This document discusses various aspects of enterprise business systems including e-business, e-commerce, enterprise application architecture, enterprise application integration, transaction processing systems, and enterprise collaboration systems. It provides examples of how companies like Hilton Hotel Corp use integrated systems to improve business processes across the enterprise. The enterprise application architecture framework illustrates the interrelationships between cross-functional applications related to supply chain management, ERP, CRM, and other areas.

2.  Enterprise Business Systems / e-business – a part of Electronic
Business Systems
 e-business – Use of Internet, IT to support e-commerce, web-
enabled business processes within a networked enterprise
and with it’s customers, business partners
 e-business Vs. e-commerce
e-commerce – subset of e-business – buying, selling,
marketing, servicing of products, services, information over
internet

3.  Systems that cross the boundaries of traditional business
functions to improve vital business processes across enterprise
Example – Hilton hotel Corp – CRM system (OnQ), a decision-
support tool
 Enterprise Application Architecture – A conceptual
framework illustrating interrelationships of cross functional
enterprise applications

4. Supply Chain Management Sourcing.
Procurement
Enterprise Resource Planning Internal
Business Processes
Customer Relationship Management
Marketing.Sales.Service
Suppliers
Employees
Partners
KnowledgeManagementCollaboration.
DecisionSupport
PartnerRelationshipManagementSelling.
Distribution
Customers

5.  Enterprise Application Integration (EAI) – Software to connect
e-business applications
Example – IBM and Apple: Global cross-functional Enterprise
systems (Configure-to-order)
Technologies – TIBCO, Oracle Fusion (middleware)
 Transaction Processing Systems (TPS) – Process data resulting
from occurrence of business transactions like sales, purchase,
refunds

6.  Enterprise Collaboration Systems (ECS) – Enhances
collaboration, communication and coordination among
members of business teams and workgroups
 Tools of ECS –
 Electronic Communication tools
Example - Email, Voicemail, Fax, Instant messaging, Paging,
Web-publishing
 Electronic Conferencing tools
Example – Data conferencing, Voice conferencing, Video
conferencing, Chat systems, Discussion forums, Net meeting
 Collaborative work management tools
Example – Calendaring and scheduling tools, Workflow systems,
Knowledge management tools