This resume is for Diptikanta P. who has over 3 years of experience in IT production support, data analysis, and maintenance projects involving proficient programming skills in Oracle 10g SQL, PL/SQL, and UNIX. They have worked as a Data Analyst at Technosoft Corporation Ltd since 2015 and as a Production Support Engineer at Mindtree Ltd from 2013 to 2015. They have experience monitoring systems, troubleshooting issues, and managing tickets. They have worked on two healthcare projects - IDFS for Quintiles and PMH for Actavis - involving monitoring data flows in Unix and Oracle environments.

1. RESUME
Diptikanta P email id : mymaildipti1990@gmail.com
Mob. No: +919066294104
OBJECTIVE:
 Overall Experience around 3 years in Information Technology in Production Support,
Data analysis, maintenance base projects with Proficient Programming.
 An IT professional Over 2.8 year of relevant experience in production support and
maintenance in Oracle 10g(SQL, PL/SQL), UNIX,ITIL process and incident
management, Change Management, Deployment.
PROFESSIONAL SKILLS:
 Total 3 years of experience in L2 level of Production Support, Analyzing issues.
 Good experience in Oracle sql, plsql and Unix .
 ITIL v3 Cerified.
 Following all tickets in the ticket pool and providing SLA to the end user/client.
 Preparing weekly and Monthly report of incoming, resolved, SLA breached tickets.
 Monitoring production server, troubleshooting and fixing bugs.
 Monitoring the batch jobs.
 Escalating engineering issues to Development Team and following with them.
 Quick Decision making skills for problem identification and solution
recommendation.
WORK EXPERIENCE:
Working as a Data analyst in Technosoft Corporation Ltd, Bangalore from Sept, 2015 to
till Date.
Working as a Production support Engineer in Mindtree Ltd, Bangalore from June, 2013 to
Sept, 2015.
EDUCATIONAL DETAILS:
 B.Tech in Instrumentation & Electronics Engineering from Biju Pattanaik
University of Technology (BPUT), Odisha .
TECHNICAL SKILLS:
Operating Systems Unix
Programming Languages Oracle SQL,PLSQL
RDBMS Oracle 10g
Incident Management Service Now
Remote Login Tools Putty
SQL Tools Oracle Sql Developer
Other Tools WinSCP, Control M

2. PROJECT1 DETAILS:
Project Title IDFS
Project Type Healthcare
Client Quintiles, North Carolina, USA
Team Size 9
Environment Unix, oracle sql, plsql
DESCRIPTION:
Quintiles is the world’s largest contract research organization as ranked by reported service
revenues, and is focused primarily on Phase II-IV clinical trials and associated laboratory
and analytical services. The division of Quintiles Integrated Healthcare Services is an
outsourcing partner for pharmaceutical companies to support sales and healthcare business
services, such as outcome research and marketing.
IDFS is commonly known as Infosario Data Factory Support. There are several studies
which contains the data of different clinical domains (like DM, PE, LB, PE etc ) of
subjects/patients in different phases. The data stores in ODM. It comes through different
source systems. These data converts to standardize format (according to SDTM guide lines)
and submitted to FDA. The main object of this project is to monitor, review the flow of data
and correcting the errors related to that.
PROJECT2 DETAILS:
Project Title PMH
Project Type Healthcare
Client Actavis, USA
Team Size 8
Environment Unix, oracle sql, plsql
DESCRIPTION:
Actavis is a global pharmaceutical company focused on developing, manufacturing and
commercializing branded pharmaceuticals, generic and over-the-counter medicines,
and biologic products.
PMH is commonly known as Pharmaceutical Marketing Hub. There are so many
Medicine representatives (MR) working under pharmaceutical companies. They have to fix
appointment with doctors and have to explain them about the advantages of various
medications. Then they will convince doctors to prescribe products to patient. The main
objective of this project is to take care of appointments, to monitor the data flow which is
submitted by various MRs after appointment got over.

3. RESPONSIBILLITIES:
 Responsible for providing L2 Production support and enhancement of the
application in 24*7 to the client.
 Monitoring file system growth
 Preparing growth capacity planning.
 Doing housekeeping activity
 Managing Log files and log information.
 Monitoring and solving tickets using Service Now.
 Working on various Incidents, Service Request through Service Now.
 Monitoring SLA related jobs.
 Manage day to day issues by allocating tasks, assigning roles and responsibilities.
 Monitoring the production server.
 Interacting with the customer for resolving the customer issue.
Strongly versed in Unix Commands like sed, grep, find, cut, vi editor etc.
 Excellent knowledge in SQL Queries like DML,DDL,DCL commands,
predefined functions, view, index, sequence, join, subquery, gtt, sql
loader, materialized view and plsql (cursor, trigger, function, procedure,
package).
 Whenever needed I used to work on various reports.
 Regularly attend & resolve the issues those are faced by client during production
coming through emails or alarms.
 I am involved in finding the bug which could hamper the business functionality
and fixing it
 Escalating engineering issues to development Team and do the needful and
follow up to fix the issue, as regular basis.
 Upgraded the tickets from low priority to high priority according to the scenarios
and sometimes creates CRQ as well.
 Updating tickets and coordinating with users to close and open tickets.