Ensure The Success of VMware Horizon View Deployments

Ensure the Success of
Your VMware Horizon View VDI Deployments

© eG Innovations, Inc | www.eginnovations.com
Moderator
Christine Ackley
Director of Marketing Operations
eG Innovations
Christine.Ackley@eginnovations.com

eG Innovations
• Leading provider of IT performance
monitoring, diagnosis and reporting
software
• Specialists in Virtual Desktop and
Application performance monitoring and
management
• Have been a VMware technology partner
since 2007
• Our solutions are used in some of the
largest VDI deployments in the world

Today’s Presenter
Srinivas Ramanathan
CEO
eG Innovations, Inc.
srinivas@eginnovations.com

Logistics
 Please submit your questions at any time during the
webinar using the questions panel on the
GoToWebinar client.
 This webinar is being recorded. You will receive a
link to the recording in a few days.
 A copy of this presentation is posted on Slideshare:
http://www.slideshare.net/eginnovations/

Agenda
 VDI Monitoring & Management Challenges
 5 Best Practices for VDI Performance
Monitoring
 Live Demonstration of eG Enterprise
 Q&A

VDI: Simple Usage Model
User
User
Perspective
“I start my device,
log on, and
expect the same
experience I had
with my physical
desktop
environment.”

 User expectation is high:
VDI performance same as physical desktop
 The impact of failures is high:
 Single failure can bring down
hundreds of virtual desktops –
but where is the problem?
 Scaling of the rollout affects ROI:
 Right sizing the VDI infrastructure is
critical for ensuring VDI success
 Performance of the service as rollout happens
is often a barrier to the success of VDI initiatives
Performance Critical for VDI Success

Where is the Root-Cause?
User Network View Security Server
View Connection Server
Active
Directory
SQL database
Profile
Server
vSphere Server SAN Switch
SAN Storage
Enterprise
Apps
Is it the Network? Client? vSphere? Profile server? Virtual Desktop?
vCenter? Connection Server? SAN? SQL?

VMware Horizon Administrator
Problem Diagnosis is Manual & Slow
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network

Virtual Server Management Solutions
Don’t Cut it For VDI
Virtual Server Management Solutions
 Monitor the Virtualization platform only – not the connection
brokers, storage, network, profile servers, terminal servers, …
 Track VMs and not users:
 No way to map a user to a VM
 Workload of VM dependent on who is logged in
 Monitor a desktop from the outside (black box):
 No understanding of what is happening inside the desktop
 What applications are running?
 Is high CPU usage because of load or a faulting application?
Virtual Desktop Management = Virtual Server Management

eG Enterprise – Performance Assurance for VDI
360-degree visibility
 Every layer, every VDI tier
 Rapid time to value
 Identify and fix problems
before your users notice
 Smooth VDI deployment
 Lower VDI total cost of ownership
 Reduce downtime
 Ensure user satisfaction
 Optimize resource usage
 Scale future VDI rollouts efficiently


Monitor
VDI Service,
not Silos

Deep
Visibility
into
Sessions
5 Best Practices For VDI Performance
Management

Right-Size
for Great
ROI

Monitor
Users,
Not Just
VMs

Preemptive
Detection
& Alerting

Monitor the VDI Service End-to-End
Know when
user access is
slowing

Get 360o Visibility
Know which tiers
are working and
which are not.

Monitor Every Layer, Every Tier
There is an alert indicating
an issue within the virtual
desktop.
The hypervisor looks fine.

Monitor Users, Not VMs
Alan’s virtual desktop
has a problem!

Deep Dive into User Desktops
Oops – there is 22%
retransmission from
the virtual desktop

eG Enterprise: VDI Service Manager
Identify & resolve
problems preemptively,
before users call!
Network? Database?
Application?
vSphere?
Connection Server?Profile Server?

Monitor
VDI Service,
not Silos
The Service Manager is a General Practitioner for your VDI.
eG Enterprise ManagerVDI Service Owner


Monitor
VDI Service,
not Silos

Deep
Visibility
into
Sessions
5 Best Practices For VDI Management

Right-Size
for Great
ROI

Monitor
Users,
Not Just
VMs

Preemptive
Detection
& Alerting

Understand VDI Usage
 Who is accessing VDI?

Right-Size
for Great
ROI

Understand VDI Usage
 Who are the top users (CPU, memory, …)

Right-Size
for Great
ROI

Get More Out of Your Investment
• Distribution of user sessions by server

Right-Size
for Great
ROI
A few of the servers
are handling most of
the sessions

Know How to Invest Wisely 
Right-Size
for Great
ROI
• Find your VDI bottlenecks

Preemptive Detection & Alerting
Broad Coverage Deep Insights
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Profile sizes
Virtual
Physical
Cloud
Storage Application
Network
Database
Virtualization
It is important to have the right metrics
Look for domain expertise in VDI, collect the right metrics.
Otherwise, it will be a case of “Garbage in, Garbage out”!

Preemptive
Detection
& Alerting

Auto-Baseline Key Metrics
Preemptive detection & alerting lets administrators
see and fix problems before users notice
• Auto-compute time-of-day baselines
• Alert administrators when metrics violate baselines

Preemptive
Detection
& Alerting

• Workload of the VM is user-dependent
• When a user complains, you need to know
which physical server and VM they are on
• Need to know who the top users are for
capacity planning
• User information required for billing, capacity
planning
Poor user experience impacts VDI success.
So focus on monitoring users, not just VMs!
Monitor Users, Not Just VMs

Monitor
Users, not
just VMs

Know which ESX/XenServer
he/she is logged on to

Monitor
Users, not
just VMs
When a user calls,
search for the user

See all the other users
logged on to the same
ESX/Xen host.
See performance issues at the user level so you can fix
and right-size your VDI environment for user satisfaction.

Monitor
Users, not
just VMs

Deep Visibility Into Sessions
• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM issues
• Does NOT show why a VM is consuming resources
ResourcesofthePhysicalMachine
0
100%
VM1 15%
VM2 25%
VM3 20%
VM4
32%
0
100%
ResourcesofthePhysicalMachine
VM1 15%60% 10%
VM2 25%
10
%
45
%
5
%
30%
VM3 20%25% 60%
VM4 32%
12%
20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to
a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues,
misbehaving applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates fix

Deep
Visibility
into
Sessions

CPU usage inside a
virtual desktop is high

Deep
Visibility
into
Sessions

The top CPU process is
Windows Media Player.
The user is watching a
movie 

Deep
Visibility
into
Sessions
Accelerate problem resolution
by understanding why a VM is consuming resources.


Monitor
VDI
Service, not
Silos

Deep
Visibility
into
Sessions
5 Best Practices For VDI Management

Right-Size
for Great
ROI

Monitor
Users,
Not Just
VMs

Preemptive
Detection
& Alerting

The eG Universal Monitor
•A single agent license for Microsoft, Linux,
Sun Solaris, HPUX,IBM AIX, VMware, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs
•A single agent for monitoring any
application
•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

VDI Performance Assurance Benefits
Accelerate adoption rates
Enhance service uptime
Achieve great ROI
Deliver a great user experience

Next Steps
Free Demo
www.eginnovations.com/demo
Contact Us
Email: info@eginnovations.com
Phone: 866-526-6700 extn 1

Ensure The Success of VMware Horizon View Deployments

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