A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise
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Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge. View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.
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A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise
- 1. © eG Innovations, Inc | www.eginnovations.com Comprehensive VDI & Citrix Monitoring A Deep Dive with eG Enterprise Trond Eric Haavarstein (Eric) Xenappblog.com Bala Vaidhinathan, CTO eG Innovations
- 2. © eG Innovations, Inc | www.eginnovations.com Moderator Christine Ackley Director of Marketing Operations eG Innovations Christine.Ackley@eginnovations.com
- 3. © eG Innovations, Inc | www.eginnovations.com Logistics Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. This webinar is being recorded. You will receive a link to the recording in a few days. A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/
- 4. © eG Innovations, Inc | www.eginnovations.com Today’s Presenters Bala Vaidhinathan CTO eG Innovations Trond Eirik Haavarstein (Eric) Founder xenappblog.com
- 5. © eG Innovations, Inc | www.eginnovations.com Agenda • Monitoring Challenges with XenApp and VDI • Key Performance Issues with XenApp and VDI – How Can eG Enterprise Help? • Better User Experience and Better ROI with eG Enterprise • Q&A
- 6. © eG Innovations, Inc | www.eginnovations.com Audience Poll What are your top requirements when it comes to Performance Management and Monitoring Tools for Citrix/VDI? (Choose all that apply) Help to address user experience issues Proactively find problems before users complain Interface for help desk to resolve issues quickly End-to-end visibility and root cause diagnosis Billing, baseline, capacity and usage reports
- 7. © eG Innovations, Inc | www.eginnovations.com Performance Monitoring in the Past Focus on Resources MemoryCPU Disk Network Adequate for simple, client-server applications X Not sufficient for complex, modern applications
- 8. © eG Innovations, Inc | www.eginnovations.com Slow-Time vs. Down-Time Down-time : $21,000 Slow-time : $4,100 Average revenue loss due to 1 hour of: A 1 sec delay in response time decreases customer satisfaction by 16% and reduces conversions by 7%. However, slowness occurs 10 times more often than downtime.
- 9. © eG Innovations, Inc | www.eginnovations.com Focus of Performance Monitoring Today Great User Experience
- 10. © eG Innovations, Inc | www.eginnovations.com Infrastructure & Application Evolution Poses Challenges Virtualized Browsers Locations Frameworks Devices Programming Languages Platforms
- 11. © eG Innovations, Inc | www.eginnovations.com
- 12. © eG Innovations, Inc | www.eginnovations.com
- 13. © eG Innovations, Inc | www.eginnovations.com
- 14. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix/VDI Performance Challenges Helpdesks take long to resolve problems Users find problems before we do! Logon is slow Browser application is slow Access is slow
- 15. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix/VDI Performance Challenges Helpdesks take long to resolve problems
- 16. How Citrix Helpdesks Work Today I HAVE CITRIX ISSUES OF COURSE I CAN HELP… EXPERTS Citrix VMware Storage Network
- 17. © eG Innovations, Inc | www.eginnovations.com What Citrix Admins Say About Helpdesks
- 18. Helping the Helpdesk I HAVE CITRIX ISSUES OF COURSE I CAN HELP… Call the right expert Network EXPERT
- 19. Avoiding Helpdesk Calls I HAVE CITRIX ISSUES THE PROBLEM IS IN YOUR NETWORK. PLEASE CONTACT YOUR NETWORK PROVIDER TO RESOLVE THE ISSUE.
- 20. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix/VDI Performance Challenges Logon is slow
- 21. © eG Innovations, Inc | www.eginnovations.com Top Citrix/VDI Performance Challenges
- 22. © eG Innovations, Inc | www.eginnovations.com Multiple Devices, Multiple Logins The problem is exaggerated.
- 23. © eG Innovations, Inc | www.eginnovations.com The Citrix Logon Process is Complex
- 25. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges It is slow
- 26. © eG Innovations, Inc | www.eginnovations.com Access is Slow
- 27. © eG Innovations, Inc | www.eginnovations.com
- 28. Silo-based Views No Longer Sufficient
- 29. © eG Innovations, Inc | www.eginnovations.com Citrix Admins Deal with Too Many Tools!
- 30. © eG Innovations, Inc | www.eginnovations.com Profile Management Sharefile Control Device Manager Citrix Performance Management
- 31. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Browser application is slow
- 32. Web Browser Apps are Common in Citrix Deployments
- 33. WHERE IS THE ISSUE? Citrix? Website? Browser? Networks? Why are Web Apps Slow?
- 34. © eG Innovations, Inc | www.eginnovations.com Top 5 Citrix Performance Challenges Users find problems before we do!
- 35. 68%Citrix Admins want to be proactive Citrix Admins Wish They were Proactive
- 36. © eG Innovations, Inc | www.eginnovations.com Auto-Baselining of Metrics Most operators have too much data. They need “information.” Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE
- 37. © eG Innovations, Inc | www.eginnovations.com What’s New in eG Enterprise v 6.1
- 38. © eG Innovations, Inc | www.eginnovations.com eG Enterprise – Super Console for Monitoring Anything Citrix Completes the vision we laid out a year ago
- 39. © eG Innovations, Inc | www.eginnovations.com Citrix Application Launch Monitoring How long did it take to start the GUI application - until the time when it is responsive? Details of each GUI application launch Available for Citrix XenApp 6.x and 7.x
- 40. © eG Innovations, Inc | www.eginnovations.com GPU Metrics in eG Dashboards
- 41. © eG Innovations, Inc | www.eginnovations.com Reporting Enhancements VM Capacity Planning Reports
- 42. © eG Innovations, Inc | www.eginnovations.com Reporting Enhancements Before Migration After Migration Migration Reports Also useful for comparing KPIs of two servers
- 43. © eG Innovations, Inc | www.eginnovations.com Reporting Enhancements Logon Performance Report
- 44. © eG Innovations, Inc | www.eginnovations.com eG/ServiceNow Integration Example eG Enterprise now discovers that the network itself is not reachable. It downgrades the web server alert and generates a critical network layer alert. Both incidents are shown in ServiceNow The web server issue is downgraded in priority. The network alert is marked as the critical incident.
- 45. © eG Innovations, Inc | www.eginnovations.com
- 46. © eG Innovations, Inc | www.eginnovations.com
- 47. © eG Innovations, Inc | www.eginnovations.com &
- 48. © eG Innovations, Inc | www.eginnovations.com Resources Free Trial http://www.eginnovations.com/freetrial Contact Us info@eginnovations.com Call Us +1 (866) 526 6700
- 49. © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Worldwide Locations USA, UK, Netherlands, Singapore, Hong Kong, India Customers Over 1000 customers Certifications Awards & Recognition
Editor's Notes
- H: To better understand how complicated diagnosis and troubleshooting is, we asked our survey takers how often the helpdesk resolves user complaints without involving Citrix experts. 78% of respondents indicate that less than half of the time, the helpdesk is able to resolve user complaints without involving the Citrix expert team. Doug, what do you typically see? D: I can confirm that most Citrix related support tickets are escalated to Citrix experts. The more user complaints the helpdesk can resolve without involving Citrix experts, the faster the problem resolution and the lower operations costs (experts can perform more productive tasks than fire-fighting). However, this is not happening today. S: To add to what Doug mentioned, more often than not, the helpdesk does not play an active role in performance troubleshooting. They often have no visibility into the performance of the different tiers. The performance tools are often in the hands of the specialists – the experts. The result is that the helpdesk often is a pass through – they pass problems to the experts and coordinate bridge calls with the experts of the different domains to get a resolution on what is causing a problem. Based on our experience with some of the largest Citrix deployments in the world, I think there is a significant opportunity for companies to optimize the way that they are doing Citrix performance management today. If you can get the helpdesk to use monitoring tools and do the first level triage quickly and accurately, organizations can reduce the workload on their Citrix experts. Empowering the helpdesk to do more will also help organizations lower their support costs and at the same time fix problems quickly and improve user satisfaction.
- H: Part of the complexity in troubleshooting Citrix environments is driven by the sheer number of silo tools available for monitoring and performance diagnosis. We asked our Citrix professionals how many tools they use to manage their Citrix infrastructure. The answer to this question explains why Citrix admins have to spend so much time troubleshooting issues. 55% of respondents are using two to five management tools to manage Citrix performance. 25% of respondents are even using six to ten tools. Doug, do you have any comments? D: I would say larger the organization, more the number of domain experts and each of them has their own tools. Many organizations are still using administration tools supplied by the vendors for each tier. So even if you had the same expert managing the entire environment, there is still one tool for Citrix XenApp, another for , another for the storage tier, yet another for the network. S: The use of multiple tools by itself is not a problem – the problem is the amount of time needed to review the metrics from each tool and manually correlate and analyze what the tools are telling you to determine what action to take. This is a very slow, manual process and also one that needs the experts to be involved.
- VMware added vGPU support beginning of this year to vSphere 6. With a
- VMware added vGPU support beginning of this year to vSphere 6. With a
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