Intrasoft Technologies, a firm focused on enhancing e-commerce through supply chain and CRM solutions, emphasizes the importance of creating exceptional customer experiences while leveraging technology to improve business functions. The company operates primarily in the U.S. market, with strategies aimed at expanding their reach and efficiency through partnerships and a robust technological infrastructure. Additionally, Intrasoft recognizes the emerging e-commerce landscape in India, highlighting logistics challenges and mobile penetration as key factors for future growth.

1. MIM Third Year (2015 - 2018)
INTRASOFT – SCM AND CRM
TECHNIQUES
Presenter
Name Roll No
Mufaddal Nullwala 15-I-131

2. INTRASOFT TECHNOLOGIES
‘’ We’re still in the first minutes of the first day of the internet revolution. ‘’

3. Introduction:
• IntraSoft Technologies Limited has been in the electronic business since its
inception.
• Their foundations originate from their love for the internet.
• They believe in empowering people and in turn, empowering society through the
power of the internet and technology.
• They inculcate and embody this thought in every step of the way.
• They are an internet company that has capitalized on its technological resources and
expertise to enable business growth benefitting stakeholders at all levels.
• Their in-house technology has allowed us to automate and improve all business
functions giving us a major competitive edge over others in our field.
• In today’s information economy, it is most important to ensure that at every point of
interaction with the customer, a ‘wow’ experience is created.
• From the very beginning, they have strived to keep their customers at the heart of
what we do are proud to have won the hearts of millions by providing them a unique
online experience.

5. Intrasoft SCM and Logistic
Mechanism:
● Intrasoft ship from 800 different locations every day in the US.
● So, they have a strong technology backbone that combines supply
chain logistics with real time customer data to create a compelling
shopping experience.
● For instance, let’s say a shopper comes to Amazon and orders a
product. The order goes to Amazon which places a back to back e-mail
order to intrasoft.
● They do their checks and they place a back-to-back order with the
supplier and in the e-mail is the customer’s name and the shipping
label.
● When the product is ready as per the contract, let us say, between 3 to
5 business days, the supplier puts the shipping label on the box that is
packed by him, calls the UPS number, who is our logistics partner.
● UPS comes and collects it and delivers it directly to the users’ home
and the moment the users finds it, the chain is complete and
everybody knows that the transaction has been completed.
● The relevant stakeholders get their money, whatever is due to them.

6. E-commerce in India v/s to that of
US :
● IntraSoft is a totally US focused company and they understand e-
commerce in US very well.
● In India, e-commerce is complex and is in its formative years and
therefore we only have the view of an observer in India – that is
seeing bustling activity.
● We generally tend to take a closer view of markets nearer when
we are about to enter them.
● However, some general trends are getting visible in the e-
commerce space in India.
● Last mile logistics in India will determine the growth of e-
commerce, due to the vast and sometimes inaccessible
geography.
● Mobile penetration will also be a driver for growth in India
providing easy access to millions of customers.

7. Intrasoft, 123Stores and the
business model:
● 123Stores is an e-commerce subsidiary of Intrasoft Technologies
Ltd.
● Our business model is to create a large distribution network wherein
we can offer our customers a better shopping experience including a
better price point by leveraging our technology, our efficient supply
chain and our deep relationships with our suppliers.
● We have shop in shop partnerships with leading retailers and sell our
products on their marketplaces along with our own website.
● Based on our partnerships with different marketplaces, we are able to
reach a large percentage of the online US population.
● We sell our products on our own website, as well. As on 30th
September, 2015, we are present on various marketplaces such as
Amazon.com, Ebay.com, Amazon Canada, Alibaba’s 11main.com,
Sears.com, New Egg, Bestbuy.com, Rakuten (Buy.com) and Jet.com.
● We are selling more than 265,000 unique SKU’s(Stock Keeping Units)
in our catalog covering more than 1440 brands. All our products are
available to USA & Canada customers only.

8. I] Intrasoft with Complaint
Management System - CMS
● Complaint Management for New customer -
Warranty/AMC/OneTime (comprehensive)
● Installation / Complaint / Routine follow up - alert to allocation
manager
● Manage / Complaint calls till the time they are resolved
● Keeps track of equipments brought in for repairs and
replacement.
● Sends alerts or emails to higher authorities for the following
issues
● If a call log exceeds pre-defined amount.
● If calls received in a day exceeds pre-defined numbers.
● If no action is taken for a particular call for pre-defined number
of days.

9. I b] Reports
● Customer Report.
● New Customer List.
● Active/ Inactive Customers List.
● Payment Collection Report.
● Customer feedback analysis

10. II] Inventory Management
Software (Intrasoft – MiniERP)
II a] User Rights Module
● Multiple Location facility
● Multiple Person Reporting facility
● Different User ID for Different Location
● User can have Different Permission level for each
module
● Page-wise right – edit / delete / viewing facility

11. II b] Procurement Module / Direct Purchase
Order
● Maintains complete catalog of products, vendors list,
organization name, billing addresses, tax rates and
shipping addresses
● Rate fitting option present after receiving the quote from
the Vendors
● Issues purchase orders with proper schedules of payment
and delivery
● 3 level Approval for Create Direct Purchase Order.
● Good Receive Note (GRN) with Barcode
● Facility for Inspection [Ok Good or Rejected]

12. II c] Reports
● Purchase Order Report
● Good Received Report
● Provides information on outstanding/pending orders
and completed ones
● Rate Compare
● Purchase Return
● Payment Report

13. II d] Stock Management/Direct Sales
Module
● Manage multiple location warehouse transfers and tracks
movements among them with accurate stock evaluation
● Opening stock Management
● Multiple Warehouse creation
● Stock Management with Physical count.
● Stock Inward and Outward maintenance
● Warehouse Stock Transfer
● Sales Return order been created.
● Creation of Sales Order
● Creating Delivery Challan and Invoice

14. III] Intrasoft and HR-Payroll
Software
● It calculates increments, arrears, All Payroll and Statutory reports like
salary slip, salary register, IT Estimation report, Form 16, e-Form 24 Q,
PF / PT / ESIC related reports etc. can also be generated.
● Complete employee management
● Keep records of all employee designations, grades and organization
level, joining date, reporting structure, salary, confirmation dates, etc.
● Evaluates employees’ performance on timely basis and helps in
performance management and appraisal system with automated and
accurate calculations.
● Maintains list of trainees, probationers and confirmed employee list as
well as list of promoted and to be promoted employees
● Maintains salary payment details of each employee such as payment
mode, bank name, bank account number, PAN no. multiple salary
applicable, O.T. and external incentives applicable etc.

15. III b] Reports
● Pay slip Report
● Leaves Report
● Advance Summary
● Damage Summery
● Monthly Payment Register Report
● Leaves Encashment Report
● Individuals Report
● Non Eligible Leave Report
● PT Register

16. IV] Intrasoft and ERP (Enterprise
Planning Software)
● INTRASOFT ERP system facilitates flow of all information and
coordinates all resources and activities within the business
organization, no matter which part of the process they are going
through.
● Purchases and sales are registered in a centralized database which
allows having close control over these activities.
● It integrates all departments and functions across a company in a
single Database that is able to serve all those different department's
particular needs.
● With our huge experience on working with various software projects,
we guarantee you a 100% implementation of all your requirements
through our mini ERP solution named as Intrasoft ERP.
● The software will be flexible enough to suit your current as well as the
future needs.

17. Advantages of INTRASOFT-ERP
● Maintains Complete Database of Client, Vendor and
Employee Contact Details
● Provide Timely Reminders for Safety Stock Level /
Purchase Order / GRN / Payment Follow-up
● Allocation for Sales Lead and According to the client
priority Sales Order Dispatch Allocation
● Inventory Management with Barcode (Multi-location)
● Bulk SMS Messaging / Mass Emailing Facility (if required)
● Cost Center Report
● Different Price List for Difference Location as well as Sales
Team Wise
● Export All Data in PDF format / excel format
● Good Inspection every time while GRN
● Create Task / Reminder of yourself or for other.

18. V] Intrasoft-CRM (CRM Solutions)
V a] User Rights Module
● Multiple Location facility
● Multiple Person Reporting facility
● Different User ID for Different Location
● User can have Different Permission level for each module
● Page wise right – edit / delete / viewing facility.

19. V b] Customer Management (CRM)
● Enquiry management for Cold calling, Actual enquiry or Tender
● Facility to attach images, specifications and technical drawings for clear
understanding
● Assign, qualify and convert leads
● Maintain multiple item categories and groups and multiple units of items for
easy allocation, grouping and differentiation of materials
● Schedule calls and meetings with prospects.
● Maintains Customer details with all contact information.
● Mass emails to Customers (according to the product wise or industry wise)
● Sales order management
● Sets Customer status as Active/Inactive
● Sales Order Link with Complaint Management and Account
● Incentive Module – Pcs wise / Value Wise
● Payment Followup Schedule / Reminder
● Direct Sales Order or 3 Level of Approval for Sales Order creation
● Petty Cash/ Expenditure link with Sales Task filling form

20. V c] Reports
● Inquiry register
● Open Inquiries (By Salesman, Customer, Category, Product category, Product,
Sale stage)
● Action to be taken (By Customer, Action to be taken, Date, Salesman)
● Action taken (By Customer, Action taken, Date, Salesman)
● Lost inquiry analysis
● Orders received
● Performa Invoice
● Delivery Challan
● Running Invoice
● Final Invoice
● Incentive Report Piece wise/ Valve wise, also depending upon payment
received

21. V] Intrasoft & CRM Integration
● CRM software, or Customer Relationship Management (CRM) software is an
industry term for software solutions that help enterprise businesses manage
customer relationships in an organized way.
● Customer Relationship Management Solution consists of the processes a company
uses to track and organize its contacts with its current and prospective customers. CRM
software is used to support these processes; information about customers and customer
interactions can be entered, stored and accessed by employees in different company
departments. Typical CRM goals are to improve services provided to customers, and to
use customer contact information for targeted marketing.
CRM is a comprehensive way to manage the relationship with your customers for long-
lasting and mutual benefit. Modern CRM systems enable you to capture information
surrounding customer interactions and integrate it with every customer-related function
and data point.
CRM can mean increased customer loyalty and profitability. On the plus side, customers
with successful CRM systems report higher profits; lower costs to attract and retain
customers; greater customer loyalty; and smoother, more streamlined workflows.

22. What is Intrasoft current
strategy
● Created a large distribution
network wherein they are
offering customers a better
shopping experience including a
better price point by leveraging
technology, efficient supply
chain and deep relationships
with suppliers.
● Technology allows to offer a
larger selection of products
thereby having the ability to
cater to a wider customer base.
This results in a larger volume of
orders, which allows us to
leverage our technology,
efficient supply chain and deep
relationships with suppliers, to
offer a better price point to
customers.

23. Strategies for Better Supply
Chain Management in the
Current Economy
● Customer-Focus is the Key to get Success
In today’s information economy, it is most important to ensure that at every
point of interaction with the customer, a ‘wow’ experience is important. From
the very beginning, keep customers at the heart of what we do are proud to
have won the hearts of millions by providing them a unique online experience.
At the strategic level, a company has to identify the customers for its products
and services. When company management makes strategic decisions on the
products to manufacture, they need to then identify the key customer segments
where company marketing and advertising will be targeted.

24. ● Leveraging the Power of ‘e’:
We believe the internet’s potential to create economic opportunities has just
begun and the scope is limitless. It is not always about one great innovation but
about little innovations every day, week and month in an attempt to make something
a little better. And that is what we are recommending to do every day.
● Technology as an Enabler
As internet company they have to capitalized on its technological resources
and expertise to enable business growth benefitting stakeholders at all levels.
Technology has allowed to automate and improve all business functions giving
a major competitive edge over others in our field.
They also can enhance there capability by introducing
1) Artificial intelligence
2) Internet on Things

25. ● Artifical intelligence
Key Requirements for AI in Supply Chain Management:
1) Access to Real-Time Data: AI systems must eliminate the stale
data problem.
2) Access to Community (Multi-Party) Data :- community data is
the norm in over 99 percent of all supply chains.
3) Support for Network-Wide Objective Functions:- AI engine
must be consumer service level at lowest possible cost.
4) Decision Process Must Be Incremental and Consider the
Cost of Change:- Re-planning and changing execution plans
across a networked community in real time.
5) Decision Process Must Be Continuous, Self-Learning and Self-
Monitoring:- Ai helps in measure the effectiveness “analytics,”
then apply what it has learned.

26. ● Iot and supply chain management
Iot and “sensing”:-
IoT currently provides such demand sensing for things like printer ink, engine parts and
network capacity. strategists should begin asking for and analyzing new sources of IoT data
from the channel or in end use. Eg: Samsung, Tesla, Apple, Controls and many more do this
now.
IoT and “responding”:- Digital supply chain means shipping product as bits means using
sensors, actuators and software-controlled production equipment to get away from mass
manufacturing and the slow, expensive changeovers. eg; uber
Iot and “Decide”:- Value judgments are is still human being job

27. ● Need to Work on Strengths:
Must spend energies to ensure strengths are optimally utilised and try
improve systems and processes bit by bit, day by day. As a corporate,
need to realized that the following are the biggest strengths :
Sustainability
While understanding that business stability is important, have to kept
focus on long-term vision and ways to achieve it.
Scalability
Industry’s dynamic nature has prepared to build models & platforms
that are scalable and can handle big numbers.

28. THANK YOU!