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The Power of Social - Revolutions, Disasters and Tomorrows IT
The document discusses the evolution and impact of consumerization, mobility, collaboration, and gamification in the enterprise context, highlighting shifts in employee expectations and social interaction within organizations. It emphasizes the importance of embracing social tools and practices to improve knowledge sharing, reduce inefficiencies, and foster innovation. Additionally, it notes the historical fears of technology by executives and presents insights into social IT as a means to democratize information management in the workplace.
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The Power of Social - Revolutions, Disasters and Tomorrows IT
- 4. • • • • • • • • • • Consumerization Social Recommendation / Serendipity Mobility Appification SuperUser v.2 Personal Sourcing Collaboration Gamification The Future
- 5. Things To Remember •Cloud 5
- 6. Consumerization 1999 Business Pushing intoHome 2011 Home Pushing into Business 6
- 7. Consumerization Expectations of TheEnterprise Perception of The Enterprise 7
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- 10. Recommendation / Serendipity {Geo+ Graph} + Search Term = Recommendation 10
- 11. Enterprise Knowledge Recommendation /Serendipity 11
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- 13. • IT’s ALIVE! –Touch – Gesture – See / Scan – Audio / Video – Locate / Geo / LBS/ IPS /NFC – Aware • HIVE Mobile Mobility 13
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- 16. App Store App asa Platform HIVE APPS Appification 16
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- 20. Gen Y, GenZ, and Early Adopters Super User v2 20
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- 22. Mobility, Social, Consumerization,Recomme ndation People Rank Work shifting KLOUT pay scale Super User v2 22
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- 24. Rise of theCubical Entrepreneur Personal Sourcing 24
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- 26. Micro Service /Task Communities Personal Sourcing 26
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- 30. • Biological All rightsreserved by Steven Robertson Photography Gamification
- 31. • Anne Dancyused us. Gamification • Jake has no friends
- 32. 1. Appointment dynamic- a dynamic in which to succeed, one must return at a predefined time to take a predetermined action. (Think restaurant happy hours, or in Farmville, crop maintenance.) 2. Influence and status dynamic - the ability of one player to modify the behavior of another's actions through social pressure (American Express Black Card, Modern Warware (I'm a level 4 but desperately want to be a 10) 3. Progression dynamic - a dynamic in which success is granularly displayed and measured through the process of completing itemized tasks (LinkedIn: Your profile is 85% complete, seeing how many cups of coffee you need to buy to get a free one through a loyalty program) 4. Communal discovery - a dynamic wherein an entire community is rallied to work together to solve a challenge (Digg, which uses a community to find and source the best news, for example) Seth Priebatsch Gamification
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- 34. “Dear CEO AndCIO's, Where You Can Find No Case Study Or Best Practice, I Give You Permission To Lead”
- 35. • • • • • • • Analysts Defined Benefits History Lesson Consumer Tools EnterpriseSocial 101 ServiceNow Social IT
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- 40. Defined “Social IT IsThe Unification Of Customer Support, Help Desk, Basic Service Management, CRM & IT Support “
- 41. Defined “Social IT IsNothing More & Nothing Less Than The Democratization Of The Information Custodian”
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- 43. Defined Norma Rae • 1959 •Knowledge worker: one who works primarily with information or one who develops and uses knowledge in the workplace. Peter Drucker
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- 49. Benefit “Employees average 20hours a week managing 350 emails. This costs an average business of 50,000 an estimated US $1 billion every year.” Harvard 2008 Study
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- 51. FEAR Social business systemsare designed to extract from employees rather than to contribute to employees’ larger selves. You will become an innovation machine or a DATA PRODUCING DRONE.
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- 55. History • In the1950s, executives feared the bathroom: employees will waste productive time. • In the 1970s, executives feared the telephone: employees will waste productive time. • In the late 1980s, executives feared email: employees will waste time. • In the 1990s, executives feared Internet access: employees will waste time. • In the 2000s, executives fear social media: employees will waste time. -Toby Ward
- 56. platform of engagementis NOW -Pehong Chen
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- 58. Enterprise Tools REQUIREMENTS 1. ActivityStreams permeate throughout transparency and openness: Therefore helping reduce the amount of noise you are exposed to, while interacting with others. Call it ambient intimacy, declarative living or, my all time favorite, “narrate your work. 2. They help you, greatly, be done with the obsession to read AND respond to everything 3. They facilitate serendipity and Informal Learning 4. They help flatten organizations and traditionally hierarchical structures 5. They inspire an open knowledge sharing culture 58
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- 61. Enterprise Tools REQUIREMENTS Groups Chat Micro Blogging StatusUpdates Mentions Hash Tags Embed Any Medium Profiles Voting Filters Share External Group Service Service Oauth Location Mobile Trends Groups Audio Video Facebook Integration Idea Management
- 62. Enterprise Tools REQUIREMENTS F ILT E R S REQUIREMENTS People Location Time/ Date Events Topics Save Filters Trending Topics Simulations Predictions 62
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- 69. enterprises of tomorrowwill be bought and sold on the value of their social capital, people are innovation Knowledge is living, today we can actually see it as the organism it is SOCIAL IT MEANS RETHINKING METRICS Design for the Loss of Control? "Information Overload" I reminded the team that we are in the business of "Information Management" INNOVATION MANAGEMENT
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- 72. Christopher Dancy Digital EngagementDirector ServiceSphere – A Pink Elephant Company @servicesphere Thank You
- 73. SESSION E VA LU AT I O N Text us at 22333 with Complete the session evaluation on the Knowledge11 Portal 18B01 A text 18B01 B text OR take survey 18B01 C text Case is not important space is important comments are optional
- 74. CHRIS DANCY chris.dancy@servicesphere.com text “chrisdancy”to 50500 @servicesphere
Editor's Notes
- #4 Let’s go to the movies!
- #6 The Cloud RUNS EVERYTHING, and EVERYTHING is a PLATFORM
- #7 CONSUMERIZATION DEFINEDThink about how life was like 15 years ago: you had use of all the great technology and software at work. When you came home, all you had was some stripped down versions of that machinery and applications — toys, really. Today, the scenario is reversed. Employees who have state-of-the-art technology at home can’t reconcile the fact that when they come to work they have a Windows XP, or worse, Windows 98, machine that takes 2 days to boot up. Pent-up user demand (I want my MTV!), especially of the Gen X & Y and Millennialsshould not be underestimated, and consumerized IT can be the Holy Grail of employee satisfaction.
- #8 CONSUMERIZATION AND THE ENTEPRISEIn this cost-conscious environment where businesses are constantly being pressured to reduce expenses as much as possible, doesn’t consumerized IT actually make senseIt’s MORE DANGEROUS TO BLOCK these items
- #9 SOCIAL THE BUSINESSYou are worth more than you think, and it has nothing to do with your knowledge or work, it’s your behavior
- #10 Objects when enabled become social
- #11 RECOMMENDATION / SERENDIPITY
- #12 RECOMMENDATION - ENTERPRISEGoogle changes name to Knowledge from SEARC HWhy didn’t Enterprise search Work?
- #13 ITS EVERWHERE
- #14 ITS ALIVEMore than LOCATION, AMBIENT SOUND & LIGHT gives you PROXIMITYACCELROMITORSthe mobile phone is now the mobile officelisten to the sound of inevitability
- #15 appification, George colony app internet, html 5, offline mode, edge internet.....go a step further to feature internYou make me so very APPYMobility is an organism / cyber body, Apps are the brain / cognitive processFEATURE-WARE
- #18 This changed everything
- #21 Our parents were right these kids are different, conditioned or evolution, drugged or natural, the next 10 years will change the enterprise
- #23 Empowered, Mobile, Innovation. You, You are what you TWEETForrester HERO’s
- #24 Don’t you know WHO I AM
- #25 The world is flat, The World is Flat -Thomas L. FriedmanNATIONSBUSINESSPEOPLE
- #26 The world is flat, The World is Flat -Thomas L. FriedmanNATIONSBUSINESSPEOPLE
- #27 Business has failed at seeing VALUE, they see only hours,I outsource most of what I doPink IT bring your own computerHECK I BRING MY OWN HR
- #28 Personal sourcing goes too far
- #29 ATTENTION SYSTEMSEngagement platforms
- #30 YOU ARE THE PRODUCT
- #31 seek out certain behaviors, such as food, sex, and drugs.It’s all about seeking; With the internet, twitter, and texting we now have almost instant gratification of our desire to seek. Want to talk to someone right away? Send a text and they respond in a few secondsDopamine is also stimulated by unpredictability
- #32 SH Green StampsJake doesn’t have real friendsWhen Jake encounters things he doesn’t understand in the real world he says, WHAT IS IT!!!Jake would be better off wearing his headset to schoolJake only cares about his gamer tagJake moved and brought his friends with him.How will you train Jake in 10 years?The Future of employees in the enterprise that don’t know real people or real goods
- #34 Enterprise IT is Karma in action or the social Enterprise will give rise to ENTERPRISE INTUTITION
- #39 This is how Analyst made announcements 3 months ago.
- #40 This is how they do it today
- #43 Cubes only worked for Rubik
- #44 Do hyperlinks really subvert hierarchy: CLUE TRAIN. They can when people outside the organization take advantage of ridiculously easy group-formingUnionsSocial media in the enterprise is union 2.0. Union of the information worker. Norma Ray is back and she's following your CEO.
- #50 It’s time to declare email bankruptcy.
- #52 This is the FEAR,
- #53 Powered by PeoplePeople create, ideas, innovation, trends, and one day foodFlickr- A picture is worth a thousand voices
- #54 Powered by PeoplePeople create, ideas, innovation, trends, and one day foodFlickr- A picture is worth a thousand voices
- #55 Social IT doesn’t have to be weirdWe did this before, where consumers, learned skills they BROUGHT into the workplace.The internet WAS BANNED in many orgs or didn’t existWhat DID AOL teach us? Mail, chat, micro groups, chat groups, web homes (landing pages), Gamification,
- #56 These Neanderthal IT leaders are a lagging indicator of what’s really going on. They dismissed the PC, the Internet, and e-commerce, too.....The PC was first, then the Internet, then software as a service, mobile phones. Rule one IT sales dept wags u.
- #57 Let’s look at what we are LEARNING right now that we are going to bring to the enterprise
- #58 Facebook - likes, social objects, event management, relationship management (friendship pages), profiles, groups create niche networking, groups are good for projects, review relationship history's and common themes, tagging, social graph, brandividualsTwitter - @ mentions, #tags, trends (topics), favorites, Curation, niche, activity streamLinkedIn - profiles, historyQR Codes: Physical hyperlinks, more will be revealedListly – Crowds can be uglyBlog - humanize, anonymous commentsDisqus (Comment systems) - support for a user in a crowdfoursquare - Location based knowledge on an IT level vs. physical level, proximity based knowledge via knowledge workers, REAL LIFE PHYSICAL COOKIESQuora - Wisdom of the INFLUENTIAL crowds, Q&A social voteGetGlue - social objects, interest graph OVER social graph, gamification, recommendationMemolane – you will live foreverKlout, Peer Index, Empireave-value bought and soldNamesake: Amplified conversationscolor -Amplified events, Elastic network GetSatisfaction: Insource self servicetibbr-follow anythingKlout, PeerIndex: Who's importantPodcast-EducationService-Now – Follow incidents, CI’s, People….
- #59 Call it ambient intimacy,declarative living or, my all time favourite, “narrate your work“,Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
- #60 There wasn’t an ITILIt’s up to you to DEFINE
- #62 BASE E20 tools have, Groups (Projects, teams), activity stream, activity stream filtering, trends, @, #, Profiles, tagging, up down votes, likes, notification, sharing buttons, follow anything, close types of updates. Self service vs. group service, SMS, Group Text, Group Chat, Chat, Sign-Sigon, Signon Identity, WE NEED CORPORATE PROFILES, SMS, group chat, everyone self service,
- #63 Call it ambient intimacy,declarative living or, my all time favourite, “narrate your work“,Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
- #66 Innovation is contagious Genius don't do one thing, they invent and innovate their whole live
- #67 Facebook views all input as “objects.” Meaning, Status Updates, Pictures, Videos, Links, etc., these are all objects for Facebook to consider. For the purpose of defining what can be edged, these objects are all the same. Now that’s not to say that some objects won’t have a higher likelihood of becoming edged, but more on that in a minutePeople rank, edge rank, klout. Vauke based compenatarion vs contribution.
- #68 BASE Skills: Content Management, Curration, Content Creation,GTD (working with MASSIVE AMOUNTS OF TASKS AND DATA), reading activity streams (Matrix), working with VISUAL data, workign with metaphysical data, networking skills, group thought skills, knowledge graph, social graph, digital influence, randomness, Mandelbrot, broadcasting (voice, video)
- #69 Repitition
- #70 "Information Overload" I reminded the team that we are in the business of "Information Management“Design for the Loss of Control?Social IT means rethinking metrics
- #75 QUESTIONS