The document discusses the EG Express Cloud for Citrix, a cloud-hosted monitoring service designed for Citrix environments, focusing on performance management and user experience across hybrid and multi-cloud deployments. It highlights features such as real-time performance monitoring, automatic diagnosis of issues, and seamless scalability. Additionally, it emphasizes the importance of centralized visibility in complex environments to ensure optimal service delivery and user satisfaction.

1. © 2017 Citrix | Confidential
eG Express Cloud for
Citrix Workspaces
Assuring Heterogeneous Digital Service Performance
AUGUST 14, 2019
© 2017 Citrix | Confidential
Every layer, every component.
Code to bare metal.
Public, private, hybrid cloud.
John Worthington, Director Customer Success
John.Worthington@eginnovations.com
Nanda Kumar, Director Solutions Engineering
NandaKumar@eginnovations.com

2. 2 © 2017 Citrix | Confidential
Agenda
eG Innovations and Citrix
eG Express Cloud for Citrix
Demonstration
Assuring Heterogeneous Multi-Cloud
Digital Services
Conclusion
eG Enterprise Cloud for Citrix Services

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eG Express Cloud for Citrix Services
eG Innovations and
Citrix

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eG Innovations and Citrix

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eG Innovations and Citrix Cloud
Industry-First, Native Performance Monitoring for Cloud-Driven Citrix Desktop
and Application Virtualization
–Integrated, End-to-End Performance Monitoring for Citrix Cloud Services
–Monitor performance of key elements of the Citrix Cloud Control Plane, the Cloud Connectors and the Citrix
Resource Plane
–Automatic diagnosis of Citrix Cloud performance issues as they affect end-user experience
The inclusion of multiple domains of operation and control make
performance management even more challenging.
To effectively manage these increasingly complex environments,
organizations need centralized and correlated visibility into all
aspects of Citrix performance and user experience.
Monitor Cloud
Workspaces on AWS
and Microsoft Azure

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What We Do...
eG Enterprise takes measurements at every layer
of every component of an end-to-end IT service,
learns the norms of all measurements, and
through patented analytics automatically isolates
which layer of which component is the source of
an anomaly.
Today we do this across any cloud deployment
model and from code to bare metal.
Citrix Digital Workspace
Private Hybrid Public
Business Application Performance
Order
App
Invoice
App
Logistics
App
Digital Service Experience
Create
Order
Send
Invoice
Ship
Product
Digital Business Service
Every layer, every component.
Code to bare metal.
Public, private or hybrid.

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eG Express Cloud for Citrix Services
eG Express Cloud for Citrix

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• 100% cloud-hosted, web-based monitoring service with secure access and data storage
• Hassle-free, do-it-yourself deployment: install, discover the Citrix infrastructure, and start
monitoring in minutes
• Scalable on demand to meet the
growing needs of today's Citrix environments
eG Express Cloud for Citrix
500+ potential physical/virtual servers
>3,000 Citrix Users
100+ potential physical/virtual servers
Up to 3,000 Citrix Users
<100 potential physical/virtual servers –
Up to 500 Citrix Users
Small Medium Large
NEW! eG Express Cloud for Citrix
eG Enterprise IPM (Cloud or OnPrem)
eG Enterprise Converged APM/IPM (Cloud or OnPrem)
Customers can have Citrix
monitoring implemented in
under 15 minutes and start
analyzing performance
trends, anomalies and
bottlenecks for
troubleshooting.

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• Since 2001, eG Innovations has been providing IT monitoring solutions to
address the unique performance challenges that application and
desktop virtualization pose.
• eG Innovations' flagship monitoring solution, eG Enterprise, has been
purpose-built for Citrix® environments, and its technologies have been
fine-tuned with domain expertise acquired from addressing the
monitoring requirements of some of the largest Citrix deployments in the
world.
• eG Express is built on eG Enterprise; seamlessly scale to the flagship eG
Enterprise solution (Cloud or On-Premise) as needed
eG Express Cloud for Citrix

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eG Express Cloud and eG Enterprise Compared
Feature
eG Express for
Citrix
eG Enterprise
(Cloud or On-
Prem)
Support for ALL Citrix components - Web-based monitoring console - Monitoring, reporting,
and administration are done from a single pane of glass; Monitor in real time and analyze
historical data from the same console
 
Citrix Real User Experience Monitoring – Historical logons, current/history of session
disconnects, application launch, screen refresh latency, network latency to client terminal, ICA
virtual channel visibility, Framehawk latency
 
Deep Citrix Domain Visibility – GPU consumption, processes, page faults, HDX channel
metrics, application launch time, user profile size, metrics by disk, etc.
 
Virtualization 360-degree Visibility –
Inside View: CPU, Memory, Disk, Network
Outside View: How VM resources are consumed; metrics at vCenter, cluster, datastore, host, VM
and hypervisor level
 
Dashboards – Purpose-built, multiple data visualizations, easy navigation and problem
demarcation, custom dashboards
 

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eG Express Cloud and eG Enterprise Compared
Feature eG Express for Citrix eG Enterprise (Cloud or On-Prem)
Reporting • Yes • Yes
Analytics • Yes • Yes
Auto-baselining • Yes • Yes
APM (RUM, Transaction
Tracing, Code-Level
Correlation)
• No • Yes
Change & Configuration
Tracking
• No • Yes
Converged APM/IPM • No • Yes
Integrations • Email, SMS, Mobile App
• All; multiple pre-built (SCOM, ITSM
Tools, Orchestration Tools, ChatOps
Tools) and custom integrations
Support • Chat and Self-Service Portal
• Chat, Self-Service Portal Help Desk
(phone) support

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eG Express Cloud
Demo

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Assuring Heterogeneous
Multi-Cloud Digital Services

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IT view of the digital workspace
Control
Plane
Resource
Plane
Resource
Plane
Digital business services will always include many heterogeneous
components, multi-vendor devices and suppliers
Private Cloud | Hybrid Cloud | Multi-Cloud
Monitoring the
Multi-Cloud
Digital
Workspace

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How a User Views a Digital Workspace
End-to-End Experience
Customer-facing experience
Will include non-Citrix
application ecosystems
including applications and
cloud deployment models
Focus on end-to-end
experience
Digital Workspace Experience
Primary outcome of digital
workspace (performance)
Impacts customer-facing
service delivery
Focus on isolation of
performance issues
Logon Experience
Primary outcome of digital
workspace (secure access)
First impression
Focus on Simulated and Real
User Logon
Citrix Digital Workspace
Private Hybrid Public
Business Application Performance
Order
App
Invoice
App
Logistics
App
Digital Service Experience
Create
Order
Send
Invoice
Ship
Product
Digital Business Service
User’s View

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Multi-Cloud Challenges
• Basically VDI delivered as a cloud service
• Combines “desktop” environment including the desktop applications and
data
• Entire desktop environment roams with users
• User identity, application servers and organizational data are stored in
the enterprise data center (Resource Plane)
Digital business services will always include many
heterogeneous components, multi-vendor devices and
suppliers
The ability to monitor the digital user experience
is essential for competitive advantage
Desktop-as-a-Service (DaaS)

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Active
Directory
MS
SQL
EMC SAN
XenApp
Netscaler
Delivery
Controller
PVS
Server
Storefront
WEM
ESX
vCenter
Consistent, correlated views of performance–
regardless of deployment model
Network
Storage
Servers
Virtualization
OS
Middleware
Runtime
Data
Applications
Network
Storage
Servers
Virtualization
OS
Middleware
Runtime
Data
Applications
Network
Storage
Servers
Virtualization
OS
Middleware
Runtime
Data
Applications
Network
Storage
Servers
Virtualization
OS
Middleware
Runtime
Data
Applications
On-Premise
(Private Cloud) IaaS PaaS SaaS
Customer
Managed
Provider
Managed
Azure
Cloud
AWS Cloud
AWS Region
Citrix Cloud
O365
Cloud
Desktops
(DaaS)
There will be a mix of desktop, cloud-
native and legacy applications....
...and the complete end user experience will be comprised of all of them

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Assuring Heterogeneous Digital Service Performance
Citrix Digital Workspace
Private Hybrid Public
Business Application Performance
Order
App
Invoice
App
Logistics
App
Digital Service Experience
Create
Order
Send
Invoice
Ship
Product
Digital Business Service
500+ potential physical/virtual servers
>3,000 Citrix Users
100+ potential physical/virtual servers
Up to 3,000 Citrix Users
<100 potential physical/virtual servers –
Up to 500 Citrix Users
Small Medium Large
NEW! eG Express Cloud for Citrix
eG Enterprise IPM (Cloud or OnPrem)
eG Enterprise Converged APM/IPM (Cloud or OnPrem)
Leverage whatever mix of services is
right for your business requirements
and current capabilities
Monitoring-as-a-Service
(MaaS)
Desktop-as-a-Service
(DaaS)
Hybrid (Partner)
services and in-house
performance
monitoring capability
Increasing in-house
capability around digital
performance
management

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• FREE Logon Simulator for Citrix
• FREE TRIAL eG Express Cloud for Citrix
Questions!
eG Express Cloud for Citrix Services
https://www.eginnovations.com/citrix-monitoring/free-logon-simulator
https://www.eginnovations.com/citrix-monitoring/cloud