This document discusses the evolution of knowledge management (KM) from traditional techno-centric KM to a more social form of KM enabled by Web 2.0 technologies. Early KM focused on technology and databases but shifted to a more people-centric approach using tools like communities of practice. Now, social tools like blogs, wikis and social networks allow a new form of "KM 2.0" where knowledge sharing is decentralized and embedded in everyday work and conversations. This social KM embraces both tacit and explicit knowledge in a bottom-up and distributed way compared to the top-down centralized approach of traditional KM.

1. KM 2.0: KM goes social October 2008 NSW KM Forum Sydney

2. Begin with the end in mind A brief history of KM The impact of social tools and Web 2.0 on KM KM 2.0: KM goes Social Knowledge Cafe

3. Two early forms of KM Techno-centric KM People-centric KM

4. Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1989) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about!

5. People-centric KM Pioneers BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman) Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. Cops, After Action Reviews

6. People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry

7. KM Today Both forms of KM practiced KC UK Collaboration Content Over-hyped, underperformed Is KM dead? KM changing/evolving Not driven by the traditional KM community

8. The Disruptor Social Tools Quietly evolving on the web Roots not in KM Social Tool thought leaders and even KM advocates avoid the label!

9. Social Tools What are social tools for? Finding and connecting with people Building communities Sharing knowledge Informal learning They are personal/social KM tools!

10. Social Tools Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Blogger Technorati MediaWiki LinkedIn, Facebook Delicious Google Reader, Bloglines Skype Flickr YouTube, Google Video Twitter Odeo Slideshare iPod Creative Commons

11. Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost

12. Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And more …

13. So what does this mean for KM?

14. KM 1.0 The old traditional, corporate, techno-centric command and control form of KM

15. KM 2.0 Take People-centric KM, PKM CoPs, AARs, KCafes, … Social Computing Weblogs, Wikis, … To create A new form of KM KM 2.0 or Social KM

16. Social KM Corporate Top down Centralised Command & Control Monolithic systems Explicit Knowledge Personal Bottom up Decentralised Distributed Ecosystems Tacit Knowledge KM 1.0 KM 2.0

17. KM Tool Comparison Taxonomies People Finders Databases E-mail Newsletters Discussion Forums Social Tagging Social Networking Blogs & Wikis Instant Messaging RSS Feeds & Readers Blogs KM 1.0 KM 2.0

18. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

19. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

20. KM is going Social

21. Knowledge Cafe

22. “ To what extent is KM social”

23. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

24. Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/