate others.
• Knowledge of point of sale Micros.
• To offer quality service to the company through hard work, integrity, commitment and
teamwork
• Extensive knowledge of wines, liquor, cocktails and bar operations.
WORK EXPERIENCE:
CROWNE PLAZA DUBAI DEIRA-INTERCONTINENTAL HOTEL GROUP
Senior Private Dining Waiter/Order taker and Minibar Attendant: October 2014 To date
• Taking guest order on the phone.
• Punching and preparing kitchen order ticket (KOT) according to the order given.
• Setting up private dining tables as per the standards.
• Delivering orders to the guest’s room in a timely manner.
• Checking for any pending clearance in guest rooms.
• Maintaining minibar by charging the guests as per their consumption, replenishing and
eventually ordering of new stock.
• Placing amenities and fruit baskets in guest’s rooms.
• Checking and updating daily bar inventory.
• Updating F&B sales report on daily bases.
• Making monthly duty Roster.
MADINAT JUMEIRAH
Waiter: April 2011 - September 2014
• Assist host or hostess by answering phones to take reservations.
• Welcoming the guests and seating them.
• Presenting the menu and explaining the special, promotions of the day and serving them
accordingly.

2. • Cash handling when processing the checks.
• Maintaining cleanliness and general appearance of the restaurant and working areas.
• Maintaining the hotel standards by delivering quality service to guests while maintaining
positive body language.
• Ensuring our customers are properly treated and comfortable by answering all the questions
they might be having about hotel facilities.
CAREER ACHIEVEMENTS
• Basic Food Hygiene and HACCP Certified.
• Jumeirah Beverages training at Koubba Bar (Cocktails and Mocktails) – 6 months.
• Extensive cross training at Koubba bar as bartender – 3 months.
• E-learning on Lobster Ink.
• Upselling skills by Bob Brown.
• Attended Fire & Safety training.
• Micros Cashiering Procedures.
• IHG Harvard mentor business courses.
• Extensive knowledge in Micros control materials.
• Colleague of the month.
ZAIN KENYA
Customer care: 2009-2010
• High level product knowledge.
• Interviewing customers to assess their needs and offering appropriate assistance.
• Receiving incoming and retrieving calls.
• Professional and competent enough in dealing with customers.
• Building and maintaining business relationships with both new and existing customers.
• Working in correspondence with customer relationship management platform.
• Advising customers on the range of services offered.
MOMBASA BEACH HOTEL
Waiter: 2006-2008
• Welcoming guests and seating them appropriately.
• Taking their orders and serving.
• Handling complaints from the guests.
• Maintaining the hotels standards by delivering quality service to guests.
• Handling cash transactions.
• Providing information regarding the hotel.
• Bidding the guests farewell and inviting them back.
• Ensuring all customers food is well prepared.
• Ensuring customers are properly treated and that they are comfortable at all times.

3. ACADEMIC BACKGROUND
• Certificate in IHG Harvard mentor business courses: December 2014
• Diploma in Business Administration
• Certificate in Food and Beverage
Moi University - Eldoret : 2003-2005
• Kenya Certificate of Secondary Education : 1998-2001
Bishop Muriithi Secondary School
• Kenya Certificate of Primary Education : 1990-1997
Mama Ngina Primary School
INTERESTS:
• Swimming.
• Athletics.
• Socializing.
• Travelling to enhance global knowledge.
• Reading fiction books.