Going Beyond Simple Social
              Thomas Vander Wal
  DC IxDA :: Washington, DC :: 24 October 2012
Who is Thomas?
Isn’t Social Simple?
Tea, anyone?
Getting to
Mainstream
Goal 100%
Email in org took 5+
years to get to ~99%
Social often focuses on
edge cases, not mainstream
Understand how the
remaining 90% are social
40+ Social Lenses
5 Beginning
Social Questions
Is it...
The person
How humans
 are social
Cultural influences
- or cross cultural
Organizational
 constraints
Problems with the
  tools / service
Understanding Social Software
  for Mainstream Adoption
“I don’t want to be the company idiot!”
Look to human
social interactions
Social Scripts
Rethink how tools
map to human needs
Social Comfort
3 Parts of
    Social Comfort
• Social Comfort with People
• Social Comfort with Tools
• Social Comfort with Content
Elements of
Social Software
Relationships
Reputation
                             Conversation



                               Groups



                               Sharing
         Identity                            Object

                             Collaboration



                               Actions

                Presence
Collaboration



            Groups



       Conversation



       Relationship



           Reputation            Build
                                 Order
            Sharing



            Actions



           Presence

Identity                Object
Collaboration



                          Groups
Traditional
Groupware            Conversation



                     Relationship



                         Reputation            Build
                                               Order
                          Sharing



                          Actions



                         Presence

              Identity                Object
Granular
Social Network
Pat




Agile   Scheduling   P&L       Food   Benefits




                 Connections
Differing Perspectives




InfoCloud Solutions, Inc. - 2008
Personal
Collective
Community, Groups, & Teams
Collaborative
Newbie
Service Owner
External Developer
Social Progressions
Spark
Campfire
Bonfire
Torch
Social
Scaling
Scaling and Functionality

                                          D                    A - Personal Use
                                                               B - Serendipity
                                   C
People Participating




                                                               C - Mature Social
                                                                   Tool
                            B                                  D - Complex Social
                                                                  System
                       A


                       # of Objects in System
                                   InfoCloud Solutions, Inc. - 2012
Dave Snowden’s
Cynefin Framework
Social Reticence of a Click
“How broadly are my
  activities shared”
“What do others think
   ‘this’ means”
What do the features
and functions of the
 tools/service do?
When we...
Offer
                  Approve


Kudos                   Interest




        Hold On
To Summarize...
Run to the light of
complexity - Mike Kuinavsky
Questions
InfoCloud Solutions, Inc. - 2012

Going Beyond Simple Social