How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges
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Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted. Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can: • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts • Troubleshoot and resolve Citrix logon slowness issues quickly • Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc. • Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else? • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive
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How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Challenges
- 1. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 © eG Innovations, Inc | www.eginnovations.com 5 Common Citrix XenApp and XenDesktop Performance Challenges How to Identify and Address them to Deliver End User Satisfaction
- 2. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 © eG Innovations, Inc | www.eginnovations.com Moderator Christine Ackley Director of Marketing Operations eG Innovations Christine.Ackley@eginnovations.com
- 3. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 © eG Innovations, Inc | www.eginnovations.com Logistics Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. This webinar is being recorded. You will receive a link to the recording in a few days. A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/
- 4. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 4 © eG Innovations, Inc | www.eginnovations.com Agenda Citrix Performance Management Today Top 5 Citrix Performance Challenges 1. User experience issues – can the helpdesk help without escalation? 2. Citrix logon is slow – why? 3. Citrix is slow – It is Citrix’s problem – really? 4. My browser is slow – Citrix is not working ? 5. Can we find issues before users do? Summary Q & A
- 5. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 5 © eG Innovations, Inc | www.eginnovations.com Today’s Presenter Bala Vaidhinathan CTO eG Innovations bala@eginnovations.com
- 6. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 6 © eG Innovations, Inc | www.eginnovations.com
- 7. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 7 © eG Innovations, Inc | www.eginnovations.com
- 8. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 8 © eG Innovations, Inc | www.eginnovations.com
- 9. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 9 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 10. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 0 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 11. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 1 © eG Innovations, Inc | www.eginnovations.com How Citrix Helpdesks Work Today I HAVE CITRIX ISSUES OF COURSE I CAN HELP… EXPERTS Citrix VMware Storage Network
- 12. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 2 © eG Innovations, Inc | www.eginnovations.com What Citrix Admins Say About Helpdesks
- 13. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 3 © eG Innovations, Inc | www.eginnovations.com Helping the Helpdesk! I HAVE CITRIX ISSUES OF COURSE I CAN HELP… Call the right expert Network EXPERT
- 14. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 4 © eG Innovations, Inc | www.eginnovations.com Avoiding Helpdesk Calls I HAVE CITRIX ISSUES THE PROBLEM IS IN YOUR NETWORK. PLEASE CONTACT YOUR NETWORK PROVIDER TO RESOLVE THE ISSUE.
- 15. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 5 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 16. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 6 © eG Innovations, Inc | www.eginnovations.com The Top Citrix Performance Challenges
- 17. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 7 © eG Innovations, Inc | www.eginnovations.com Multiple Devices, Multiple Logins The problem is exaggerated.
- 18. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 8 © eG Innovations, Inc | www.eginnovations.com The Citrix Logon Process is Complex!
- 19. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 1 9 © eG Innovations, Inc | www.eginnovations.com
- 20. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 0 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 21. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 1 © eG Innovations, Inc | www.eginnovations.com Citrix Access is Slow
- 22. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 2 © eG Innovations, Inc | www.eginnovations.com
- 23. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 3 © eG Innovations, Inc | www.eginnovations.com Silo-based Views No Longer Sufficient
- 24. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 4 © eG Innovations, Inc | www.eginnovations.com Citrix Admins Deal with Too Many Tools!
- 25. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 5 © eG Innovations, Inc | www.eginnovations.com Profile Management Sharefile Control Device Manager Citrix Performance Management
- 26. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 6 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 27. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 7 © eG Innovations, Inc | www.eginnovations.com Web Browser Apps are Common in Citrix Deployments
- 28. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 8 © eG Innovations, Inc | www.eginnovations.com WHERE IS THE ISSUE? Citrix? Web site? Browser? Networks? Why are Web Apps Slow?
- 29. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 2 9 © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Citrix logon is slow Browser application is slow via Citrix Citrix access is slow
- 30. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 0 © eG Innovations, Inc | www.eginnovations.com 68%Citrix Admins want to be proactive Citrix Admins Wish They were Proactive
- 31. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 1 © eG Innovations, Inc | www.eginnovations.com Auto-Baselining of Metrics Most operators have too much data. They need “information.” Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE
- 32. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 2 © eG Innovations, Inc | www.eginnovations.com
- 33. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 3 © eG Innovations, Inc | www.eginnovations.com
- 34. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 4 © eG Innovations, Inc | www.eginnovations.com &
- 35. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 5 © eG Innovations, Inc | www.eginnovations.com Resources Free Trial http://www.eginnovations.com/freetrial Contact Us info@eginnovations.com Call Us +1 (866) 526 6700
- 36. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 6 © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Worldwide Locations USA, UK, Netherlands, Singapore, Hong Kong, India Customers Over 1000 customers Certifications Awards & Recognition
- 37. 6/3/20 15 Oracle Confidential – Internal/Restricted/Highly Restricted 3 7 © eG Innovations, Inc | www.eginnovations.com
Editor's Notes
- H: To better understand how complicated diagnosis and troubleshooting is, we asked our survey takers how often the helpdesk resolves user complaints without involving Citrix experts. 78% of respondents indicate that less than half of the time, the helpdesk is able to resolve user complaints without involving the Citrix expert team. Doug, what do you typically see? D: I can confirm that most Citrix related support tickets are escalated to Citrix experts. The more user complaints the helpdesk can resolve without involving Citrix experts, the faster the problem resolution and the lower operations costs (experts can perform more productive tasks than fire-fighting). However, this is not happening today. S: To add to what Doug mentioned, more often than not, the helpdesk does not play an active role in performance troubleshooting. They often have no visibility into the performance of the different tiers. The performance tools are often in the hands of the specialists – the experts. The result is that the helpdesk often is a pass through – they pass problems to the experts and coordinate bridge calls with the experts of the different domains to get a resolution on what is causing a problem. Based on our experience with some of the largest Citrix deployments in the world, I think there is a significant opportunity for companies to optimize the way that they are doing Citrix performance management today. If you can get the helpdesk to use monitoring tools and do the first level triage quickly and accurately, organizations can reduce the workload on their Citrix experts. Empowering the helpdesk to do more will also help organizations lower their support costs and at the same time fix problems quickly and improve user satisfaction.
- H: Part of the complexity in troubleshooting Citrix environments is driven by the sheer number of silo tools available for monitoring and performance diagnosis. We asked our Citrix professionals how many tools they use to manage their Citrix infrastructure. The answer to this question explains why Citrix admins have to spend so much time troubleshooting issues. 55% of respondents are using two to five management tools to manage Citrix performance. 25% of respondents are even using six to ten tools. Doug, do you have any comments? D: I would say larger the organization, more the number of domain experts and each of them has their own tools. Many organizations are still using administration tools supplied by the vendors for each tier. So even if you had the same expert managing the entire environment, there is still one tool for Citrix XenApp, another for , another for the storage tier, yet another for the network. S: The use of multiple tools by itself is not a problem – the problem is the amount of time needed to review the metrics from each tool and manually correlate and analyze what the tools are telling you to determine what action to take. This is a very slow, manual process and also one that needs the experts to be involved.