How to Extend SCOM to Achieve Single-Pane-of-Glass Monitoring into Your Microsoft Cloud Services

© eG Innovations, Inc | www.eginnovations.com
How to extend SCOM to Achieve
Single Pane of Glass?
Understanding How to Monitor Public and Private Clouds

Webinar Logistics
• Presenter: Bala Vaidhinathan
– CTO, eG Innovations
• Questions are welcome through the course
of the webinar
– Use the questions panel on the GoToWebinar
chat client to type in your queries
• This webinar is being recorded
– You will receive a link to the recording in a few
days

Agenda
• SCOM and its Management Challenges
• eG’s Universal Management – Extending SCOM
• Single Pane of Glass – Going past the Silos
• Demo
• Q&A

Audience Poll
• What are your biggest challenges while using
Microsoft SCOM?
– Not Pro-active
– Multiple Management packs without integration makes it
complicated to troubleshoot
– Lack of visibility into Non-Microsoft Systems
– Slow and Complex Problem diagnosis

Application Health
Infrastructure Health
Clouds Deliver Services
• A services oriented approach is paramount!
Public
Private
Hybrid
Business Transaction Health
Create Order Create Invoice Ship Product
Order
Service
Invoice
Service
Logistics
Service
Digital Business Service
Legacy Data
Center
Private Cloud
Services
Public Cloud
Services
Cloud Deployment
Models

End User View

Network IIS Web on
ESX
Active Directory
SQL
Citrix XenApp on
VMware ESXCitrix ZDC on
VMware ESX
MS Terminal, Citrix
License Server
Profile Server
Enterprise
Apps (Exchange,
SAP, Dynamics, …)
vCenterOracle
Client
The IT Administrator’s View
SAN
Switch
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Citrix?
“My
application is
slow!”

 Great User Experience
 Pro-active issue resolution
 End to End Visibility
 Single unified View with Correlation
What Matters in a IT Service?

SCOM and Monitoring

Management Packs for SCOM
• SCOM is good for monitoring Microsoft applications, but DOES
NOT provide deep visibility into non-Microsoft servers/
applications (Citrix, SAP, VMware, Oracle, custom apps, etc.)
• Organizations use Management Packs (MP) from third-party
monitoring tools to extend SCOM’s monitoring functionality to
non-Microsoft servers / applications.
Microsoft Apps Citrix SAP VMware
Operations Manager
Citrix MP SAP MP VMware MP

Challenges When Using Multiple MPs
Non-Microsoft
Platforms
SAP Systems
Virtual
Platforms
Citrix
Java App
Servers
SCOM
Management Server
Operations
Console
Active
Directory
SharePoint SQL Server
Windows
Hyper-V
Exchange
Server
Microsoft Platforms
SAP Connector
(Vendor A)
WebSphere
Management Pack
(Vendor B)
Citrix Management
Pack (Vendor X)
VMware
Management Pack
(Vendor Y)
Siebel Management
Pack (Vendor Z)
JBoss Management
Pack (Vendor C)
Remote Data
Collection
Agentless
via Vendor’s
Agent
via Vendor’s
Agent
Agentless
Microsoft
Management Packs
Agentless
× Multi-pack approach
adds cost & complexity
× Fragmented view of
environment
× Slow & manual diagnosis
CHALLENGES

How the eG Universal Management
Pack for SCOM Can Help

Challenges When Using Multiple MPs
• MPs from different vendors are not integrated
• Multiple MPs add cost & complexity
– Licensing of each MP is different
– No consistency across MPs
• Many alerts, but very little actionable information due to
lack of correlation and root cause diagnosis
• Leads to long problem isolation & diagnosis cycles,
resulting in poor user experience and increase in IT
operation cost

eG Universal Management Pack for SCOM
• eG Enterprise provides a Universal Management Pack for
SCOM that can be used to monitor any application:
– Packaged enterprise applications and custom applications
– Microsoft and non-Microsoft servers / applications
– Virtualized and SaaS applications
– Server hardware, network devices, storage systems
Microsoft Apps
Operations Manager
Citrix SAP VMware
eG Universal Management Pack

Multi-Vendor Monitoring from One MP
IT Infrastructure Monitored by eG Enterprise Universal Management Pack
Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web
Application Servers .NET. WebLogic, WebSphere, Jboss, Tomcat, ColdFusion, JRun, Orion, Tomcat, Oracle
AS, SAP NetWeaver
Enterprise Applications Microsoft Dynamics, Microsoft SharePoint, SAP R/3, Siebel, Peoplesoft, Oracle Forms, SAP
Business Objects
Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL,
Informix
Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp
Network Devices Cisco routers, switches, hubs, wireless devices, load balancers
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS
Print server , MS Proxy server, MS File server, TMG
Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server
Operating Systems Microsoft Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS
Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Nutanix Acropolis, Red Hat
Enterprise, AIX LPARs, Solaris Zones/LDOMs
VDI Connection Brokers Citrix XenDesktop, VMware Horizon, Leostream broker
Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO

eG Universal Management Pack Architecture
eG Enterprise
Manager
eG Agent
Non-Microsoft Applications
SCOM Operations Console
Monitoring data sent to
SCOM Management Server
Monitoring
data from
eG sent to
SCOM
Agent
(Includes Monitoring Data from eG)
SCOM
Management
Server
Microsoft Applications
SCOM
Agent
SCOM
Agent
SCOM
Agent
SCOM
Agent
eG monitoring data from
SCOM Agent sent to SCOM
Management Server
eG Universal MP provides end-to-end
monitoring support for the entire IT
infrastructure:
• Without using multiple management packs
• Without having to deploy and navigate a
variety of monitoring solutions/consoles
SCOM Agent
(Dedicated for eG)
eG Universal
Management
Pack
Connector
SDK

How eG Universal MP for SCOM Works
• An eG SCOM Connector, installed on a dedicated VM, bridges
the communication between eG and Microsoft SCOM
– Infrastructure managed by eG is automatically registered in SCOM
– MPs indicating metrics, tests, layers are automatically created in SCOM
for each component type
– State information for each component, layer, metric is reported in SCOM
– Dashboards published in eG are automatically available in SCOM
– Alert conditions detected by eG are displayed in the SCOM console
– Contextual one-click drill down from SCOM into the eG console
• SCOM agent must be installed on the eG Connector system
– SCOM agents are not required on systems managed by eG Enterprise

See the eG Universal
Management Pack in Action…

Generate Reports in SCOM

The eG Enterprise Universal Monitor
• Single monitor license for Windows,
Linux, Solaris, HP-UX, AIX, VMware
• Single price, regardless of OS or server
configuration (2, 4, 8, 16 CPUs )
• Auto-upgradable
• A single monitor for monitoring any application
• Agentless monitoring option
• 100% web-based – HTTP/S
UNIQUE BENEFITS

Unified Cloud Monitoring
Public
Private
Hybrid
Application Health
Infrastructure Health
Business Transaction Health
Create Order Create Invoice Ship Product
Order
Service
Invoice
Service
Logistics
Service
Digital Business Service
Legacy Data
Center
Private Cloud
Services
Public Cloud
Services
Real User Monitoring | Synthetic Monitoring
Business Transaction Tracing
Topology Discovery | Code-Level Correlation
Pre-Emptive Alerting | Automated Diagnostics
Capacity Planning | Right-Sizing

Benefits of eG Universal MP for SCOM
 Leverage existing investments in SCOM, and easily
extend monitoring capabilities for any application
 Eliminate the cost and complexity of deployment and
management of multiple MPs from different vendors
 Monitor Microsoft and non-Microsoft applications
together using a single MP—affordable and easy to
manage
 Streamline IT operations and achieve faster problem
diagnosis and resolution

Automated Infrastructure Topology Views
• For infrastructure components monitored by eG
Enterprise, eG Universal Management Pack automatically
creates topology views in SCOM.
• These topology views are available in SCOM-supported
format: folder-based, hierarchical, and easy drill down.
• Monitor the health of each component as healthy ,
critical , or warning state.
• Clicking on the icon on each component lets you drill
down further and view subcomponents within the same
topology diagram.

Management Topology View In SCOM
End-to-end topology view of all eG
Enterprise managed components in
the SCOM console
Right-click on a component to diagnose
with SCOM Health Explorer, or open eG
Enterprise web console

Component Topology
• For component specific topologies such as Citrix,
VMware, EMC, etc., administrators can
– Click on respective folders and select ‘Component
Topology’
– And, easily drill down into any component for deeper
performance analysis

VMware ESX Component Topology in SCOM
End-to-end topology view of all
VMware vSphere ESX servers
monitored by eG Enterprise

View eG ‘My Dashboards’ in SCOM Console

Segregation of Alerts as ‘Active’ & ‘Closed’
eG Active Alerts
eG Closed Alerts
Once an eG Alert is closed, it will automatically be
displayed in the ‘Closed Alerts’ section.

Infrastructure Coverage – eG Universal MP
Other Non-Microsoft ApplicationsCitrix Applications
eG Universal MP
on SCOM Agent
SCOM Management Server
eG Manager
eG Agent
Raw metrics turned into
actionable insights for faster and
accurate problem detection
o Auto-Correlation
o Root Cause Analysis
o Auto-Baselining
o Detailed Diagnosis
o Built-in Analytics
o Capacity Planning
eG Enterprise correlates
performance metrics across
Citrix and non-Citrix tiers

Correlation and Root Cause Diagnosis
No correlation and root cause
diagnosis
No dependency mapping
between tiers
No support for non-Citrix tiers
Auto-discover application to
application dependencies
Visualize application
relationships with physical,
virtual, cloud infrastructures
View dependencies between
layers: applications, OS, server,
network, etc.
Citrix/Comtrade SCOM
Management Bundle
eG Enterprise
Automatic
Root Cause Diagnosis

ROI from eG Enterprise & SCOM Integration
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce Infrastructure
Cost & Avoid Cost
Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

+1 (866) 526 6700 www.eginnovations.cominfo@eginnovations.com
Thank You

How to Extend SCOM to Achieve Single-Pane-of-Glass Monitoring into Your Microsoft Cloud Services

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