A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues. Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications. See how you can: --Monitor and get proactive alerts on the experience seen by Citrix users --Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc. --Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack? --Get insights to right-size and optimize your Citrix deployment

1. © eG Innovations, Inc | www.eginnovations.com
End-to-End Monitoring
for your Citrix Infrastructures
with a Single Pane of Glass

2. © eG Innovations, Inc | www.eginnovations.com
Webinar Logistics
• Presenters:
– John Worthington, Director Customer Success
– – eG Innovations
– Richard Faulkner, Enterprise Solutions Architect
– – Conversant Group
• Questions are welcome through the course of
the webinar
– Use the questions panel on the GoToWebinar client
to type in your queries
• This webinar is being recorded
– You will receive a link to the recording in a few days

3. © eG Innovations, Inc | www.eginnovations.com
Agenda
 About Conversant Group and
eG Innovations
 Why Monitor Citrix?
 Four Best Practices for Citrix
Monitoring
 Live Demo
 Q&A

4. © eG Innovations, Inc | www.eginnovations.com
About Conversant Group

5. Conversant
Group
Strategically combining people,
process, and technology since 2009.

6. About Us
We design, build, and manage infrastructure for a
secure, dependable user experience.
Experience KnowledgeTM
• Unlike many in IT, Conversant Group has a unique
perspective: technology is a tool, nothing more.
Technology should support the business, and the
business should support the people.
• Most of our clients have an internal staff that lean on
us to offer support when they need to implement a
difficult technology, solve a complex problem, or
perform daunting, routine, time consuming tasks.
6

7. Our Services
Not all services fit clients' needs equally. Conversant can serve as a client’s infrastructure & security engineering
team, perform specific highly-technical projects, and/or manage specific portions of the infrastructure and security
programs through:
• Assessments
• Security Program Design & Management.
– Disaster Recovery / Business Continuity Planning.
– Incident Response [no retainer].
– Penetration Testing.
– Vulnerability Scanning.
• Full infrastructure support including Tier 1 support.
• Backup monitoring and management.
– Including cloud storage.
• Patching of Windows workstations’ and servers’ OS updates and
3rd party applications.
• Monitoring of servers, firewalls, routers, and switches.
• Server, storage, network, and firewall implementation, support,
and maintenance.
– Including regular patching and configuration
rationalization.
7

8. Why
Conversant?
We are driven and committed to
protecting our clients' data and ensuring
users' applications and data are always
available: it's why we do what we do.
Conversant Group is an extension of our
customers' teams; we are better together.
8

9. ThankYou
Richard Faulkner
423.498.6180
www.conversantgroup.com
Richard.Faulkner@conversantgroup.com

10. © eG Innovations, Inc | www.eginnovations.com
About eG Innovations

11. © eG Innovations, Inc | www.eginnovations.com
About eG Innovations
Worldwide Locations
Faster diagnosis and resolution
of performance problems
Enhanced service delivery and
user satisfaction
Maximum business productivity
and cost savings
Accelerated IT deployments and
production rollouts
Transform IT Service Delivery
into Business Advantage
eG Innovations is a provider of enterprise-class application and IT infrastructure
performance management software that delivers end-to-end monitoring, diagnosis,
reporting and analytics across physical, virtual, cloud, and hybrid IT environments.
Global Headquarters: Singapore
Founded in 2001

12. © eG Innovations, Inc | www.eginnovations.com
Digital experience is a competitive edge
The ability to monitor
the digital user experience
is essential for competitive advantage
“...as competition and
buyer empowerment
compounds, customer
experience itself is
proving to be the only
truly durable
competitive advantage.”
- Gartner

13. © eG Innovations, Inc | www.eginnovations.com
eG Innovations and Citrix
Citrix Ready certified for all
products in the Citrix stack

14. © eG Innovations, Inc | www.eginnovations.com
Evolution of eG Enterprise
2001
• Universal agent monitor
• Support for 100+ applications,
devices and IT components
• Automated root cause diagnosis
• Self-learning baselines
Unified
Monitoring
2008
• Extended support for
virtualization platforms
• Inside-outside visibility of VMs
• Virtualization-aware root cause
diagnosis
Virtualization
2005
• Business service management
• End-to-end service topology
• Automatic dependency mapping
Business Service
Management
2014
• Monitoring support for public,
private and hybrid cloud
• Cloud-aware root cause
diagnosis
• SaaS deployment
Cloud
2016-17
• Real user monitoring
• Distributed transaction tracing
• Application code-level visibility
for Java and .NET applications
APM Major Product Release:
2019
• Digital workspace monitoring
enhancements
• Web app simulation
• Support for Docker and
Kubernetes
• Expanded APM capabilities
(PHP, Node.js)
• Monitoring DevOps toolsets
User
Experience
Total performance visibility
from a single-pane-of-glass
Automatic correlation and
root cause diagnosis
Built-in KPIs, analytics, reports
and machine learning
Actionable insights for
problem triage and
performance tuning
eG Enterprise: End-to-End Digital Performance Analytics Platform Answer the toughest IT performance problem: “Why is my application slow?”
Simple, intuitive user interface
Why is my application slow?

15. © eG Innovations, Inc | www.eginnovations.com
The Single Pane of Glass Vision Requires
Broad Technology Support
200+ applications, 10+ operating systems, 10+ virtualization platforms and 20+ storage devices
ITSM Suites, Orchestration tools and DevOps Tool Chains
Unified IT monitoring of 180+ applications, 10+ operating
systems, 10+ virtualization platforms and 20+ storage devices.

16. © eG Innovations, Inc | www.eginnovations.com
Why Monitor Citrix?

17. © eG Innovations, Inc | www.eginnovations.com
48%
45%
7%
The most performance sensitive service
Similar in performance demands as other services
Not that performance sensitive
Citrix – One of the Most Performance Sensitive
Enterprise Applications
Source: 2016 Citrix Performance Survey,
http://www.eginnovations.com/solutions/sign-in?whitepaper=36
93% believe that Citrix is one of the
performance sensitive services in
enterprise networks.

18. © eG Innovations, Inc | www.eginnovations.com
NetScaler
StoreFront
SAP
S/4 HANA
Active
Directory
SAP HANA
Database
vSphere Server SAN Switch
SAN
Storage
SAP
Business
Objects
External Users
Citrix Virtual Apps
Email,
Archival
Server
?
?
?
?
?
?
?
?
?
?
?
Citrix Infrastructures are Multi-Tier; Makes
Diagnosis Challenging
Problem diagnosis is
challenging:
Is it the Client? Citrix?
Network? SAP? VMware?
Database? SAN?
Internal Users
Why is my
application slow?

19. © eG Innovations, Inc | www.eginnovations.com
Citrix Director / EdgeSight
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network
The Multi-Console Challenge in IT Operations

20. © eG Innovations, Inc | www.eginnovations.com
Typical Challenges for Citrix Admins
• No single pane of glass to monitor all Citrix tiers
• No visibility into other infra tiers Citrix depends on
• No way to monitor UX (user experience)
• No topological view from Citrix to end-user
• No way to detect performance deviations
• No way to differentiate issues due to apps/users vs. insufficient
provisioning
• No way to prove the problem is due to the user’s network
• No live dashboards
• No intelligent reporting for auditing and analysis

21. © eG Innovations, Inc | www.eginnovations.com
4 Best Practices for Citrix Monitoring

22. © eG Innovations, Inc | www.eginnovations.com
Four Best Practices for Citrix Monitoring
Synthetic and
Real User Experience
Citrix and Supporting
Infrastructure
End-to-End
Performance Correlation
Reports, Analytics,
Machine Learning
Monitor Every Layer,
Every Tier
Pinpoint Root Cause
of Problems
Right-size & Optimize for
Maximum Performance
Measure All Aspects of
Citrix User Experience
1
2
3
4

23. © eG Innovations, Inc | www.eginnovations.com
DEMONSTRATION
Any
questions
so far?
$25 Amazon
Gift Card
for best questions!!

24. © eG Innovations, Inc | www.eginnovations.com
Citrix Virtual Apps Capacity Planning Report
Get detailed insight into capacity planning for Virtual Apps servers and get recommendations
for capacity expansion in order to support more user workload on current servers
See the current workload
(users and completed sessions)
and the number of servers
used
Track the resource
consumption trends
over time
Based on the average resource consumption per session, how many more concurrent sessions are possible?

25. © eG Innovations, Inc | www.eginnovations.com
Citrix Virtual Apps Capacity Planning Report
View how sessions are
load-balanced across all
servers
Get a glimpse of the top 10 servers
in your Citrix environment that can
accommodate more user sessions
Based on current capacity get an
insight into how many more user
sessions can be added

26. © eG Innovations, Inc | www.eginnovations.com
Citrix Virtual Apps Capacity Planning Report
Find out how the Virtual
Apps servers are
bottlenecked by resource
usage
Get actionable
recommendations for increasing
resource capacity to be able to
support more user sessions
After increasing the resource capacity
based on recommendations, how
many more user sessions can be
supported?
How is server capacity bottlenecked by resource usage?
How many more sessions can be supported after increasing resource capacity?

27. © eG Innovations, Inc | www.eginnovations.com
Citrix Virtual Apps Capacity Prediction Report
Use slider to
increase user
sessions
Perform what-if analysis with capacity prediction report. Increase the user load on
Virtual Apps servers and predict what will be the resource utilization.
View increase in
resource usage Determine how many
additional servers will
be required to handle
the increased load
How many more servers will be needed to support an increase in user workload?

28. © eG Innovations, Inc | www.eginnovations.com
Four Best Practices for Citrix Monitoring
Synthetic and
Real User Experience
Citrix and Supporting
Infrastructure
End-to-End
Performance Correlation
Reports, Analytics,
Machine Learning
Monitor Every Layer,
Every Tier
Pinpoint Root Cause
of Problems
Right-size & Optimize for
Maximum Performance
Measure All Aspects of
Citrix User Experience
1
2
3
4

29. © eG Innovations, Inc | www.eginnovations.com
Dramatically simplify and
accelerate application
performance management.
Deliver peak performance,
user satisfaction and ROI.
User Satisfaction
IT Productivity
Higher service
uptime
Simplicity
Cost control & ROI
Total Citrix
Performance
Management
“
”
Single Pane of Glass Benefits

30. © eG Innovations, Inc | www.eginnovations.com
$25 Amazon Gift Card
for best questions!!

31. © eG Innovations, Inc | www.eginnovations.com
Thank You!
www.eginnovations.com
+1 (866) 526 6700
info@eginnovations.com
www.conversantgroup.com
+1 (423) 305 7890