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4 Best Practices for Delivering Exceptional VDI User Experience

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Ensuring exceptional user experience is critical in all VDI deployments. Even a minor problem in the infrastructure can degrade the user experience and affect business productivity. When slowness is detected, it is always a challenge for VDI admins to resolve problems quickly.

Learn some best practices to build a robust performance and user experience management strategy for your VMware Horizon environment:
• Track all aspects of VDI user experience - from user logon to application launch and session latency
• Monitor the performance of every VDI session (PCoIP, Blast, RDP)
• Auto-baseline the infrastructure for proactive problem management
• Monitor VDI as a service, not as individual silos
• Plan for capacity and right-size the VDI environment for maximum ROI

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4 Best Practices for Delivering Exceptional VDI User Experience

  1. 1. © eG Innovations, Inc | www.eginnovations.com 4 Best Practices for Delivering Exceptional User Experience in VMware Horizon VDI Environments
  2. 2. © eG Innovations, Inc | www.eginnovations.com Webinar Logistics • Presenter: Bala Vaidhinathan – CTO, eG Innovations • Questions are welcome through the course of the webinar – Use the questions panel on the GoToWebinar chat client to type in your queries • This webinar is being recorded – You will receive a link to the recording in a few days
  3. 3. © eG Innovations, Inc | www.eginnovations.com VDI Adoption is Growing Globally Global VDI market is expected to have a CAGR of 27% between 2016 and 2023 The global VDI market is expected to reach $10.15 billion by 2023 VMware: A Market Leader
  4. 4. © eG Innovations, Inc | www.eginnovations.com Agenda  Introduction to eG Innovations  The need for VDI User Experience monitoring  VDI monitoring best practices  Key takeaways  Q&A
  5. 5. © eG Innovations, Inc | www.eginnovations.com About eG Innovations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage Worldwide Locations Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001 eG Innovations is a provider of enterprise-class IT performance management software that delivers end-to-end monitoring, diagnosis, reporting, and analytics across physical, virtual, cloud, and hybrid IT environments www.eginnovations.com
  6. 6. © eG Innovations, Inc | www.eginnovations.com FINANCE GOVERNMENT MANUFACTURING HEALTHCARE Customer Success
  7. 7. © eG Innovations, Inc | www.eginnovations.com INSURANCE UTILITIES SERVICE PROVIDERS LEGAL Customer Success (contd.)
  8. 8. © eG Innovations, Inc | www.eginnovations.com Awards & Recognition
  9. 9. © eG Innovations, Inc | www.eginnovations.com eG Innovations and VDI • VMware technology partner since 2007 • VMware Ready certified technology • Winner of ‘Best of VMworld 2008’ • Experience working with some of the largest virtual desktop deployments in the world • Supports virtual desktops on any virtualization technology – VMware vSphere, Nutanix, Hyper-V, XenServer, etc.
  10. 10. © eG Innovations, Inc | www.eginnovations.com The Need for VDI User Experience Monitoring Challenges and Expectations
  11. 11. © eG Innovations, Inc | www.eginnovations.com User Experience is Critical for VDI Success  User experience is at the top of mind for organizations implementing VDI  Users expect from virtual desktops the same or better performance when compared to physical desktops  Demand is high for graphic-intensive applications and GPU cards are becoming common in VDI  VDI admins are being measured by end-user experience metrics and customer satisfaction SLAs
  12. 12. © eG Innovations, Inc | www.eginnovations.com User Experience Monitoring is a Gap Logon is slow Application is slow to launch Session gets disconnected Keystrokes don’t show up on time Multimedia playback is choppy User ExperiencePrinting doesn’t work Focusing on resource monitoring (CPU, memory, disk usage) is not sufficient User-level, session- level, application and desktop-level monitoring is needed
  13. 13. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon User Experience Monitoring
  14. 14. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon Monitoring Synthetic and Real User Experience Measure All Aspects of VDI User Experience 1
  15. 15. © eG Innovations, Inc | www.eginnovations.com Measuring All Aspects of VDI User Experience Application/ Desktop Launch Application Access Connection Server Logon VDI Session Logon • Was application launch successful? • Did it take too much time? • Is the end-user facing any screen refresh latency, disconnects? • Was the logon slow? • If so, why? • Were authentication and enumeration successful? • AD authentication • Application enumeration • Profile loading • GPO processing • Session establishment • Application start-up • Ready for interaction • Screen/keystroke latency • Bandwidth (audio, video, printer, drive) • Session resources (CPU, GPU, memory, disk) Diagnose Problems to Ensure Session Reliability
  16. 16. © eG Innovations, Inc | www.eginnovations.com  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Measurements How to Measure VDI User Experience Real User Experience Measurements VDI User Experience Measurement  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  Must use a combination of both approaches
  17. 17. © eG Innovations, Inc | www.eginnovations.com VDI Logon Simulation using eG Enterprise Simulated logon into Horizon Connection Server Desktop enumerated on the Horizon Connection Server Launching a virtual desktop inside a Horizon session
  18. 18. © eG Innovations, Inc | www.eginnovations.com  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Measurements How to Measure VDI User Experience Real User Experience Measurements VDI User Experience Measurement  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  Must use a combination of both approaches
  19. 19. © eG Innovations, Inc | www.eginnovations.com When is a VDI User Happy? Low response time Performing Well High throughputAvailable at all times Available Well-planned infrastructure & service delivery Proactive resolution before services are impacted Reliable Fast mean-time- to-repair (MTTR) Also critical for user satisfaction
  20. 20. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon Monitoring Synthetic and Real User Experience VMware Horizon and Supporting Infrastructure Monitor Every Layer, Every Tier Measure All Aspects of VDI User Experience 1 2
  21. 21. © eG Innovations, Inc | www.eginnovations.com VMware Horizon Architecture 98% user experience problems rely on several parts of the IT infrastructure and are difficult to troubleshoot
  22. 22. © eG Innovations, Inc | www.eginnovations.com VDI Performance Challenges • Troubleshooting is very reactive – Only after the end-user complains of slowness, VDI admins begin to investigate the cause and fix issues • Difficult to identify problems – VDI infrastructure is heterogeneous and distributed; too many tiers and too many interdependencies • Impact of failure is high – A single server-side or network problem can affect hundreds of virtual desktops and end-users
  23. 23. © eG Innovations, Inc | www.eginnovations.com Monitoring Every Layer, Every Tier of VDI: Universal Monitoring Technology
  24. 24. © eG Innovations, Inc | www.eginnovations.com Key Horizon VDI Metrics to be Monitored • Sessions by protocol (Blast Extreme, PCoIP, RDP) • Desktop status (error, ready, available, unknown, idle, etc.) • Launch time for desktops and applications Desktop/Application Pools • User logon (user profile, Group Policy, script loading) • User experience (RTT, frame rate, bandwidth, etc.) • Session performance (memory, disk, network traffic, handles, etc.) Horizon Virtual Desktop Sessions • Status • License usage • Database connectivity • Active Directory access • vCenter connectivity • Events • TCP port issues Connection Brokers • User logins and disconnects • Sessions (connected, idle, down, shadow, init, etc.) • Application processes • RDS resource utilization (disk, memory, CPU, GPU) • RDS redirection Horizon RDS Hosts • Connection Server • vSphere VDI • RDS Hosts • Identity Manager • Security Server • Composer • ThinApp assignment All the Horizon Tiers • Active Directory • Hypervisor • Server Hardware • Storage • Network • Cloud • Operating System Supporting Infrastructure
  25. 25. © eG Innovations, Inc | www.eginnovations.com Auto-Baselining of Every Layer, Every Tier of the Horizon Environment Automatically computed baselines based on time of day, day of month behavior enable proactive detection of problems VMWare Horizon Active Sessions (Number)
  26. 26. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon Monitoring Synthetic and Real User Experience VMware Horizon and Supporting Infrastructure End-to-End Performance Correlation Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Measure All Aspects of VDI User Experience 1 2 3
  27. 27. © eG Innovations, Inc | www.eginnovations.com • Is it on the client side? • Is it the user’s network? • Is there a VMware Horizon server-side problem? • Is it due to the user’s workload? • Is it due to the virtual platform/hypervisor? • Are any of the on-premises infrastructure components (network, AD, storage, etc.) affecting Horizon VDI performance? Why is the Application Slow? Pinpoint the Root Cause
  28. 28. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon Monitoring Synthetic and Real User Experience VMware Horizon and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of VDI User Experience 1 2 3 4
  29. 29. © eG Innovations, Inc | www.eginnovations.com Go Beyond Monitoring & Troubleshooting Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports
  30. 30. © eG Innovations, Inc | www.eginnovations.com A few of the servers are handling most of the sessions Capacity Optimization
  31. 31. © eG Innovations, Inc | www.eginnovations.com Capacity Planning Memory bottleneck preventing addition of more Desktops Identify and resolve bottlenecks and excess capacity and right-size your environment.
  32. 32. © eG Innovations, Inc | www.eginnovations.com Forecast the Future Predicted FUTURE performance based on the past
  33. 33. © eG Innovations, Inc | www.eginnovations.com Best Practices for VMware Horizon Monitoring Synthetic and Real User Experience VMware Horizon and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of VDI User Experience 1 2 3 4
  34. 34. © eG Innovations, Inc | www.eginnovations.com Why Virtual Server Monitoring Tools Aren’t Sufficient for VDI Monitoring? Virtual Server Monitoring Tools VDI Monitoring Tools • Monitor only the hypervisor platform, ESX host and VMs • Monitor the connection broker, VDI sessions, user experience, network, hypervisor, VMs, etc. • Cannot map users to VMs • Can identify and map users to specific VMs • Outside view monitoring of VMs • Cannot monitor user activity inside the VM • Provides inside view of user activity in a VM, in addition to outside view of VM resource usage • Can only identify VM-level issues • Can identify VM-level issues and application-level issues inside a VM
  35. 35. © eG Innovations, Inc | www.eginnovations.com Key Takeaways • Monitoring is not a one-off activity – Needs to happen 24x7x365 • Monitoring is needed for and during every phase of VDI implementation Maintenance Optimization • Using too many monitoring tools makes performance management more challenging – Need centralized and correlated visibility of the entire VDI delivery infrastructure and user experience metrics from a single pane of glass
  36. 36. © eG Innovations, Inc | www.eginnovations.com eG Enterprise: End-to-End VDI Monitoring 100% Web-based Flexible Deployment On-Premises SaaS/Cloud Multi-Tenant Scalable Flexible Monitoring Agentless Agent-based Flexible Licensing Server-based User-basedSupports Custom Branding Mobile app available for Android, iOS, Windows Mobile Access from any browser (HTTP/S)
  37. 37. © eG Innovations, Inc | www.eginnovations.com Dramatically simplify and accelerate application performance management. Deliver peak performance, user satisfaction and ROI. User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Total VDI Performance Management “ ” Customer Benefits
  38. 38. © eG Innovations, Inc | www.eginnovations.com
  39. 39. © eG Innovations, Inc | www.eginnovations.com
  40. 40. © eG Innovations, Inc | www.eginnovations.com Thank You! www.eginnovations.com/freetrial info@eginnovations.com +1 (866) 526 6700

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