1. RESUME
Personal Details
Name: Esther Tang Wai Kheng
I/C : 7007739F
Nationality : Singaporean
Date of Birth: 15Mar1970
Marital Status: Divorced
Race: Chinese
Religion: Christian
Contact Information
Address: Blk 155, Yung Loh Road,
#07-04
Singapore 610155
Contact no.: 91818023 (Mobile)
66490732 (Home)
Email Address: waikhengt@yahoo.com.sg
Attributes
● Good Inter-Personal Skills
● Independent
● Resourceful
● Competent team Player
● Adaptable
● Organized, Tidy, Efficient and Meticulous
● Able to Multi Task
● Strong in Administrative Skills

2. Education
Highest Education Level: Diploma in Business Administration in year 2012 (CGPA 3.56)
- PSB Academy
Educational Details: LCCI Certificate in Book-Keeping
Completed GCE 'O' Level in year 1986 (Passed with 6 credits)
- Fairfield Methodist Secondary School
Completed PSLE in year 1982
- Fairfield Methodist Girls' School
Employment
Nikko Chemicals Singapore Pte Ltd ( Jan 2013 – Now )
HR & Admin Executive
(I) Responsibility in HR Administration
• Provide HR support in full spectrum to Manager/Director including:
- Manage full recruitment and selection processes
- Conduct new employee’s onboarding & orientation and resignees’
exit clearance/interview
- Prepare and place advertisements posting
- Process applications
- Applications screening to conducting interviews
- Establish JDs, salary structures and organizational charts
- All other tasks required in the recruitment process as required
• Responsible for processing all work pass application/renewals/cancellations,
security bonds, coordinating medical checkups for foreign workers
• Keeping track of worker’s Employment Pass/ Work permit (WP)/ S-Pass, etc. expiry.
reminding Director of renewals.
• Preparation of all HR related letters:
- Offer, confirmation, increment/promotion/disciplinary letters, etc.
• Manage employee relations

3. -e.g. grievances, disciplinary handling, repatriation of foreign workers, etc.
• Review HR policies from time to time and updating of HR policies & procedures
• Compensation and Benefits administration
• Keeping track of worker’s Work permit (WP)/ S-Pass, security bond etc. expiry,
reminding Director of renewals
• Handle the day-to-day operations including employees’ P-files/data & Leave records
for staff
• Handle medical welfare and annual health check
• Keeping updated on training requirements for staff and sending them for courses.
• Make necessary arrangements such as Pre-employment medical check-up, training
etc. for new workers when they arrive
• Preparation and generating of monthly HR reports to Management
-e.g. staff turnover and reporting, safety & security, performance review
• Handles Company’s general insurance policies and claims
• Termination procedure
• Collect & analyse HR data
• Information/Claim submission/updating to government bodies
- e.g. WDA, skills connect, NSMan make-up claim, CPF board, FWL waiver, etc
• Assist in any ad hoc HR duties as assigned
(II) Responsibility in Payroll
• Assisting in calculating monthly wages
• Help to prepare the relevant documents to payroll administration, like overtime
calculation and staff claims
• Handle Salary and Bonus review for local staff through Performance Management
System
• Provide data to management for final decision in the promotional and salary review
processes
• Income Tax related matters (eg. Income tax clearance)

4. • Being familiar with changes in statutory requirements
(III) Responsibility in Learning & Development
• Review Training Programs with department managers to ensure it is
relevant to current work environment
• Identifying Training and Development needs within company
• Handles and coordinates internal and external training
• Develop and implement training and development policies and manual
• Update and maintain employee’s training records and training schedules
(IV) Responsibility in General Admin / Inventory
• Assist in obtaining quotations from vendors
• Assist expatriates to apply for necessary documents as required
• Arrangement for guests from Japan
-e.g. booking of hotels, airfare tickets and land transfer, etc.
• Liaise with recruitment agents, government agencies, housing agents, etc
• Manage the cost budgeting for manpower, HR & Admin costs, etc
• Filing and record keeping
• Assisting the staff with their requests
• Coordination of all general facility tasks of the office
• Responsibility of all office security and safety
• Sign in/out registries- keeping track of who has taken what.
• Handle all company events
-e.g. company dinner, company trip etc

5. • Other Ad-hoc duties
Media Development Authority Singapore (Mar 2003 – Mar 2012)
Assistant Executive
(I) Department Administrative Support
• Provide secretarial, clerical and administrative support for the department
• Operations support, counter transaction services, assisting internal/external customers
in administrative matters
• Maintain proper filing system, data entry of records, filing, distribution, processing, co-
ordination and requisition, as well as other administrative related work as assigned by
reporting officer
• Provide logistics support for divisional events and functions, including sourcing of
venues etc
• Confidential support such as preparing and editing of presentation slides and tables,
proofreading of correspondences and minutes recording.
• Project management such as tracking of timelines and simple survey research
• Back-up secretarial support for Director which include scheduling of meetings,
organize and prioritize Director’s diary to co-ordinate meetings, official lunches and
travel arrangements, etc
• Manage electronic file management system
• Update and ensure accuracy of databases
• Create and maintain custody of files
• Process all incoming and outgoing documents
• Collate and update daily, weekly and monthly statistics report on all publications
received
• Daily maintenance of library resource room and storeroom
• Maintain booking system for meeting rooms
• Update staff medical leave in leave system

6. • Process and verify staff claims (Medical, Petty Cash, Flexi Benefit and Transport)
(II) Accreditation Administrative Support
• Co-ordinate industry meetings, committee meetings etc.
• Prepare meeting papers, meeting attendances, meeting files for dispatching
• Logistics support such as security and car park arrangement
• Ensure cleanliness, availability and setting-up of meeting rooms
• Prepare and serve refreshments & snacks for committee members & guests
(III) Other Administrative Task
• Prepare reports or any other statistics on work output as assigned
• Monitor status of files and retrieve of files as requested by officers
• Organize archival and destruction of files
• Other ad-hoc assignments
Marco Tack Pte Ltd (Mar 1997 - Sept 2002)
Sales Coordinator cum HR Assistant
• Handling local and overseas customer sales accounts
• Typing of all shipping documents/invoices and correspondences
• Monitoring that shipment is in order and working very closely with production dept to
make sure that goods are properly delivered to customers on time
• Handling general admin duties like photocopying, filing, faxing, typing etc
• Providing administrative support to the HR Executive e.g. arrangement of interviews,
signing of contracts etc
• Preparation HR documentation e.g. offers, transfers, promotions, terminations
• Other HR duties, as and when assigned
CPF Board (Jan 1993 - Feb 1997)
Admin Assistant
• Answering phone calls from general enquiry line
• In charge of resolving customer complaints
• Handling general admin duties like filing, faxing, typing etc
• Recording and updating of customer records
• Processing applications
• Filing and retrieving of customer data

7. Post Office Saving Bank (Mar 1988 to Dec 1992)
Bank Teller
• Handling counter duties at branches
• Handling deposits and withdrawals of saving accounts
• Opening of new saving / checkbook accounts
Courses Attended
(I) Computer-Related Skills
• Advanced Microsoft Word XP 2002 - Civil Service College in Mar 2008
• Office Skills In Microsoft Excel - Trainwell Computer Training Centre in Mar 2001
• Essentials of Microsoft Excel XP 2002 - Civil Service College in Dec 2005
• ICDL Advanced Certificate Microsoft Excel 2003 Fast Track - Comat Training Services in
Feb 2010
• Microsoft PowerPoint 97 For Office 97 Module I - Civil Service College in Aug 2003
• Microsoft PowerPoint 2007 Level 2 - MDIS in Nov 2011
• Photoshop CS3 Fundamentals - Oaks Training in Nov 2010
(II) Business Writing/Language Proficiency
• Grammar for Business - British Council in Dec 2006
• Business Correspondence Skills For Secretarial and Admin Staff - MDIS in Jan 2008
• Better Speaking and Writing through the Dictionary - Civil Service College in Feb 2008
• Essential Business Writing For Administrative Professionals - SIM in Nov 2008
• Writing Dynamic For Division II & III Officers - Civil Service College in Sept 2009
• LCCI Certificate in English Business - Institute for Strategic Communication in Feb 2011
(III) Customer Service Related Skills
• Winning In Customer Service Situations - CPF Board in Sept 1994
• Telephone Techniques and Courtesies - SIM in Feb 2002
Competencies

8. ● Computer Literacy: Microsoft Office, Excel, Word & PowerPoint.
● Read and write both English and Mandarin