Many at times, we struggle to understand why we sometimes have feelings such as joy, sadness, fear and anger. And this doesn’t apply just to ourselves: do you ever find yourself looking at someone and trying to second-guess their behaviour, or wondering what is going on inside their head?
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
This program explores how you can leverage EQ competencies to enhance performance and productivity in your organization.
Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves; develop and maintain social relationships; cope with challenges; and use the information in emotions in effective and meaningful ways.
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
A historical journey into the origin of Emotional Intelligence (EQ) as a concept developed by Mayer & Salovey and later Daniel Goleman. A futuristic trek revealing the application of Emotional Intelligence via 8 EQ Competencies developed by the International EQ Organization, Six Seconds.
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
Learn how to recognize and manage your emotions. Spot the emotions in others. Become more skilled at managing the emotions in others. Have better relationships with those around you. Move from being emotional to emotional intelligence. All of this is necessary to truly be prepared for the future of work.
What is Emotional Intelligence?
1. Self-awareness.
2. Managing Emotions.
3. Motivation
4. Empathy.
05- Handling relationships
How To Develop A Higher Sense Of Emotional Intelligence?
IQ vs. EQ
Components of Emotional Quotient.
Characteristics of Emotional Intelligent PeopleHow to Increase Your EQ?
Importance.
Implementation
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
A historical journey into the origin of Emotional Intelligence (EQ) as a concept developed by Mayer & Salovey and later Daniel Goleman. A futuristic trek revealing the application of Emotional Intelligence via 8 EQ Competencies developed by the International EQ Organization, Six Seconds.
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
Learn how to recognize and manage your emotions. Spot the emotions in others. Become more skilled at managing the emotions in others. Have better relationships with those around you. Move from being emotional to emotional intelligence. All of this is necessary to truly be prepared for the future of work.
What is Emotional Intelligence?
1. Self-awareness.
2. Managing Emotions.
3. Motivation
4. Empathy.
05- Handling relationships
How To Develop A Higher Sense Of Emotional Intelligence?
IQ vs. EQ
Components of Emotional Quotient.
Characteristics of Emotional Intelligent PeopleHow to Increase Your EQ?
Importance.
Implementation
Emotional intelligence, definition models importance
Emotional Intelligence involves a combination of competencies which allow a person to a aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
Northwest Justice Forum
An Unexpected Journey
Wednesday, June 26, 2013
Clackamas Community College
Chris Wilson
Self Awareness
Mediation
Emotional intelligence, mindfulness, unconscious processes
This is the final report of my project that i made in my Fundamental management course. This report is all about emotional intelligence that how it is helpful in your life
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
2. “If you care for your team members, they
will care for you and this will ultimately
reflect in their work”
3. DEFINING INTELLIGENCE
“an individual’s ability to perceive, control and evaluate
emotions”
Daniel Goleman popularised the notion of ‘emotional
intelligence’ (EI) in 1995, ideas around how people
might recognise, discern and use their emotions and
those of others to guide their thinking and behaviour
have circulated since the 1920’s.
The concept of EI has developed as a way to understand
why people act and behave in the way that they do in
life and work. It can include, for example, insights into
how people lead, why people get into conflict and what
helps or hinders employee motivation and trust in
others
4. • Many at times, we struggle to understand why we
sometimes have feelings such as joy, sadness, fear and
anger. And this doesn’t apply just to ourselves: do you
ever find yourself looking at someone and trying to
second-guess their behaviour, or wondering what is
going on inside their head? These questions have
important implications for businesses and
organizations. How successful are we in understanding
and managing the emotional content of our own lives
as well as the lives of those whose paths we cross?
INTRODUCTION
5. Emotional intelligence – nature or nurture?
There are three main branches of emotional intelligence.
1. The ability model
This model argues that in order to be emotionally
intelligent, you need to possess certain competences. The
four branch model, detailed in Mayer, Salovey and Caruso
(2004: 200), for example, argues that you need to be able
to:
• know your emotions
• know what to do with them
• understand their meaning
• know how to manage them
6. 2. The trait model
This model, breaks from the idea that emotional
intelligence is based on abilities. It argues that people
have emotional self-perceptions and traits that form
part of their personality. These are self-identified by
the person rather than scientifically measured and
might include self-identifying levels of assertiveness,
self-esteem and happiness, for example.
Emotional intelligence – nature or nurture?
7. 3. The mixed model
This model combines several types of emotional
intelligence qualities. These might include:
• skills (being empathic, for example)
• traits (such as optimism)
• other qualities (such as being able to read facial
expressions, being able to inspire others)
• We will explore these models in greater depth but, as
you can see, there is some debate as to whether
emotional intelligence is a set of skills that need to be
learned and improved upon or whether it is a set of
personality traits that are inherent and self-identified …
or a mixture of both.
Emotional intelligence – nature or nurture?
8. CAPTURING YOUR THINKING:
There is a connection between:
Experiencing our emotions,
Recognising them,
Managing them,
And utilising them appropriately
9. EMOTIONAL INTELLIGENCE AS
ABILITIES: SALOVEY AND MAYER 4
BRANCH MODEL (1997)
Here, Intelligence is measured using the Mayer-Salovey-Caruso Emotional
Intelligence Test V2 (MSCEIT 2.0).
This uses a 141 item scale to measure the four branches and the test-taker
performs a series of tasks exploring how well they perceive, facilitate,
understand and manage emotions. After that, the test taker gets a score
11. EXAMPLE OF AN MSCEIT BRANCH 1 QUESTION
Indicate the emotions expressed by this face [1 =
Strongly disagree – 5 = Strongly agree]:
Happiness 1 2 3 4 5
Anger 1 2 3 4 5
Fear 1 2 3 4 5
12. Anxiety 1 2 3 4 5
Surprise 1 2 3 4 5
Sadness 1 2 3 4 5
Example of an MSCEIT Branch 2 question
What mood(s) might be helpful to feel when starting
a brand new online degree? [1 = Not useful – 5 =
Useful]
13. Example of an MSCEIT Branch 3 question
Paul felt worried, and became a bit stressed when he
thought about how many performance reviews he had
to conduct for his supervisees. When Paul’s manager
emailed him to assign him ten more, he felt ____.
(Select the best choice.)
a) Overwhelmed b) Depressed c) Humiliated d)
Embarrassed e) Calm
14. 1 2 3 4 51 2 3 4 51 2 3 4 5
Example of MSCEIT Branch 4 question
Sharon just came back from a successful business
meeting. She was feeling energised and happy. How
well would each action preserve her mood?
Action 1: She started to make a list of things that she can
successfully complete before the next meeting. [1 = Very
ineffective – 5 = Very effective]
Action 2: She began thinking about a moment in the meeting
where she accidentally presented an incorrect statistic. [1 =
Very ineffective – 5 = Very effective]
Action 3: She decided it was best to ignore her feelings since
they wouldn’t last anyway. [1 = Very ineffective – 5 = Very
effective]
15. TRAIT EMOTIONAL INTELLIGENCE
QUESTIONNAIRE (TEIQUE).
This helps us to answer such questions as:
• How aware are we of our strengths and limitations?
• Can we cope with sudden emotional demands?
• How do we react under pressure?
• Can we control our impulses under stress?
• How self-motivated and adaptable are we?
https://www.thomasinternational.net/ThomasInternatio
nal/media/UK/Assessments/Downloads/TEIQue-Sample-
Report-June-17.pdf
https://www.thomasinternational.net/en-
gb/assessments/assessments-we-offer/teique/
16. LOGIC VS EMOTION
Smart decision-making requires more than the intellect
as measured by traditional IQ. The Emotional
Intelligence also has its own contribution towards
decision-making and to our overall life performances
and success.
Most people would agree to make decisions using Logic
but there are situations that needs emotion or
sometimes result in emotional responses first. This
means that every form of emotional bias needs to be
worked on first before Logical thinking and decision-
making can take place. Balance the Emotion and Logic.
Furthermore, in some cases, others will prefer to use
logic to solve some situations and while attaching more
importance to emotions in solving other situations.
17. PSYCHOLOGICAL FLEXIBILITY
• Psychological flexibility refers to the ability to fully contact
the present moment and the thoughts and feelings it
contains without needless defence and – depending upon
the situation – persist with or change behaviour in the
pursuit of values and values-based goals.’
• Psychological flexibility asks us to believe that having
negative thoughts, feelings and emotions is not
inherently harmful to our health and wellbeing, it’s how
we respond to these stimuli that can make the difference.
• An example of this would be the person who describes
themselves as ‘useless’ or ‘sad’ rather than being able to
acknowledge that these are transient emotions or
thoughts. This is often a subconscious thought process but
can dominate behaviour.
18. • While the figure is carrying the emotions with her
(Balloons) (we all have to), she is not gripping them too
tightly and nor paying much attention to them, but
neither is she trying to avoid them or letting them fly
away.
Consider your own responses:
• Are you able to accept that setbacks and failure are
normal and are a part of what it means to be human?
• Are you able to put some distance between your
experiences and how you respond to them?
• Are you able to ‘hold your balloons lightly’ and move
forward in a value-led direction?
19. HEART VS BRAIN
We can see exactly why the heart wants to avoid the heat!
However, learning why we avoid things we don’t want to
face is one of the first principles of ‘psychological flexibility’
(Hayes et al. 2006: 7)
20. EMOTIONAL AGILITY
• David and Congleton (2013) suggest four potential
ways of helping others:
• Recognise patterns – what are you stuck on?
• Label thoughts and emotions – what can you
recognise?
• Accept them – what can you admit to and accept as
part of you?
• Act on values – how can you move forward in a way
that is true to you?
21. REFERENCES
• Steptoe-Warren, G. (2013) Occupational Psychology: An Applied Approach. Harlow: Pearson
• Zeidner, M., Matthews, G., and Roberts, R. D. (2009) What We Know About Emotional Intelligence:
How It Affects Learning, Work, Relationships, And Our Mental Health. Cambridge, MA: MIT Press
• Freedman, J. (2005) ‘Dr Daniel Goleman on the origins of emotional intelligence’, Six
seconds[online] available from https://www.6seconds.org/2005/01/30/goleman-emotional-
intelligence/[30 June 2018]
• Goleman, D. (1995) Emotional intelligence: why it can matter more than IQ. New York: Bantam
Books
• Wenger-Trayner, E. and Wenger-Trayner, B. (2015) Introduction to Communities of Practice [online]
available from http://wenger-trayner.com/introduction-to-communities-of-practice/ [8 August
2018]
• Mayer, J. D., Salovey, P., and Caruso, D. R. (2004) ‘Emotional Intelligence: Theory, Findings and
Implications’. Psychological Enquiry 15, 197–215
• Petrides, K.V., and Furnham, A. (2001) ‘Trait Emotional Intelligence: Psychometric Investigation with
Reference to Established Trait Taxonomies’. European Journal of Personality 15, 425–448
• Hayes, S. C., Luoma, J. B., Bond, F. W., Masuda, A., and Lillis, J. (2006) ‘Acceptance and Commitment
Theory: Model, Processes and Outcomes’. Behaviour Research and Therapy 44, 1-25
• Flaxman, P. E., and Bond, F. W. (2010) ‘Acceptance and Commitment Training: Promoting
Psychological Flexibility in the Workplace’. in Assessing Mindfulness and Acceptance Processes in
Clients: Illuminating the Theory and Practice of Change. ed. by R. A. Baer. Oakland, CA: New
Harbinger
• Hayes, S. C., Luoma, J. B., Bond, F. W., Masuda, A., and Lillis, J. (2006) ‘Acceptance and Commitment
Theory: Model, Processes and Outcomes’. Behaviour Research and Therapy, 44, 1-25
• David, S., and Congleton, C. (2013) ‘Emotional Agility’. Harvard Business Review [online] November.
available from https://hbr.org/2013/11/emotional-agility [3 August 2018]
22. "Knowing others is intelligence; knowing
yourself is true wisdom. Mastering others
is strength; mastering yourself is true
power.”
Lao Tzu