The document summarizes Nokia's vision of increased mobility across different domains including the enterprise domain. It discusses key aspects of the enterprise domain such as services, usage scenarios, management, and trends driving adoption of mobility. Extending mobility into the enterprise domain can provide more cost-effective communication solutions and improve productivity through increased accessibility of information and collaboration tools.

1. Dynamic working styles with mobility
Enterprise Domain Short Paper
Mobile
domain
Internet
and media Enterprise
domain domain
User
Home
domain

2. Contents
Introduction 3
Enterprise domain 4
Services and usage scenarios 4
Service management 5
Drivers and trends 5
More cost-effective with extended mobility 6
Summary 6
Glossary 7
2

3. Introduction
The Nokia vision, “Life Goes Mobile”,
is actually about much more than
having the mobile Internet in our hands. Mobile
domain
It describes a world in which mobile
communications are used in every
aspect of everyday life, private,
professional, or social and where users
can access content and services wherever
and whenever they need them. Internet
and media Enterprise
domain domain
This vision sets new demands on
architecture, as the converging digital User
industry brings together parts of the
consumer electronics, communication,
information technology, media and Home
entertainment industries. As a response domain
to these emerging demands, Nokia has
started work on the next step of its
architecture – a high-level description of Figure 1. Domain model
the technologies used for implementing
services and products in various
domains.
Nokia’s new architecture work builds Information Technology (IT) services
on the latest developments in the have become an essential part of any
converging digital industry. The starting company. At their best, IT services allow
point is the division of the business employees to benefit from new
ecosystem into four ‘domains’ communication technologies in their
(illustrated in Figure 1). The user plays daily lives. Yet, they are most effective
a different role in each of these domains when every single employee is made
and uses different services accordingly – mobile – when everyone is carrying a
for example, the services used at the mobile device that enables them to
office are usually different from those connect with each other, customers,
used at home. Likewise, the types of company databases etc. as and when
companies operating in each domain they choose. This allows business and
differ significantly. communications needs to be handled
more quickly and with less effort.
As the digital industry converges,
Nokia sees definite growth opportunities With this in mind, this paper looks at the
in all these domains, through extending enterprise domain, giving an insight into
mobility. However, it must be its main drivers.
remembered that each domain has its
own legacy business and technology
requirements, which cannot be ignored
when developing new technical and
business innovations.
3

4. Enterprise domain
The enterprise domain can be defined
according to the Figure 2, which Customers Other stakeholders
Suppliers • Investors/shareholders
illustrates various aspects of accessing Employees • Government
• General public
and using enterprise services.
Corporate Messaging
Enterprise
LAN/WLAN Application users • E-mail, SMS, MMS
Access to enterprise IT services can take Information services
• Web pages
place in a number of places, such as the • E-mail notifications
• Authentication
Services/applications
Cellular • Call centers
home, the office or the airport for
Connection modes
• GSM • Policies
• WCDMA PIM
instance. The services can also be used
• Application sw
• CDMA • Contact and calendar
• IT platforms
• Middleware
• Terminals
info
Operators
over a variety of devices and channels,
• Clients
• Physical/virtual
IT meeting management
for example, Wireless Local Area Manager
Broadband CRM
Network (WLAN) and fixed broadband Internet access
(ADSL, cable Collaboration tools
access. The actual services can be modem...) • Real time document
sharing through
• Security
produced by the enterprise’s IT • Access control browsing and/or IM
department, or by some XSP or other Virtual meeting tools
xSP
Dial up • Web conferencing
tools
service provider such as a mobile Service modes • Conference calls
operator. Although all devices should
allow access, they are usually optimized Secured Non secured
• Internal users • Public services/info
for certain tasks, for example, the mobile • Trusted 3rd parties
phone for voice calls, even if the PC can
handle Voice over IP.
Figure 2. Enterprise Domain key aspects
Services and usage
scenarios Messaging E-mail and PIM Push e-mail with PIM integration
and PIM syncronization including meeting invitations
From the extensive list of enterprise
Always-on secure
applications and services we can outline Business
high speed packet
Offline operation
Applications with local database replica
connections
three main use cases:
• Person-to-person communication Voice conferencing
Voice and realtime Rich Mobile Online
• Time and content management Voice & data
collaboration Collaboration
multitasking
• Line of business and intranet
2004 2005 2006
applications
Figure 3. Current and future uses of enterprise domain applications
Employees need to access various types
of enterprise applications, such as
corporate Personal Information
Management (PIM), communication
services such as Instant Messaging and • Remote access to collaboration and
e-mail, corporate databases and virtual meeting tools
business services and collaboration • Remote access and off-line use of
tools, as well as intranet and Internet corporate applications (CRM, CPR,
services. The following facilities are SCM, etc.)
probably the most important ones: • Efficient provisioning and management
• Voice (enhanced with corporate-PIM) of applications and content in mobile
• Corporate e-mail access devices
• Browser access to corporate web and
intranet pages The Figure 3 illustrates the currently
• Corporate PIM (calendar, address prevailing services used in the enterprise
book, etc.) domain, as well as near future trends.
4

5. Service management Drivers and trends • IT managers will look for simpler
system and security solutions with
Enterprise IT services and applications Ultimately, the business community is consistent architectures for
are often provided, operated and looking for significantly improved – Virtual Private Network (VPN) client
managed by enterprise IT departments productivity, increased customer and server functionality, that allows
and managers. Other key providers of satisfaction and increased profits from secure access to enterprise resources
enterprise IT infrastructure are system the new technology. In the enterprise through several access channels and
integrators, database vendors, business domain, accessibility and use of business also supports roaming between
application vendors, connectivity information is the main value. This access channels and networks
providers, server and server platform means that the key business driver is to – Access control of enterprise services
vendors, and device vendors (for example improve operational efficiency, quality and applications, with related
Personal Computer (PC), Personal Digital and customer satisfaction through: security policy definitions and
Assistant (PDA), Smartphone). • Shorter decision making cycles and management
enhanced efficiency, by providing the – Identity management and Single
Large enterprises often own, operate and right information wherever the user is Sign-On (SSO) for enterprise
manage the company IT infrastructure, • Enabling real time and accurate data applications
although outsourcing of IT infrastructure capture, storage and distribution, when – Directory access for storage/retrieval
to local and global service providers is and where the data or information of user and user group service
becoming more common. For instance, becomes available attributes, policies, tokens etc.
outsourcing of horizontal services such • Enhancing connectivity and – Event logs and analyzing tools for
as mail servers using large data center collaboration between employees system performance, cost and
operators, is a continually growing trend. security management
This improves the cost-effectiveness of In the enterprise domain, the following – Enterprise application integration
these processes, as well as enhancing trends will drive the architecture: components (e.g. Gateways (GW) or
globalization and improving networks. • IT and telecom convergence, with Java™ components) for faster and
general adoption of Internet protocol more cost-effective deployment and
Small office/Home office (SoHo) and increased performance of mobile integration to enterprise IT
enterprises use mostly services provided devices. IP networks as a common infrastructure
by Internet Service Providers (ISPs), nominator, e.g. Voice over IP • Proliferation of WLAN access points in
e-mail and a packaged Customer • Distributed computing: security and enterprises, hotels, airports, and in
Relationship Management (CRM) and protection against spam and viruses etc. other hot spots, as well as proliferation
Enterprise Resource Planning (ERP) • IT outsourcing in large enterprises of WLAN enabled devices, like laptops
applications. Web pages and e-mail might move some decision making and PDAs.
hosting is a standard offering of most power from IT managers to system • Innovative technologies that facilitate
ISPs today. Usually complemented by a integrators access to information regardless of
personal firewall and PC virus protection • Proliferation of ASP business model the connectivity (e.g. mesh networks,
service, this makes ISPs’ service offering – SoHo companies will not deploy offline work with synchronization
adequate for many SoHo companies, their own servers, but will use when online, etc).
which do not wish to invest in their hosted services provided by operators
own servers, and often don’t have the and ISPs Mobility grows in importance as data
expertise to operate them. – Large enterprises will increasingly and visual information are going mobile,
outsource operations and just like voice did a decade ago. The
management of their IT infrastructure main architecture driver is that the
to global or local IT services architecture must enable services with a
companies high Return On Investment (ROI).
– Key enterprise application vendors Additional important drivers include
offer their products as a packetized strong demand for security as well as
service to SMEs manageability and usability, factors
which will determine how well it is
accepted by the management and users.
5

6. Summary
More cost-effective with The Nokia vision is that people create, The main services in the enterprise
share, and consume digital content using domain are voice, e-mail, messaging,
extended mobility interoperable devices that share universal PIM, vertical business applications and
access i.e. are connected with each both Intranet and Internet access.
Mobility can bring notable reductions to other anytime, anywhere. This vision Furthermore, ensuring end-to-end
a company’s IT costs and such basic includes an architecture that supports security is a mandatory requirement.
services as voice can benefit greatly from connectivity on different domains. The technologies needed by mobile
the full use of mobility. Most companies The devices used may not be only the enterprise services include WLAN, VoIP,
today have two infrastructures for existing mobile phones – in theory, Rich Call, Infrared, Bluetooth, IPSec
voice, a fixed and a mobile solution. they could be any imaginable gadget and TLS. Moreover, 3G and web services
Full voice mobility makes enterprise that can handle digital information and can also be employed to improve
communication more efficient, bringing include a communication package. service quantity and quality. Access to
all the convenient voice services that enterprise services is achieved with
users are familiar with through their Due to the separation of the domains, voice devices, PCs and laptops as well as
fixed line systems, as well as making the one driver for architecture evolution is to smartphones, naturally using the best
corporate address book available over ensure interoperability between systems device for each service.
the mobile. and devices in all domains and across
domains. To reduce fragmentation, For companies, integrating mobility into
Switching to a single telephone system Nokia promotes open architecture in all daily operations is a challenge, yet once
based on one mobile infrastructure domains. in place, it becomes a vital competitive
brings substantial cost savings – advantage, bringing both direct and
financial benefits result from lower The Nokia vision of increased mobility indirect cost savings for the enterprise,
costs for subscriptions and service fees, requires connections that transcend speeding up processes and decision
reduced maintenance of fixed lines and time and place. This applies to all four making and improving customer service
less administration with one bill for domains, and in the enterprise domain, and satisfaction. The overall trend is
employees. In addition to these Nokia wants to enable integrated towards a mobile society, where people
recurring cost savings, enterprises also mobility as a central success factor for can use, for instance, on-line collaboration
save call related costs. Competitive corporations. By adding mobility, tools, contributing to the success of their
mobile-to-mobile tariffs in markets productivity will increase and new work more easily, regardless of their
with high mobile penetration reduce business processes will be possible, physical location or time.
the total mobile voice costs, because allowing the whole environment to
of the large proportion of mobile-to- benefit.
mobile calls, which typically have
lower tariffs than fixed to mobile calls.
In this way, enterprises can cut daily
voice communications expenditure by
up to 25%.
The enterprise benefits of reachability
and cost savings are the new revenue
opportunity for operators. Experience
from Scandinavia proves that fully
mobile enterprises bring up to 50%
higher ARPU than normal business
users. Mobile voice services for business
users are future proof and can be
enriched with presence information,
complemented with Push to talk over
Cellular or video telephony in WDCMA
networks. Furthermore, all mobile data
usage will grow along with the service
development.
6

7. Glossary
ARPU Average Revenue Per User
ASP Application Service Provider
CRM Customer Relationship Management
CPR Corporate Performance Management
ERP Enterprise Resource Planning
IP Internet Protocol
ISP Internet Service Provider
IT Information Technology
PIM Personal Information Management,
e.g. contacts, calendar, notes
PC Personal Computer
PDA Personal Digital Assistant
ROI Return On Investment
SCM Supply Chain Management
SME Small and Medium-sized Enterprises
SoHo Small office/Home office
SSO Single Sign-On
VoIP Voice over IP
VPN Virtual Private Network
WLAN Wireless Local Area Network
XSP (any) Service Provider
The contents of this document are copyright © 2004 Nokia. All rights reserved. A license is hereby granted to download and print a copy of this document for personal use only.
No other license to any other intellectual property rights is granted herein. Unless expressly permitted herein, reproduction, transfer, distribution or storage of part or all of
the contents in any form without the prior written permission of Nokia is prohibited.
The content of this document is provided “as is”, without warranties of any kind with regards its accuracy or reliability, and specifically excluding all implied warranties,
for example of merchantability, fitness for purpose, title and non-infringement. In no event shall Nokia be liable for any special, indirect or consequential damages, or any
damages whatsoever resulting form loss of use, data or profits, arising out of or in connection with the use of the document. Nokia reserves the right to revise the document
or withdraw it at any time without prior notice.
Nokia and Nokia Connecting People are registered trademarks of Nokia Corporation. Nokia product names are either trademarks or registered trademarks of Nokia.
Other product and company names mentioned herein may be trademarks or trade names of their respective owners.
7

8. 0904 Indivisual
Copyright © 2004 Nokia. All rights reserved. Nokia and Nokia Connecting People are registered trademarks of Nokia Corporation.
Other product and company names mentioned herein may be trademarks or trade names of their respective owners.
Products are subject to change without notice.
P.O. Box 100
www.nokia.com
Technology Platforms
NOKIA CORPORATION
Phone: +358 (0) 7180 08000
FIN-00045 NOKIA GROUP, Finland