Mainstreaming Peer-to-Peer Connectivity

    Real-Time Communications in the Enterprise



                                    Mead Eblan
                                    Wireless Broadband
                                    Strategy Consultant
                                    September 20, 2007



       Digital Government Institute – September 20, 2007
Agenda



Mainstreaming Peer-to-Peer Connectivity
  P2P – What is it
  Mainstream and growing
  Beyond Filesharing
  Enter the Enterprise
  Where it works                                                  Peer Pressure starts early…




                     Digital Government Institute – September 20, 2007                          2
What is P2P?


P2P relies on the computing power and
bandwidth of all participants across the
network- versus concentrating storage,
distribution & processing on a relatively few
servers.
P2P networks are typically used for
connecting nodes via ad hoc connections.                         P2P was not lost on Michelangelo.

A pure peer-to-peer network is not based on
clients or servers, but equal peer nodes that
simultaneously function as both "clients" and
"servers" to other nodes on the network.
 •   The P2P network model differs from the client-
     server model where all communication is typically
     routed to and from central servers.
 •   Many businesses now operate a HYBRID of both,
     assigning client-server networking to some
     applications, and P2P to others.



                          Digital Government Institute – September 20, 2007                      3
P2P – Mainstream and Growing
 Peer-to-Peer applications benefiting most from
 broadband adaption.




            Digital Government Institute – September 20, 2007   4
P2P – Beyond File Sharing


The P2P model is being leveraged by applications going
well beyond simple file sharing…
 - Voice
     - P2P VoIP outpacing traditional VoIP model (Skype vs
       Vonage)
     - P2P SIP (Avaya)
 - Content
     - Video distribution models (BitTorrent, Joost)
     - Both Microsoft and Apple integrating P2P into the OS
     - Kontiki (P2P grid-delivery platform) versus Akamai (CDN)
 - “Open Business” Transactions
     - Financial online community for borrowing & lending:
       http://www.prosper.com
 - Mobile
     - Skype, Jajah, PeerMe, iSkoot all providing mobile
       solutions
     - Disintermediating the network – TerraNet
                         Digital Government Institute – September 20, 2007   5
Snapshot: Mobile P2P VoIP Ecosystem
                               Drive to simplicity increases span of complexity




                                       Chips                      O/S               Devices
   Needs             Standards
                                                                                                                          Markets
                                      Broadcom                  Microsoft              Nokia                 Service
                       802.11          Marvell                  Symbian             Motorola                Providers
                     802.11a/b/g        Intel                    Linux              Samsung                   Skype
                      WCDMA              TI                      Other           Sierra Wireless              Jajah
                      HSDPA           Atheros                   Clients                Belkin                E-Plus
                       EDGE            Sharp                     Skype                 Netgear              T-Mobile
                       EVDO           Conexant                   iSkoot                ipdrum                  3
                     EVDO R.A                                    Jajah                  Dell                            • Residential
   • Mobility                                                   Microsoft
                                                                                                                        • Enterprise
   • Low Cost Voice                                                                                                     • International
   • Collaboration                                                                                                      • Campus
   • Presence Detecton                                                                                                  • Hospitality
   • Information / Data                                                                                                 • Travel
   • Chat                                                                                                               • Roaming
   • Transactions
   • File Sharing

Problem Identified        Standards      Chipsets           Software        Hardware             Services               Market Tuning
                                                 Digital Government Institute – September 20, 2007                                6
P2P VoIP via Mobile to Mobile
                    Doesn’t have to be complex.
                    Example: Call Origination using mobile to Skype user,
                    forwarded to mobile…
                      - No PC involved and virtually extends Carrier’s ‘network’
                      - Provides incremental revenue opportunity via 100% off-net calling
                      - Minimal traffic displaced
                                                                                            Laptop/Desktop
                                                                                Access
                                                        Internet                  T1
                                                           IP                   Cable
                                                        Network
                                                                                 DSL
                                                                                 WiFi

Mobile phone - UK

                                                                                         Skype client forwarded
                                                                                               to Mobile

        CAPEX:                 $40
        OPEX:                  $.02cpm
        Labor:                 5 minutes
        Extending your market: Priceless

                                                                                           Mobile phone - US
                                     Digital Government Institute – September 20, 2007                     7
Reality – Voice is Converging…
           But Services are not.

Existing Obstacles to Voice Convergence:                              Services Don’t Easily
 -   Separate numbers, phones, address books, and
                                                                     Span Multiple Domains
     voicemail boxes
 -   Mobile service airtime charges for almost all
     calling services
 -   Benefits of value-added VoIP services confined to
     broadband IP networks
 -   Enterprise PBX mobility extensions are proprietary
     & limited in scope

What if:
 -   Dropped calls could be automatically reconnected.
 -   Mobile-to-landline calls could be seamlessly
     transferred
 -   A single phone could handle different recipient
     numbers, I.e. for office and for home – and STILL
     separate billing.
 -   You had one number for all your phones.                                Stock images I wanted
 -   International roaming calls made over your                                     to use.
     cellphone could be charged at local calling rates

                              Digital Government Institute – September 20, 2007                     8
P2P – Beyond Imagination


Convergence is finally real.
With infinite address space, autoconfiguration, IPsec support and
Mobile IPv6, P2P networking will push asymmetrics and rhizomatics
into newer Web 3.0 frontiers…
- Electricity
    - Research into using peer-to-peer platform for
      distributing energy via ‘microgrids’
- Industry
    - Goose P2P for manufacturing networks
-   The future of combat
    - rhizome, swarm and open source on the
      battlefield
- Emerging Applications
    - The Semantic Web
    - Near-field Communications (NFC)
                                                                       Leaders emerge from
    - Augmented Social Networks (ASN)
                                                                    crowds – and hubs emerge
- Real-Time Communications (RTC)                                          from swarms.
    - Instant messaging (IM) married with Enterprise
      2.0 technologies
                         Digital Government Institute – September 20, 2007                     9
P2P in the Enterprise


Does P2P lend itself to RTC in the Enterprise?
Yes:
• Decentralized ubiquity
• Robust interoperability
• Cost economies over client-server architecture
• Scalability
• Resource Sharing yet platform independent
• Real-time communication
• Synchronized media
• Access to real-time information, communication &
  collaboration                                                                 Real-time collaboration
                                                                                 need not be complex.
Yet, the Enterprise continues to shy from P2P.
Considerations:
• Unease regarding security and identity management
• Concerns over network congestion & performance
• Interoperability, maintenance & upgrade complexities
• Enterprise-wide community controls & rules

                            Digital Government Institute – September 20, 2007                       10
Real-Time P2P Business Uses


Real-Time Communications (RTC)
   Instant messaging, voice, video
   Real-time customer information access
   Customer service, call centers


Collaboration
   Project workspaces solving goals
   Filesharing with co-workers
   Whiteboarding
   Cyber-conferencing


Content Distribution
   Media, company meetings, classes
   Distribution of product updates/collateral
   Company announcements
   Media/Sales campaigns
   M2M-x
                                                                              More typical stock
                                                                                  images.
                          Digital Government Institute – September 20, 2007                        11
Where Real-Time P2P Works


P2P works better in Enterprise
organizations with:
   Decentralized management style
   Team approach to knowledge work
   Complex alliances and partnerships
   Geographically dispersed and/or highly
   mobile workforce
   Wide range of computing and
   communications devices in use                                        Coming, going, or
                                                                           yielding?
   Dynamic, rapidly evolving business
   processes
   Need for coordination, collaboration and
   integration
   Growing amounts of important data and
   computing power at the “edges” of the
   organization

                    Digital Government Institute – September 20, 2007                       12
Select RT / P2P Enterprise Vendors


Company                                RT Enterprise Services

                VIDEO: Avistar’s video integration with IBM Lotus Sametime 7.5 enables one-
 Avistar      click, one-to-one or multiparty video calling from the Lotus Sametime contact list
              or an active chat.


                WIRELESS: CommonTime provides wireless handheld solutions built exclusively
              for Enterprises running IBM Lotus Notes, and boosts mobile ROI for Fortune 1000
              Enterprises.


               SECURITY: FaceTime provides security solutions for management and control
FaceTime      of “greynet applications” such as instant messaging, P2P file sharing, web
              conferencing, and VoIP.


               BUSINESS INTELLIGENCE: Pentos AG supports the optimization of
              enterprise-wide knowledgebased processes.



               UNIFIED MESSAGING: VoiceRite offers “IPC BLUE” Unified Messaging and
VoiceRite     Voice Response built on IBM WebSphere for Lotus Users. Voice messaging is
              controlled and messages are received within Lotus Sametime 7.5.


                          Digital Government Institute – September 20, 2007                   13
Select RT / P2P Enterprise Vendors


Company                           RT Enterprise Services

          Rapid calling from corporate LDAP directory
          Broadcast alerts with text, graphics and audio
          Click-to-call from web applications and messages

          Calendars, directories and messaging for schools and higher education
          Plus student roll calls, parent notification, hall passes
          Intelligent information appliance for hospital patients and staff

          Anytime, anywhere time-clock and attendance
          Help desk messages from Remedy, Clarify, HP OpenView
          Inventory and product lookup for retail and manufacturing


          Zone paging and emergency response
          Safety and security sensor alerts

          Webcam display for security monitoring
          MS Exchange meeting notification
          Contact center screenpop and “wallboard”
          RSS news and stock feeds
          Quick survey applications

                       Digital Government Institute – September 20, 2007          14
Concluding Thought - Starfish Networks



Distributed networking, rhizome swarms, and the
elimination of network hierarchy – guidelines for P2P
networking hoisted from ‘The Starfish and the Spider’
by Ori Brafman and Rod Beckstrom:
   Diseconomies of scale
   Network effect
   Power of chaos
   Knowledge at the edge
   Everyone wants to contribute
   Beware the hydra response
   Measure, monitor, and manage
   Flatten or be flattened


                    Digital Government Institute – September 20, 2007   15
Imagination over Procrastination




         Digital Government Institute – September 20, 2007   16
Thank You

   Mead Alexander Eblan
Wireless Broadband Strategy




      Digital Government Institute – September 20, 2007   17

P2P - Real Time Communications in the Enterprise

  • 1.
    Mainstreaming Peer-to-Peer Connectivity Real-Time Communications in the Enterprise Mead Eblan Wireless Broadband Strategy Consultant September 20, 2007 Digital Government Institute – September 20, 2007
  • 2.
    Agenda Mainstreaming Peer-to-Peer Connectivity P2P – What is it Mainstream and growing Beyond Filesharing Enter the Enterprise Where it works Peer Pressure starts early… Digital Government Institute – September 20, 2007 2
  • 3.
    What is P2P? P2Prelies on the computing power and bandwidth of all participants across the network- versus concentrating storage, distribution & processing on a relatively few servers. P2P networks are typically used for connecting nodes via ad hoc connections. P2P was not lost on Michelangelo. A pure peer-to-peer network is not based on clients or servers, but equal peer nodes that simultaneously function as both "clients" and "servers" to other nodes on the network. • The P2P network model differs from the client- server model where all communication is typically routed to and from central servers. • Many businesses now operate a HYBRID of both, assigning client-server networking to some applications, and P2P to others. Digital Government Institute – September 20, 2007 3
  • 4.
    P2P – Mainstreamand Growing Peer-to-Peer applications benefiting most from broadband adaption. Digital Government Institute – September 20, 2007 4
  • 5.
    P2P – BeyondFile Sharing The P2P model is being leveraged by applications going well beyond simple file sharing… - Voice - P2P VoIP outpacing traditional VoIP model (Skype vs Vonage) - P2P SIP (Avaya) - Content - Video distribution models (BitTorrent, Joost) - Both Microsoft and Apple integrating P2P into the OS - Kontiki (P2P grid-delivery platform) versus Akamai (CDN) - “Open Business” Transactions - Financial online community for borrowing & lending: http://www.prosper.com - Mobile - Skype, Jajah, PeerMe, iSkoot all providing mobile solutions - Disintermediating the network – TerraNet Digital Government Institute – September 20, 2007 5
  • 6.
    Snapshot: Mobile P2PVoIP Ecosystem Drive to simplicity increases span of complexity Chips O/S Devices Needs Standards Markets Broadcom Microsoft Nokia Service 802.11 Marvell Symbian Motorola Providers 802.11a/b/g Intel Linux Samsung Skype WCDMA TI Other Sierra Wireless Jajah HSDPA Atheros Clients Belkin E-Plus EDGE Sharp Skype Netgear T-Mobile EVDO Conexant iSkoot ipdrum 3 EVDO R.A Jajah Dell • Residential • Mobility Microsoft • Enterprise • Low Cost Voice • International • Collaboration • Campus • Presence Detecton • Hospitality • Information / Data • Travel • Chat • Roaming • Transactions • File Sharing Problem Identified Standards Chipsets Software Hardware Services Market Tuning Digital Government Institute – September 20, 2007 6
  • 7.
    P2P VoIP viaMobile to Mobile Doesn’t have to be complex. Example: Call Origination using mobile to Skype user, forwarded to mobile… - No PC involved and virtually extends Carrier’s ‘network’ - Provides incremental revenue opportunity via 100% off-net calling - Minimal traffic displaced Laptop/Desktop Access Internet T1 IP Cable Network DSL WiFi Mobile phone - UK Skype client forwarded to Mobile CAPEX: $40 OPEX: $.02cpm Labor: 5 minutes Extending your market: Priceless Mobile phone - US Digital Government Institute – September 20, 2007 7
  • 8.
    Reality – Voiceis Converging… But Services are not. Existing Obstacles to Voice Convergence: Services Don’t Easily - Separate numbers, phones, address books, and Span Multiple Domains voicemail boxes - Mobile service airtime charges for almost all calling services - Benefits of value-added VoIP services confined to broadband IP networks - Enterprise PBX mobility extensions are proprietary & limited in scope What if: - Dropped calls could be automatically reconnected. - Mobile-to-landline calls could be seamlessly transferred - A single phone could handle different recipient numbers, I.e. for office and for home – and STILL separate billing. - You had one number for all your phones. Stock images I wanted - International roaming calls made over your to use. cellphone could be charged at local calling rates Digital Government Institute – September 20, 2007 8
  • 9.
    P2P – BeyondImagination Convergence is finally real. With infinite address space, autoconfiguration, IPsec support and Mobile IPv6, P2P networking will push asymmetrics and rhizomatics into newer Web 3.0 frontiers… - Electricity - Research into using peer-to-peer platform for distributing energy via ‘microgrids’ - Industry - Goose P2P for manufacturing networks - The future of combat - rhizome, swarm and open source on the battlefield - Emerging Applications - The Semantic Web - Near-field Communications (NFC) Leaders emerge from - Augmented Social Networks (ASN) crowds – and hubs emerge - Real-Time Communications (RTC) from swarms. - Instant messaging (IM) married with Enterprise 2.0 technologies Digital Government Institute – September 20, 2007 9
  • 10.
    P2P in theEnterprise Does P2P lend itself to RTC in the Enterprise? Yes: • Decentralized ubiquity • Robust interoperability • Cost economies over client-server architecture • Scalability • Resource Sharing yet platform independent • Real-time communication • Synchronized media • Access to real-time information, communication & collaboration Real-time collaboration need not be complex. Yet, the Enterprise continues to shy from P2P. Considerations: • Unease regarding security and identity management • Concerns over network congestion & performance • Interoperability, maintenance & upgrade complexities • Enterprise-wide community controls & rules Digital Government Institute – September 20, 2007 10
  • 11.
    Real-Time P2P BusinessUses Real-Time Communications (RTC) Instant messaging, voice, video Real-time customer information access Customer service, call centers Collaboration Project workspaces solving goals Filesharing with co-workers Whiteboarding Cyber-conferencing Content Distribution Media, company meetings, classes Distribution of product updates/collateral Company announcements Media/Sales campaigns M2M-x More typical stock images. Digital Government Institute – September 20, 2007 11
  • 12.
    Where Real-Time P2PWorks P2P works better in Enterprise organizations with: Decentralized management style Team approach to knowledge work Complex alliances and partnerships Geographically dispersed and/or highly mobile workforce Wide range of computing and communications devices in use Coming, going, or yielding? Dynamic, rapidly evolving business processes Need for coordination, collaboration and integration Growing amounts of important data and computing power at the “edges” of the organization Digital Government Institute – September 20, 2007 12
  • 13.
    Select RT /P2P Enterprise Vendors Company RT Enterprise Services VIDEO: Avistar’s video integration with IBM Lotus Sametime 7.5 enables one- Avistar click, one-to-one or multiparty video calling from the Lotus Sametime contact list or an active chat. WIRELESS: CommonTime provides wireless handheld solutions built exclusively for Enterprises running IBM Lotus Notes, and boosts mobile ROI for Fortune 1000 Enterprises. SECURITY: FaceTime provides security solutions for management and control FaceTime of “greynet applications” such as instant messaging, P2P file sharing, web conferencing, and VoIP. BUSINESS INTELLIGENCE: Pentos AG supports the optimization of enterprise-wide knowledgebased processes. UNIFIED MESSAGING: VoiceRite offers “IPC BLUE” Unified Messaging and VoiceRite Voice Response built on IBM WebSphere for Lotus Users. Voice messaging is controlled and messages are received within Lotus Sametime 7.5. Digital Government Institute – September 20, 2007 13
  • 14.
    Select RT /P2P Enterprise Vendors Company RT Enterprise Services Rapid calling from corporate LDAP directory Broadcast alerts with text, graphics and audio Click-to-call from web applications and messages Calendars, directories and messaging for schools and higher education Plus student roll calls, parent notification, hall passes Intelligent information appliance for hospital patients and staff Anytime, anywhere time-clock and attendance Help desk messages from Remedy, Clarify, HP OpenView Inventory and product lookup for retail and manufacturing Zone paging and emergency response Safety and security sensor alerts Webcam display for security monitoring MS Exchange meeting notification Contact center screenpop and “wallboard” RSS news and stock feeds Quick survey applications Digital Government Institute – September 20, 2007 14
  • 15.
    Concluding Thought -Starfish Networks Distributed networking, rhizome swarms, and the elimination of network hierarchy – guidelines for P2P networking hoisted from ‘The Starfish and the Spider’ by Ori Brafman and Rod Beckstrom: Diseconomies of scale Network effect Power of chaos Knowledge at the edge Everyone wants to contribute Beware the hydra response Measure, monitor, and manage Flatten or be flattened Digital Government Institute – September 20, 2007 15
  • 16.
    Imagination over Procrastination Digital Government Institute – September 20, 2007 16
  • 17.
    Thank You Mead Alexander Eblan Wireless Broadband Strategy Digital Government Institute – September 20, 2007 17