The document discusses the challenges and requirements of scalability in multitiered e-business architectures, emphasizing the need for web services availability and performance under varying loads. It outlines key determinants of e-loyalty and effective business practices, alongside the importance of integrating various IT systems for efficient operation. Additionally, it highlights a roadmap for transforming traditional businesses to e-businesses through scalable infrastructure and effective customer relationship management.

1. Scalability problems
Multitiered Architecture
Client
Internet
Internet
E-business site
LAN Database
Web and Servers
Authentication
Servers
LAN
Transaction
Servers

2. Three Requestments to be Met by e-
Business
Users and customers can count
on being able to access any
Availability
webservices from anywhere ,
any time, regarding of the load
at the website and the network.
Should Services are provided with
Provide quality
information
based
Servers should be able to
e-business Scalability
Services to provide services to all potential
Customers customers whose number is fast
growing and unknown for a
company.
Quality of web services
represented by availability and
fast –response times, should be
Cost-effectiveness achieved with an IT
Infrastructure that minimises
cost.

3. Reference Model for e-Business PlanningExternal
Business
view Metrics
Business Characteristics
Model of Business
Navigational
Functional structure of the site
Model
Customer Patterns of customer
Model Behaviour
Site Architecture and
Resource Service Demands
Model
Technological Internal
View Metrics

4. Five Determinants of e-loyalty
Quality support system
Deter- On-time delivery
minants
of E-
loyalty
Compelling product
Presentations
Convenient and reasonably
priced transportation costs
Trustworthy privacy policies
with respect to customers’
identity and purchases

5. Universal or server-Based unified
Messaging
Telephony Server Voice mail, faxes and E- mail Server
E-mail

6. Integrated or Client Based Message
Voice mail, faxes and
Telephony Server e-mail
Client
e-mail E- mail Server
messages

7. Basic Principles of Effectiveness
Took the lead on Reached out to new
Customers expectations Markets by filling a gap
Basic principle of
Effectiveness
Operated in a daily Get to market
Planning model quickly
Anticipated or reached
In a flash to market Changes

8. Guidelines of Efficiency
Sound Process
Management
Integrated
Long Range Guideliness of Information
Planning Efficiency Systems
Deep business
knowledge

9. Ping/Pong
Pong
Ping
Pong
Ping Po
Pi ng
ng
Pi
ng
Po
ng
Pong
Pong
Ping
Ping Fire wall

10. e-Enterprise
Business e - b – Electronic Business
Impact e – c – Electronic Commerce
e- e – Electronic Enterprise
e -e
e -b
c
e-
re
Brochu
ware
1995 1997 1999 2000

11. Digital Nervous System-Enabled
Value chain
Logistics
Engi- Market- Customer
R&D Sales &
nearing ing support
Distribution

12. Internet Enabled by a Digital
Nervous System
Business Business
Internet Internet
link to linked to
Business customers
Partners
Orignal
Business
‘Intranet’
enabled by
a digital
nervous
system

13. Impact Found in Info-Intensive
Industries
Value Creation
Digital Mass Produced Customer dialogue
Clearing Bank Finance Insurance,
Media education
Core Offering Tourism Health Care
Retail Manufacturing Distribution
Petroleum Local
Physical Agriculture Trades

14. The Essential Elements of an Electronic Business
Customer Network Supplier
Shop front Settlement Catalog Fulfilment
Note:- Some trust and securities have
to be established – not shown
(intangible attributes) Financial
Institution

15. Road Map to an Electronic
Business Architecture
Stage 1 Stage 4
Stage 5
Stage 2 Stage 3

16. Business to E-Business
Transformation
Leverage Solve business problems,
Knowledge and Transform Core
business Process Build e-business applications.
Information
Run a scalable available
infrastructure
Customer
Relationship
Management Links customers
Supply Chain
and partners
Management E-commerce
Knowledge
Management
Business
Intelligence ERP Customer relationship
Billing and Payments Use existing IT
E-mail Messaging and Collaboration e- supply chain
commerce web applications. Infrastructure