Mitel offers a portfolio of voice, data, and managed network solutions including local and long distance phone services, audio and web conferencing, dedicated internet access, MPLS VPN services, mobile wireless services, and network management tools. Their solutions are designed to meet the total communications needs of businesses through a single provider and are supported by industry-leading customer service.

1. MITEL
NETSOLUTIONS PRODUCT PORTFOLIO
®

2. A Single, Reliable Source for Your Voice
and Data Needs
Mitel NetSolutions® offers a uniquely customer-focused model for providing businesses with
enhanced local services, long distance services, complex data networks, and Internet connectivity
along with complete managed services to meet their total communications needs. Through our
industry-leading Mitel NetSolutions portfolio of regional, national and international
telecommunications services, Mitel NetSolutions delivers powerful solutions that easily meet
business requirements, surpassing any and all technical and geographic boundaries.
What’s more, Mitel NetSolutions’ ability to provide a comprehensive, single source for all your
communication needs means you’re left to focus on one thing...your business success.
2 MITEL PRODUCT BROCHURE

3. Best-in-breed, Customer-focused Network Solutions
Audio Conferencing
Mitel NetSolutions offers a variety of hosted audio conferencing options that enable fast, flexible communications–
saving time and increasing productivity. In addition, a wide range of features is available to customize your conference
experience with operator assistance or recording and archiving services. What’s more, Mitel NetSolutions hosted audio
conferencing solutions provide maximum flexibility with no capital investment on your part.
Dedicated Internet Access
Mitel NetSolutions offers various Internet connectivity options including enterprise class digital subscriber line (DSL)
services, T-1, fast ethernet and optical access from DS-3 to OC-192 that can help your company reduce costs, boost
productivity and increase worker efficiency. In addition, Mitel NetSolutions provides monitoring and management
options along with scalable customer premise infrastructure equipment for maximum flexibility and ease of use.
Solutions
Audio Conferencing Local Services – Mitel Mobile Wireless Voice and
Primary Rate Interface (PRI) ISDN Data Services
Dedicated Internet Access
plus Bundled Long Distance (PRI+)
MPLS-VPN Services
Fast Ethernet
Local Services –
Network Design & Survivability
Fiber Optic Networks SIP Business Lines with
Internet Access Network Management & Monitoring
Frame Relay Services
Local Services – Private Line Services
Hosted Services
SIP Productivity Suite
Remote Support Solutions
International Services with Internet Access
Toll Free Services –
Internet Access Local Services –
Switched & Dedicated
IP-VPN Services VirtualUSA SIP Productivity Suite
with Internet Access Travel Cards
Local Services –
Local Services – Virtual Private Line Services
Analog Integrated Access
SIP Essentials with Internet Access
Virtual Private Networks
Local Services –
Digital Integrated Access Long Distance – Dedicated
Web Conferencing & Collaboration
Local Services – Long Distance –
Web Services
Dynamic Local Access Primary Rate Interface (PRI) ISDN
Local Services – Long Distance – Switched
Primary Rate Interface (PRI) ISDN Managed Services
MITEL NETSOLUTIONS PRODUCT PORTFOLIO 3

4. Simple Solutions for Complex Needs
Fast Ethernet Frame Relay Services
In order to help meet the needs of multi-location Frame Relay combines the dedicated speed and security
enterprise customers, or customers desiring to achieve of a private line with the reliability, flexibility and
high speed Internet Access, Mitel NetSolutions offers scalability of a high-speed network. It allows your
Ethernet First Mile Services, Metro Ethernet Services, geographically dispersed locations to exchange Internet,
Fast Ethernet and Ethernet Internet Access services. data, image and voice communications, and enables
Geographic availability of Ethernet Network Services is hosted computing applications to perform at a high
limited. But, where available, these solutions can provide degree of efficiency and reliability. With optional network
high capacity access at affordable pricing to connect management and monitoring services, you can be
your enterprise LAN to WAN applications through a assured of both a reliable communications solution and
common interface and protocol. Mitel NetSolutions a conveniently maintainable network topology.
takes a consultative approach to assessing our
customers’ needs, validating requirements and Hosted Services
availability and effectively delivering Ethernet services Mitel NetSolutions offers a wide range of hosted services
to enterprise customers. that include collaboration tools like audio conferencing,
Web conferencing, remote support, Web training tools
Fiber Optic Networks and Webfax services among others. Mitel NetSolutions
For large enterprises and businesses requiring also provides proactive Network Monitoring and
connectivity at the DS-3 level and above, Mitel Management tools in a variety of packages, from basic
NetSolutions offers comprehensive design, to comprehensive offerings, which can include proactive
implementation, coordination, monitoring and email and telephonic notifications of outage and alarms.
maintenance of fiber optic networks. Fiber optic What’s more, Mitel NetSolutions provides Web-based
networks enable real-time disaster recovery and hosting services and tools to help businesses manage
business continuity, including options for alternate their electronic communications and on-line presence.
route protection and backbone redundancy. The Tier Web hosting, email hosting, spam filtering, Website
One, carrier-neutral nature of Mitel NetSolutions’ traffic management and other hosted tools are available.
service offerings allows the highest level of network Finally, Mitel NetSolutions offers a Web-based invoice
flexibility and reliability available. presentation and billing management portal to help
provide reporting and valuable statistics on your
various services.
4 MITEL PRODUCT BROCHURE

5. International Services IP-VPN Services
Connect workers across borders and continents with VPN service is a suite of cost-effective WAN and security
Mitel NetSolutions International Services. Various data solutions for businesses of all sizes offered by Mitel
technologies can be used to connect remote offices NetSolutions. It lets you configure high-performance,
worldwide to a WAN, including Internet access, site-to-site, remote access and intranet/extranet solutions
MPLS-VPN, frame relay, private line and VPN service. in a secure, standards-based environment, while
In addition, our optional network management and combining the cost efficiencies of broadband Internet,
monitoring services can give you access to the INOC to the security of private line networks and the multipoint
monitor your global network in a real-time environment capabilities of frame relay networks. Security options
and improve network uptime and reliability. include both premise-based and network-based firewalls
to help protect mission critical corporate resources.
Internet Access Combining VPN with network monitoring and
Mitel NetSolutions Internet access solutions can make management gives you the most manageable,
connectivity headaches a thing of the past. By providing comprehensive and user-friendly WAN solution
DSL, T-1, ethernet and optical broadband Internet available for today’s multi location enterprises.
connectivity, Mitel NetSolutions has a wide range of
options for your enterprise. Service level agreements
back up our connectivity claims while industry-leading
service and carrier-neutral, Tier One offerings ensure fast,
reliable and affordable high-speed Internet access
services. In addition, Mitel NetSolutions provides
monitoring and management options along with
scalable customer premise equipment for maximum
flexibility and ease of use.
MITEL NETSOLUTIONS PRODUCT PORTFOLIO 5

6. High Customer Satisfaction and Retention
Local Services – Local Services – Local Services –
Analog Integrated Access Digital Integrated Access Dynamic Local Access
Local Analog Integrated Access Local Integrated Access provides a Mitel NetSolutions Dynamic Local
provides a flexible bundle that flexible bundle that combines a fixed Access provides enterprise
combines a fixed allocation of allocation of “always on” Internet customers with affordable
“always on” Internet access, with access, with local dial tone services. converged connectivity delivering
local dial tone services. With Analog With Digital Integrated Access local voice, long distance and
Integrated Access service, Mitel service, Mitel NetSolutions brings dynamically allocated internet
NetSolutions brings you a more you a more expansive, less expensive access services over a single T-1
expansive, less expensive business business communication solution facility. Dynamic Local Access uses
communication solution that that delivers your broadband real-time dynamic bandwidth
delivers your broadband Internet Internet and local voice services over allocation to efficiently control the
and local voice services over an an integrated T-1 circuit which available network resources and
integrated T-1 circuit which reserves reserves specific lines or trunks and increase the productive use of the
specific lines or trunks and Internet Internet bandwidth without services delivered. Mitel
bandwidth without requiring an requiring an IP-centric customer NetSolutions Dynamic Local Access
IP-centric customer premise-based premise-based communications product features T-1 or greater level
communications platform. Analog platform. Digital Local Integrated Internet Access, a bundled
Local Integrated Access provides Access also supports Direct Inward Integrated Access Device that
business lines for the voice Dial (DID) numbering so that provides routing and customer
services provided. individuals or devices can be premise equipment integration and
assigned their own specific Direct a robust list of standard features.
Inward Dial number that routes
directly to the destination of choice.
6 MITEL PRODUCT BROCHURE

7. Local Services – Local Services – SIP Business Lines with
Primary Rate Interface (PRI) ISDN Internet Access
Mitel NetSolutions Local PRI Service is a comprehensive Specifically designed for the Mitel 3000 Communications
digital network architecture allowing users around the Platform outfitted with the optional advanced broadband
world to transmit voice, data or video – separately or module, SIP Business Lines with Internet Access use DSL
simultaneously– over standard telephone lines or fiber access to deliver four to six lines of connectivity to a
optic circuits via standard interface. PRI with the direct single location along with broadband Internet access. SIP
inward dial feature provides a direct connection to your Business Lines with Internet Access are the affordable
local serving office and the ability for outside callers to small business network services solution featuring
direct dial internal employees while bypassing the unlimited local minutes, unlimited outbound long
receptionist or central call handling function improving distance minutes to the US and affordable toll free and
your operating efficiency. Local PRI also provides the international calling plans. SIP Business Lines with
ability to handle data streams like inbound Caller ID and Internet Access also offer advanced optional features
integrates with advanced call handling applications. such as Webfax, conferencing on demand, remote local
presence numbers and follow me numbers with
Local Services – Primary Rate Interface (PRI) integrated voice mail.
ISDN with Bundled Long Distance (PRI+)
Mitel NetSolutions Local PRI Service is a comprehensive Local Services – SIP Productivity Suite with
digital network architecture allowing users around the Internet Access
world to transmit voice, data or video over standard Mitel NetSolutions SIP Productivity Suite with Internet
telephone lines or fiber optic circuits via standard Access is specifically designed for single-location
interface. PRI+ bundles 2000 or 5000 minutes per month businesses wanting to take advantage of the power and
of intrastate and interstate long distance included with flexibility of SIP trunking combined with Dynamic,
the unlimited local calling at an attractive, fixed, monthly flexible, Broadband Internet Access. Mitel NetSolutions
cost. These minutes are applied to the first minutes of 1+ SIP Productivity Suite with Internet Access extends
or toll free intrastate and interstate long distance used business continuity capabilities with the planned ability
each month. PRI+ minutes can be bundled over one or to route calls from one number to another in the case of
more Mitel NetSolutions PRI facilities included in the a network outage or service interruption. It features
same trunk group at the same physical location using the unlimited local minutes, bundled Domestic US Long
same BTN. In addition, PRI+ provides added business Distance minutes per trunk, bundled OnDemand Audio
productivity features and user-defined upgrades at Conferencing and WebDemo Web Conferencing
affordable, fixed monthly pricing. application enabling basic hosted collaboration tools,
and Broadband Internet Access with Dynamic Allocation
for efficient use of network resources.
MITEL NETSOLUTIONS PRODUCT PORTFOLIO 7

8. Bundled Voice and Data Solutions
Local Services – VirtualUSA SIP Productivity Suite with Internet Access
Mitel NetSolutions VirtualUSA SIP Productivity Suite with Internet Access is a hosted solution specifically designed for
businesses with multiple locations to centralize business communications and applications. It combines Mitel unified
communications solutions with a hosted SIP Trunking service to provide centralized hosted communications support
and management for geographically distributed offices while maintaining each locations' local presence. Mitel
NetSolutions VirtualUSA SIP Productivity Suite with Internet Access extends business continuity capabilities with the
planned ability to route calls from one number to another in the case of a network outage or service interruption. It
features bundled AnyDistance minutes providing free calling to any U.S. phone number, bundled OnDemand Audio
Conferencing and WebDemo Web Conferencing application enabling basic hosted collaboration tools, and Broadband
Internet Access with Dynamic Allocation for efficient use of network resources.
Local Services – SIP Essentials with Internet Access
Based on unique business needs for network connectivity and intelligence for the advanced applications residing on
the Mitel family of customer premise communications platforms, Mitel NetSolutions SIP Essentials with Internet
Access provides several attractive options, an approach unique among SIP offerings: choose from multiple type of
access; choose one of two SIP trunk types – VirtualUSA or SIP Business Trunks; choose an access device or devices
based on your site-specific requirements. Mitel NetSolutions SIP Essentials with Internet Access provides enhanced
flexibility and scalability to enable the process improvements businesses have been seeking.
Long Distance – Dedicated
For corporate headquarters, contact centers and other enterprises with large volumes of long distance calls, Mitel
NetSolutions offers dedicated long distance service. By utilizing dedicated T-1 level and above access facilities
connecting directly to the long distance network, your company is able to bypass the Local Exchange Carrier (LEC),
thus achieving significantly lower costs per call while expanding your communications ability.
Long Distance – Primary Rate Interface (PRI) ISDN
Primary Rate service is a digital network connection that allows you to transmit voice, data, video and images –
separately or simultaneously – over standard T-1s or fiber optic circuits via a standard interface. Mitel NetSolutions
long distance PRI solutions allow you significant cost benefits by bypassing the LEC and directly connecting with the
long distance backbone.
8 MITEL PRODUCT BROCHURE

9. Mitel Mobile Wireless Voice and Data Services
Mitel Mobile offers coverage and benefits associated
with a dependable 3G wireless network, the latest device
options, and enterprise-wide bundling with wireline SIP
Trunk access and other unique Unified Communications
features that can include integration with employees’
desktop phones or local voice services. In addition,
employees across your organization can share wireless
minutes. With Mitel Mobile you can integrate your Mitel
Communications Director (MCD) and Mitel Multi-
Instance Communications Director (MICD)
communications platform with your Mitel Mobile
wireless device to enable voice and Unified
Communications features to be merged and managed
Long Distance – Switched like data applications on a corporate server. You can also
For small offices, stores, branch offices and other pair your Mitel NetSolutions SIP DID Number with your
locations with low to moderate long distance volume, Mitel Mobile device in order to provide wireline-to-
Mitel NetSolutions offers switched long distance service. wireless business continuity, as an included benefit of
No special equipment is needed—just regular telephone your Mitel Mobile service plan. Talk, text or surf the web
lines and telephones, faxes or modems. You can use the with your Mitel Mobile Smartphone or wireless device
same lines you have in place from your local telephone and have complete peace of mind with our “One Minute
company to make or receive long distance calls. This Service Guarantee.” Mitel Mobile also offers the latest in
solution requires no additional network infrastructure, 3G data services for your laptop or for wireless backup of
equipment or fixed costs associated with other your wireline data network. Mitel Mobile is the built-for-
communications solutions. business wireless service designed to meet your real-
world business needs.
Managed Services
The requirements to proactively manage and maintain MPLS-VPN Services
today’s complex data networks are significant. Mitel Virtual Private Networks provide a secure, scalable WAN
NetSolutions provides a wide range of tools to assist in designed to increase network performance and flexibility
the monitoring, maintenance and management of our while controlling costs and network management
customer’s networks. From basic monitoring and resources. MPLS VPN allows end users to prioritize VoIP,
notification, to comprehensive network management video and other mission-critical enterprise applications
tools, Mitel NetSolutions provides hosted services scaled over their data network by designating different Classes
to meet the needs of small to large enterprise customers. of Service (CoS) for real-time and interactive data
The Mitel NetSolutions network management Web portal communications. At the same time, a lower priority may
allows you to view real-time and historical network be assigned to applications which do not have the same
statistics. It also provides an easy-to-read graphical user performance requirements, all over the same network
interface to show the state of a network from any infrastructure. MPLS Service Level Agreements (SLAs)
location over the Internet. In addition, Mitel NetSolutions provide the highest level of customer guarantees to meet
offers bundles that include routers and other customer the performance requirements of today’s leading WAN
premise equipment through our DataNet division, to help applications. Mitel NetSolutions MPLS VPN, combined
simplify the operating environment. By combining with the INOC network monitoring and management
performance-enhancing tools with customer premise service, gives customers the highest level of managed
equipment and network services, Mitel NetSolutions network services performance and convenience available
provides a single point of accountability for managing in today’s competitive marketplace.
the complex needs of today’s enterprise customers.
MITEL NETSOLUTIONS PRODUCT PORTFOLIO 9

10. Enhanced Services for Measurable
Long Term Value
Network Design Private Line Services
and Business Mitel NetSolutions offers private
Continuity Planning line services that protect your
Mitel NetSolutions provides a critical business traffic and
team of industry-leading Data provide exceptional reliability
Network Architects to assist and accessibility. Private Line
customers with technology, Service gives you the peace of
resource and capacity planning mind that your internal business
and network design. Our Data traffic is transmitted quickly and
Network Architects assist with securely via an end-to-end
network survivability and private connection. This
disaster recovery planning, and dedicated point-to-point
are tasked to help enterprise connection ensures that your
customers navigate the diverse communications network is
technologies and complex closed to any outside traffic or
offerings available in today’s security risks, and that the
marketplace. Mitel NetSolutions maximum bandwidth is
Data Network Architects provide available between the
a high level of expertise in connected endpoints.
developing custom designs that
Remote Support Solutions
compliment a customer’s
Managing the IT and support
applications and operating
services for employees at
infrastructure. As a value-add to
remote locations can be a
the customer’s service
challenge for many companies.
experience, Network Design and
A limited IT staff is often tasked with supporting
Business Continuity Planning provides peace of mind
employees who are located hundreds, if not thousands,
that your operating environment is optimized for peak
of miles away. In order to assist with these needs, Mitel
performance while enabling centralization, visualization
NetSolutions offers hosted Remote Support Solutions
and convergence efforts.
that enable your IT and customer support teams to
Network Management and Monitoring diagnose and correct remote PC issues, provide
The Mitel NetSolutions Intelligent Network Operations assistance and remote hands to remote users and
Center (INOC) is a powerful, flexible, scalable Web portal provide necessary support services across geographies
and network management tool that provides and time zones. Mitel NetSolutions Remote Support
comprehensive network monitoring and management Solutions help maximize the technical and manpower
features tracking key WAN and LAN performance metrics effectiveness of centralized IT teams and customer
across a variety of transport options including DSL, IP, support personnel. Whether the applications support
MPLS and other legacy network topologies. Available as internal users or external customers, Mitel NetSolutions
a three-tiered or customizable offering, there is an INOC Remote Support Solutions provide easy-to-use, flexible
solution to meet all customer needs and budgets. In tools to provide remote support efficiently and
addition, Mitel NetSolutions utilizes the INOC to provide effectively.
real-time responses to any potential network trouble or
outages. Finally, the INOC offers real-time and historical
reports that provide key performance statistics over a
variety of service periods.
10 MITEL PRODUCT BROCHURE

11. Toll Free Services – Switch & Dedicated Virtual Private Networks
Toll free service offers a powerful set of enhanced VPN service is a suite of cost-effective,WAN and security
features, including time of day routing, day of week solutions for businesses of all sizes offered by Mitel
routing, area code routing, percent allocation routing NetSolutions. It lets you configure high-performance,
over alternate carrier backbones and other call site-to-site, remote access and intranet/extranet solutions
origination, termination and routing features. Plus, Mitel in a secure, standards-based environment, while
NetSolutions offers international toll free services that combining the cost efficiencies of broadband Internet,
allow toll free calls to originate from a multitude of the security of private line networks and the multipoint
global locations utilizing a unique international toll free capabilities of frame relay networks. Security options
number for each area, and offering switched and include both premise-based and network-based firewalls
dedicated termination to any location in the continental to help protect mission critical corporate resources.
United States. Combining VPN with the INOC gives you the most
manageable, comprehensive and user-friendly WAN
Travel Cards solution available for today’s multi-location enterprises.
Provide Mitel NetSolutions travel cards for employees
who need full-featured and economical “out-of-office” Web Conferencing & Collaboration
calling power. Travel cards offer world-class productivity Web conferencing lets you broadcast your conference
features for travelers, mobile employees or staff working live to an unlimited number of geographically-dispersed
from home or remote offices. You’ll enjoy attractive rates participants using the Internet, while delivering a rich
for calls within the U.S., as well as calls from the U.S. to visual presentation. You can maximize the flow of
other countries or international calls. Mitel NetSolutions information via the Internet in conjunction with
travel cards are a great mobile connectivity option and traditional audio conferencing services or with VoIP
powerful tools for managing time and money when audio included over the same connection with certain
traveling for work or pleasure. services. Mitel NetSolutions offers three different
options along with customized solutions for maximum
Virtual Private Line Services feature flexibility.
As an end-to-end, Layer 2-switched Ethernet service
delivered via Mitel NetSolutions MPLS backbone, Virtual Web Services
Private Line Service is designed to help provide a Through the Web portal www.mitel.com/webhost
congestion-free, secure and reliable solution, similar to Mitel NetSolutions provides a powerful tool to register
that of a SONET/SDH private line, but without the and track domain names, host Web sites, set up
hardware and dedicated bandwidth costs. Virtual Private e-commerce, establish e-mail accounts and provide
Line Service enables the convergence of video, voice and other Web-based services.
data onto one network and offers cost effective, flexible,
operational tools to service providers. Whether you want
to implement new applications or simply combine
existing services to run more cost-effectively, Virtual
Private Line Service provides the scalable and secure
network solution you need.
Call today for a FREE voice and data network analysis.
800-894-7026 • www.mitel.com/netsolutions
MITEL NETSOLUTIONS PRODUCT PORTFOLIO 11

12. US Headquarters US Operations Center
7300 West Boston Street Tel: 800-894-7026 885 Trademark Drive Tel: 866-886-0323
Chandler, AZ 85226 Tel: 602-253-6004 Reno, NV 89521 Tel: 775-954-1288
Fax: 602-254-9634 Fax: 800-244-6464
www.mitel.com For more information on our worldwide office locations, visit our website at www.mitel.com/netsolutions
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date
of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a
result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
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