This document discusses emotional intelligence (EQ). It defines EQ as the ability to identify, assess, and control one's own emotions and the emotions of others. The document separates EQ into four main skill groups: self-awareness, self-management, social awareness, and relationship management. It provides examples of each skill group and suggests ways people can improve their EQ skills, such as practicing self-reflection, stress management, active listening, and assertive communication. The document recommends additional reading on EQ and leaves time for questions at the end.

1. Emotional Intelligence
By Zenyk Matchyshyn
Staff Engineer at Lohika

2. Agenda
• What is EQ
• Main groups of EQ skills
• How to improve EQ skills
• Further reading
• Q/A
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3. INTRODUCTION TO EQ
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4. Real life cases
• Case 1 – Burned out
• Case 2 – Overqualified
• Case 3 – Building reputation
• Case 4 – Father and child
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5. Biology
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6. Emotional Intelligence or EQ
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups. (wikipedia)
• Can be assessed, many classifications exist,
still evolving as a concept
• Can be improved!
• Agile is about communication thus emotions
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7. EQ vs IQ
• Initially IQ considered as a key of person
intelligence
• In real life IQ doesn’t match person status
• While EQ is important, it’s still not the main.
Luck, starting position, environment are also
important
• More successful people happen to have
higher EQ
• High tech, low EQ = less competitive
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8. EQ SKILLS
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9. EQ Skills
Self- Self-
Awareness Management
Social- Relationship-
Awareness Management
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10. Self-Awareness
• Ability to perceive your own emotions
• Ability to step aside and look out of the box
• Understand what influences you from outside
• Understand what influence you from inside
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11. Self-Management
• Stress/Anger management
• Keep emotional high-jacking under control
• Do not let mood (good or bad) influence
decision making
• Keep tendencies and reactions manageable
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12. Social-Awareness
• Ability to pickup emotions and understand
what’s going on
• Ability to listen and observe
• Ability to see things as they are without doing
judgments
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13. Relationship-Management
• Ability to adapt behavior based on social-
awareness
• Ability to communicate clearly and effectively
handle the situation
• Ability to communicate your point across
• Ability to resolve conflicts
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14. HOW TO IMPROVE EQ
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15. Self-Awareness
• Think about your feelings
• Lean into discomfort
• Know what/who has effect on you
• Have a birds eye view on yourself
• Ask yourself why you are doing something
• Do not treat feelings as good or bad
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16. Self-Management
• Healthy lifestyle
• Count to ten
• Use motivators and distractions
• Have positive outlook
• Speak to someone who is not emotionally
invested
• Write on paper Pros & Cons / Emotions &
Reasons
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17. Social-Awareness
• Watch body language
• Listen and observe!
• Step into the shoes
• Watch EQ in action – movies, books,
observations
• Catch the mood of the room
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18. Relationship-Management
• Avoid giving mixed signals
• Take feedback well
• Acknowledge person feelings
• Provide “fix it” statements during broken
communications
• Have the right mood for conversation
• Explain decisions
• Practice assertive communications
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19. Further reading
• Emotional Intelligence 2.0 by Travis Bradberry
& Jean Greaves
• Emotional Intelligence by Daniel Goleman
• Wikipedia
• And many more…
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20. Q/A
• Q/A?
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