Evaluasi Level 3 KirkPatrick atau Behavior Survey berfungsi untuk mengetahui perubahan kinerja setelah mengikuti pelatihan atau pengaplikasian apa yang diperoleh di pelatihan ke pekerjaan. Pada level ini, diharapkan setelah mengikuti pelatihan terjadi perubahan tingkah laku peserta (karyawan) dalam melakukan pekerjaan. Dan juga untuk mengetahui apakah pengetahuan, keahlian dan sikap yang baru sebagai dampak dari program pelatihan, benar-benar dimanfaatkan dan diaplikasikan di dalam perilaku kerja sehari-hari dan berpengaruh secara signifikan terhadap peningkatan kinerja/ kompetensi di unit kerjanya masing-masing.

1. Evaluation Training Level 3
*Kirkpatrick (Behaviour Survey)
Yuda Mahendra Asmara
Learning Specialist
With Coaching Quadrant

2. Evaluation Method
Training
Registration
In Class
Training
GAP
Competency
Indentification
Assignment
Project &
Presentation
OJT Session &
Coaching
e-Survey
3rd Level
Evaluation
1st e-Survey
Questionare
Coaching
Quadrant
2nd e-Survey,
Questionare
Evaluation
Result & Follow Up
Exam
Inclass
EVALUATION LEVEL 3 *kirkpatrik

3. Questionnaire e-Survey
A level 3 evaluation questionnaire becomes necessary when
there are too many complications questionnaire to do a
phone survey to Participant.
The quickest way to handle these complications
is a send an e-survey to target population.
e-survey

4. Survey Questionnaire Method
There are four (4) types of survey :
Flow Survey
Training sending
invitations to
complete
1st e- survey
Participants
Subordinate
Superior
Training sending
invitations to
complete
2st e- survey
Participants
Subordinate
Superior
CHANGE
BEHAVIOR
RESULTS
6 Month
e-survey
Assessment of
Self/Training
Participants
Assessment
From
Subordinate
Assessment
From Superior
Assessment
Partners/ Peers
[Optional]

5. Survey Questionare Method
1 Corporate Culture & Core values
2 Basic supervisory
3 Project Management
4 Conflict Management
5 Principle of Service Excellence
6 Effective Communication
7 Problem Solving
8 Managing People
Survey questionnaire Adjusted Competence material taught accordance with
8 Modul below (10-20 Multilple Choice)
2
3
2
1
2
2
1
2
2
3
3
2
3
3
2
3
Corporate Culture & Core values
Basic supervisory
Change Management
Conflict Management
Principle of Service Excellence
Effective Communication
Problem Solving
Managing People
Change Behaviour Results
-
LDS
ACH
PNO
CSO
TWK
ATH
DEV
Design Questionnaire Survey
CSO : CUSTOMER SERVICE ORIENTATION
ACH : ACHIEVEMENT ORIENTATION
ATH : ANALYTICAL THINKING
DEV : DEVELOPMENT OTHERS
TWK : TEAM WORK
LDS : LEADERSHIP
PNO : PLANNING AND ORGANIZATION
SURVEY 1st
SURVEY 2nd

6. Coaching Qudrant Method
Coaching process using the GROW method, which will determine the next Directions
in the development of these employees, the GROW model is based on the principle
that every person has the potential to develop and improvement
Coaching tools
Coache Solution
Coaching Quadrant
Motivate Delegate
Direct Advise
 Didik dan latih
 Berikan “Guidance”
 Berikan penghargaan &
Dukungan
 Berikan tanggung-jawab
tambahan
 Berikan Penghargaan dan
dukungan
 Kolaborasi
 Faktor Motivasi
 Indentifikasi Hambatan
 Berikan penghargaan dan
dukungan
 Didik dan Latih
 Berikan Guidance
 Identifikasi Hambatan
 Faktor Motivator
 Berikan Penghargaan dan
Dukungan
Kemauan
Ketrampilan

7. 0
1
2
3
4
Quadrant 1
Quadrant 2
Quafrant 3
Quadrant 4
Coaching Quadrant 1 3
Coaching Quadrant 2 4
Coaching Quadrant 3 1
Coaching Quadrant 4 2
Coaching Qudrant Method

8. Evaluation Report Format