Lessons from Experts: How you can create a Great Digital Workspace Experience for Employees
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The document discusses how organizations can improve their digital workspace experience. It outlines three main topics: 1) How to greatly improve the virtual workspace experience through fast logins, proactive problem identification and quick issue resolution. 2) How to reduce service desk tickets by up to 50% through visibility insights that identify the root causes of issues. 3) How to prevent ticket escalation delays ("hot potato") and reduce troubleshooting times through a holistic monitoring solution that provides expertise to optimize systems and processes. The presentation promotes the Deptive Visibility Insights product to help organizations achieve these goals.
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Lessons from Experts: How you can create a Great Digital Workspace Experience for Employees
- 1. How you can create a great digital workspace experience Jason Poyner Founder & CEO, Deptive jason.poyner@deptive.co.nz | +64 21 931 334 Sean Martin Senior Technical Consultant sean@eginnovations.com | +64 21 052 0058
- 2. What you will learn today #1 HOW TO GREATLY IMPROVE YOUR VIRTUAL DIGITAL WORKSPACE EXPERIENCE #2 HOW TO REDUCE SERVICE DESK TICKETS BY UP TO 50% #3 HOW TO PREVENT TICKET HOT-POTATO AND REDUCE MTTR
- 3. #1 How to greatly improve your virtual digital workspace experience
- 4. First impressions matter: Logon speed
- 5. Mind reader: Find problems before the user
- 6. Just fix it: Quickly restore service and find root cause
- 7. Make it snappy: No lag, no delays, no waiting
- 8. Helpful help: The service desk can actually help
- 9. #1 How to greatly improve your virtual digital workspace experience • First impressions matter: Logon speed • Mind reader: Find problems before the user • Just fix it: Quickly restore service and find root cause • Make it snappy: No lag, no delays, no waiting • Helpful help: The service desk can actually help
- 10. #2 How to reduce service desk tickets by up to 50%
- 11. 0 200 400 600 800 1000 1200 1400 Pre Visibility Insights Post Visibility Insights Monthly Citrix Incidents
- 13. Technology
- 14. Technology
- 15. Technology
- 16. Technology
- 17. Technology
- 18. Technology
- 19. Technology
- 20. Technology
- 21. Technology
- 22. Technology
- 23. Technology
- 25. Process
- 26. Key processes Alert handling & escaltion Alert analysis & trending Capacity trending Continuous improvement
- 27. #3 How to prevent ticket hot-potato and reduce MTTR
- 30. Holistic view
- 32. Expertise
- 35. • Never fully implemented – long ROI • Too many alerts • No time/desire to become an expert
- 36. • We implement • We tune • We pinpoint Deptive Visibility Insights
- 37. What you learnt today #1 HOW TO GREATLY IMPROVE YOUR VIRTUAL DIGITAL WORKSPACE EXPERIENCE #2 HOW TO REDUCE SERVICE DESK TICKETS BY UP TO 50% #3 HOW TO PREVENT TICKET HOT-POTATO AND REDUCE MTTR
- 38. Jason Poyner Founder & CEO, Deptive jason.poyner@deptive.co.nz | +64 21 931 334 Sean Martin Senior Technical Consultant sean@eginnovations.com | +64 21 052 0058