This document discusses emotional intelligence (EI), which it defines as the ability to recognize and understand emotions in oneself and others in order to manage relationships and behavior. It outlines the four skills of EI - self-awareness, self-management, social awareness, and relationship management. It then provides information on developing each of these skills, such as improving self-awareness through self-reflection, empathy for social awareness, and conflict resolution for relationship management. The document suggests that EI is important for individual, organizational and stakeholder performance. It concludes that strong EI abilities are crucial for success regardless of intellectual skills.