This presentation was delivered the 2nd Day's opening keynote of the Enterprise Search Summit in New York City May 2011.

1. Enterprise Social Search
Thomas Vander Wal - InfoCloud Solutions, Inc.
11 May 2011
Enterprise Search Summit :: New York, NY

2. What is Social Search?
Workshop Orientation

3. Search as if your
colleagues were there to
answer and point to
resources

4. Social Progressions
• Sparks: Ideas shared
• Campfire: Gathering of others with interests
• Bonfire: Broader interest gathering
• Torch: Honing for broad use and replication

5. Social captures all the
information on the way
to the end result

6. This can be order of
magnitudes more “stuff”

7. Today’s quick response is
tomorrow’s golden nugget

8. InfoClouds

9. InfoClouds
Global InfoCloud
Personal
InfoCloud
Local
InfoCloud
External InfoCloud
InfoCloud Solutions, Inc. - 2011

10. Local InfoCloud
Portals
Location
Social
Software
Local
InfoCloud
Friends
Affiliations
Work Near in
Organizations Thought
InfoCloud Solutions, Inc. - 2011

11. Personal Info Cycle
Seeking
Local
InfoCloud
Global Recognizing
InfoCloud
Personal
Retaining/Storing InfoCloud
Using/Creating
Following
InfoCloud Solutions, Inc. - 2011

12. Essential Social Elements

13. People

14. Objects

15. Conversations /
Comments

16. Metadata
Timestamp
Location
Tags
Service Used
Co-occurrence
Object Type

17. Granular
Social Network

18. Pat
Agile Scheduling P&L Food Benefits
Connections

19. Where Is Social?

20. Social
Communities
Wikis
Comments
Tagging
Likes
Microblogging
Blogs

21. Types of Social Search

22. Colleague / Collective

23. Social Ranking

24. Q &A
?

25. Keep the following
components in mind...

26. Multiple Personae

27. Shadow Effect

28. Rough Reputation
Systems

29. Improving Reputation
Systems

30. Where Social Search Sits

31. Social search integrated
in the work interface

32. Socialcast
• Activity stream
• Reach
• Save conversations / responses
• Communication platform

34. Social search
as you work

35. SystemOne
• Search as you work
• Search existing content as you write
• Find relevant people based on content
and context

37. Social search built into
traditional search

38. Vivisimo
• Search with social built-in
• See social annotations and activity in
search results
• Connects with enterprise identity
systems

40. Add Q&A to Search
Interface

41. Search with Q&A
• Add any microcontent/activity stream social
tool element to search interface
• If traditional search does not bring back
what is needed ask the organization live in
real time
• Ensure results, particularly correct answers
are included for next search query

42. Plan for tomorrow’s
gold nuggets today

43. Thank you!

44. URL: http://infocloudsolutions.com
E-mail: thomas@infocloudsolutions.com
AIM: vanderwal
Skype: tjvanderwal
Twitter: @vanderwal or @infocloud
InfoCloud Solutions, Inc. - 2011