Citrix XenMobile and ShareFile Performance - 5 Steps for a Better BYOD Experience

5 Steps to a Better BYOD
Experience
XenMobile & Sharefile
Monitoring and Analytics
Presenter
Bala Vaidhinathan | CTO | eG Innovations

Today’s Presenter
© eG Innovations, Inc | www.eginnovations.com
Bala Vaidhinathan
CTO
eG Innovations
bala@eginnovations.com

BYOD Evolution
Online mobile office
Laptops
Wired, wireless, and
VPN
Anywhere wired and
wireless access to the
enterprise’s intranet;
collaborative office
Phase
Terminal
Communication
mode
Feature
Yesterday
BYOD personalized
mobile office
BYOD devices (including
smart devices and
laptops)
Secure and unified
access (wired, wireless,
and VPN)
Anywhere wired and
wireless access to the
enterprise’s intranet;
blurred boundaries
between work and life
Today
BYOD future-ready
Perfect combination of
mobile clouds and
mobile devices
Secure, high-bandwidth
and unified access with
QoS assurance
Ubiquitous Office
Tomorrow

BYOD - The User Perspective
100%
• Easy
• Reliable
• Accessible
• Secure

BYOD - The Administrator Perspective
Any BYOD Device Network and Security
Smartphones
Tablets
Mac Laptops
PC Laptops
Public Cloud Secured and Managed by XenMobile
SaaS and Web Apps Data
Private Cloud Secured and Managed by XenMobile
Mobile Apps Web Apps
XenApp Virtual Apps
XenApp Virtual Desktops Data
Public
Network
MDX
Enterprise App Store
Private
Network
HDX

5 Steps for Better BYOD Experience
1. BYOD as a Service

Managing the BYOD Experience
Any BYOD Device Network and Security
Smartphones
Tablets
Mac Laptops
PC Laptops
Public Cloud Secured and Managed by XenMobile
SaaS and Web Apps Data
Private Cloud Secured and Managed by XenMobile
Mobile Apps Web Apps
XenApp Virtual Apps
XenApp Virtual Desktops Data
Public
Network
MDX
Enterprise App Store
Private
Network
HDX
What is the root cause of the service problem?
Network? MDM? ShareFile? XenApp? Virtualization? Storage?

What Follows …
XenMobile AppController XenMobile Device Manager
Citrix Director / EdgeSight
Citrix ShareFile
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage

BYOD As a Service – Every Layer, Every Tier
Profile
Management
Sharefile
Control
Device
Manager
BYOD
Performance
Management

BYOD Managed As a Service
A Live Solution Tour

Monitor the BYOD Service
Monitoring a Citrix BYOD
service

BYOD Service Topology
Service topology showing the
tiers involved and
dependencies between them

Troubleshooting a Slowdown
There seems to be an
issue with the local
Storage Zone for
ShareFile.

The storage zone is slow
because it is hosted on a
VMware server that has
a bottleneck

The critical issue is in
one of the VMs.
One of the datastores of
the ESX server is seeing a
major issue.
I/O write latency is very
high.

Disk Activity on the
CRM-Oracle 11G VM is
showing a critical issue.
This disk is 99.5% busy!

An Oracle database instance
on this VM is causing so
many IOPS that it is slowing
the Vmware server and in
turn the ShareFile service.

The root-cause
The effects

2. Track and Nurture Success

Reporting on Adoption
eG reporting on the managed
devices over a period of time

Applications popularity
Prodesk application is being
launched frequently more than
any other application

Real-time, Customizable Dashboards

3. Total Visibility – Eliminate Bottlenecks

Total Visibility – Every Layer, Every Tier
It is iLmoopk foorr dtoamnatint eoxp heratisvee in tBhYOeD ,r ciogllhectt tmhe eritghrti cmsetrics.
Otherwise, it will be a case of “Garbage in, Garbage out”!
Broad Coverage Deep Insights
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Logon time breakup
Virtual
Physical
Cloud
Storage Application
Network
Database
Virtualization

Monitoring Citrix XenMobile & ShareFile
HTTP/HTTPS
eG Manager eG Monitor
(MDM)
ShareFile
Citrix
AppController
WMI
Storage
Zone
Web Services
HTTP/S
NITRO API

The eG Universal Monitor
eG Manager HTTP/HTTPS eG Agent
Web, Email,
DNS, FTP
Network
Devices
App Servers
Web Servers
Applications
SAP R/3
Custom
Applications
Sybase,
DB2

Use Case – Bottleneck Analysis
Analyze which tier is the
bottleneck

Case of Disk I/O Bottleneck
Clicking the Magnifying glass
reveals the Root Cause which
turned out to be a rogue
process consuming Disk I/O

Get More Out of Your Investment
• Track Efficient user load sessions distribution can on ensure each that server
this infrastructure
supports a much higher number of users.
A few of the servers
are handling most of
the sessions

Forecast the Future
Memory bottleneck
preventing addition of
more Desktops

Forecast the Future
Predicted FUTURE
performance based on
the past

4. Policy Compliance

Are Users Complying to the Policies of
your BYOD Service?

Tracking Policy Violations : Alerting on Device Conditions
eG alerting on the non compliant
devices, inactive/ unmanaged devices.
Tim Martin
Magellen
Detailed diagnosis reveals the devices
thPata asrsec noodt pea spsocoldicey c oism speliatnutp in
Xenmobile as indicated here

Tracking BYOD Policies
Devices by Platform
eG monitoring the devices with
blacklisted, non suggested and
missing required applications

XenMobile Reporting
eG reporting on non compliant devices/
unmanaged devices/ jail broken devices

4. Policy Compliance
5. Help your Help Desk

Auto-Baseline Key Metrics
• Auto-Preemptive compute detection time-of-& day alerting baselines
lets administrators
• Alert administrators see and fix problems when before metrics users violate notice
baselines

A Preemptive Alerting Example
 A Real-World Scenario:
 The domain server goes down, pulling down
the BYOD service. Why?
 eG’s alarm history provides a clue …
The domain
server has failed
and rebooted.
5 hours earlier, eG has
alerted about an issue!

A Preemptive Alerting Example
 eG’s In-N-Out monitoring of the VM on which
AD is running provides further insights
The Client/Server Run-Time Subsystem (csrss) is
a critical Windows process responsible for
console handling and GUI shutdown.
The csrss process in the
VM is leaking OS handles!

User Session Drilldown
Typical User call into HelpDesk

User Experience Dashboard

&

Next Steps
More details
http://www.eginnovations.com/freetrial
 Send an Email
info@eginnovations.com
 Call Us +1 (866) 526 6700

Citrix XenMobile and ShareFile Performance - 5 Steps for a Better BYOD Experience

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Citrix XenMobile and ShareFile Performance - 5 Steps for a Better BYOD Experience

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