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Llect 03 ABS Emotional Intelligence.pptx
1. The EQ Edge:
Emotional Intelligence
and Leadership
PRESENTER
Abbas Haider,
CEO ‘Subtle Sense’ & GM at Nobility MBS
abs31507@yahoo.com
03005070171 kavish.haraj
kavishharaj
2.
3. Self Reflection Before the Session
Lets Know/ Understand Each other
• What do you expect from this Lecture?
• Do you know yourself well?
• Do you suffer from Alexithymia?
• Do you think emotions can be controlled?
4. EMOTIONS
Emotions are intense “stirred up” feelings, usually directed toward a
specific person or event, and involving widespread instinctive and
skeletal changes. The feelings involved in emotion are extremely
elusive and hard to describe.
5. EMOTIONS
A conscious mental reaction (such as anger or fear) subjectively
experienced as strong feeling usually directed toward a specific object
and typically accompanied by physiological and behavioral changes in
the body
6.
7.
8.
9.
10.
11. Mix of Basic & Complex Emotions
L e t s R e c o g n i z e t h e E m o t i o n s
Joy, Sadness, Anger, Fear, Disgust, Surprise, Anticipation, Trust, Love, Awe,
Contempt, Confusion, Excitement, Disappointment, Embarrassment, Envy,
Frustration, Gratitude, Grief, Guilt, Happiness, Hope, Interest, Jealousy,
Loneliness, Pride, Regret, Relief, Shame, Sympathy, Curiosity
14. Emotional Intelligence Chemistry
Limbic System Hormones Heart?
Emotions
Triggered by Internal or External
Stimuli
✓ Emotions are produced by the limbic
system, which is responsible for
behavioral and emotional responses.
✓ The limbic system is a group of
interconnected structures located
deep within the brain.
✓ Include the amygdala, hippocampus,
limbic cortex, and hypothalamus
✓ Hormones and neurotransmitters
work in the limbic system and
throughout the body to generate
the emotions you experience
throughout the day
✓ The heart does not produce
emotions, but it can be affected
by them.
✓ For example, when you feel
anxious or stressed, your heart
rate may increase
15.
16. The Limbic System
A complex network of
interconnected brain
structures, plays a
pivotal role in regulating
various aspects of
behavior and emotion
while also contributing to
the processing of
memory and motivation.
Hypothalamus
Regulation of sexual
motivation and behavior
Amygdala
Happiness, Fear,
Fight/ Flight
Hormones
Generated
amygdala, hippocampus, thalamus, hypothalamus
Hippocampus
Memory centers of
our Brains
Thalamus
Misc emotions
17. Amygdala Hijack: When Emotion Takes Over
● In his 1995 book “Emotional Intelligence: Why It Can Matter More Than IQ,”
psychologist Daniel Goleman named this emotional overreaction to stress
“amygdala hijack.”
● The amygdala hijack occurs when your amygdala responds to stress and
disables your frontal lobes.
● That activates the fight-or-flight response and disables rational, reasoned
responses. In other words, the amygdala “hijacks” control of your brain and
your responses.
18. Amygdala Hijack: When Emotion Takes Over
● When you experience stress, your brain releases two kinds of stress
hormones: cortisol and adrenaline. Both of these hormones, which are released
by the adrenal glands, prepare your body to fight or to flee.
● An amygdala hijack may lead to inappropriate or irrational behavior. After an
amygdala hijack, you may experience other symptoms like embarrassment and
regret.
● However, that does not mean you will be unable to stop or prevent an amygdala
hijack. It just takes a conscious effort to deactivate your amygdala and activate
your frontal lobes, the part of your brain responsible for rational, logical thinking.
19. Can Thoughts be Stimuli for Emotions?
● Neuroimaging studies, such as functional magnetic resonance imaging
(fMRI) and electroencephalography (EEG), have shown that specific thought
patterns activate regions of the brain associated with emotional processing.
For example,
○ Positive thoughts can activate areas linked to pleasure and reward,
○ Negative thoughts can engage regions related to fear and aversion.
20. Can Thoughts be Stimuli for Emotions?
● The Cognitive Appraisal Theory posits that emotions are a result of how
individuals interpret or appraise a situation. Thoughts, beliefs, and
perceptions play a crucial role in this appraisal process.
○ Positive thoughts about an event can lead to positive emotions,
Negative thoughts can evoke negative emotions.
21. Can Thoughts be Stimuli for Emotions?
● Clinical psychology provides real-world examples of how thoughts
influence emotions.
● Cognitive-behavioral therapy (CBT), a widely used therapeutic approach, is
based on the premise that changing maladaptive thoughts can lead to
changes in emotional states and behaviors.
22. Chemistry of Emotions
Thoughts
Mental processes of
considering, reflecting, and
forming ideas or images in the
mind
55 %
Behaviours
Actions, conduct, or manner
exhibited by an individual or a
group in response to internal or
external stimuli
45 %
Emotions
Crucial role in human
interactions, decision-making,
and psychological well-being
✓ To adapt
✓ To accomplish goals
25. What is Standard Lifespan of an Emotion?
● According to neuroscientist Jill Bolte-
Taylor, the physiological lifespan of
an emotion in the body and brain is 90
seconds.
● The sensations—adrenalin, heat in the
face, tightness in the throat, rapid
heartbeat—arise, peak and dissipate
on their own
26. What is Standard Lifespan of an Emotion?
● What keeps emotions lingering are the stories we tell ourselves about them. We’re
wired to create the very stories that keep emotions alive, and the longer we’ve been
telling ourselves a certain story, the harder it is to "just let it go“
● If we can witness emotions without allowing the mind to latch on, it’s possible for
the emotion to pass in about 90 seconds. But this is easier said than done,
especially when the emotion arises in the presence of another person or in real-time
social interactions
28. Emotional Intelligence Timeline
Technical, Pragmatic and
Ethical Imperatives
Immanuel Kant
1724-1804
Social Intelligence
Edward L. Thorndike
1920
Non-Intellectual Factors
David Wechsler
1940
Multiple Intelligences
Howard Gardner
1983
EI Timeline
Evolution of the Concept
29. Gardner’s legacy
Individuals possess varying degrees of multiple intelligence type, and these
intelligences interact in complex ways to shape a person's unique cognitive
profile. He argued that traditional education often emphasizes only linguistic
and logical-mathematical intelligences, neglecting other valuable forms of
intelligence
30. Understanding intelligences
Intelligence type Description
• Linguistic intelligence • Strong language and communication skills
• Logical-mathematical intelligence • Excellent at logical reasoning and problem-solving
• Bodily-kinesthetic intelligence • High physical coordination and skill
• Musical intelligence • Sensitivity and skill in music and rhythm
• Interpersonal intelligence • Proficient in understanding and connecting with others
• Intrapersonal intelligence • Self-awareness and introspective thinking
• Naturalistic intelligence • Attuned to nature and the environment
• Visual-spatial intelligence • Good at visualizing things
31. Emotional Intelligence Timeline
Emotional Intelligence: Why
It Can Matter More Than IQ
Daniel Goleman
1995 - 2006
Emotional Intelligence 2.0
Bradberry and Greaves
2009
Leadership: The Power of
Emotional Intelligence
Daniel Goleman
2011
The EQ Edge: Emotional
Intelligence & Your Success
Stein & Howard
2011
Measuring EQ - 1995
Reuven Bar-On developed
the first validated scientific
measurement of EQ.
Intrapersonal, Interpersonal, Adaptability,
Stress management and General disposition.
32. DEFINITION OF EMOTIONAL INTELLIGENCE (EI)
The ability to recognize, understand, manage, and effectively utilize
one's own emotions and those of others. It involves skills contributing
to improved interpersonal relationships, effective communication,
and overall success in various aspects of life.
33. Emotional Intelligence
Vs
✓ Concentration
✓ Comprehension
✓ Analytical Skills
✓ Multi-talented
✓ Memory
✓ Focus
IQ
Technical and Logical
✓ Self-Awareness
✓ Self-Regulation
✓ Motivation
✓ Empathy
✓ Social Skills
✓ Perseverance
EQ
Growth & Cooperation
34. Areas of Influence
Your
Emotional
Intelligence
Affects:
Your performance at work
Better Social Skills, Adaptability & Problem Solving
01
Your physical health
Healthy Outlook & Stress Management
02
Your mental health
Well being & Positive Outlook
03
Your relationships
Better Communication & Empathy
04
Your Social Intelligence
Leadership Skills & Team Collaboration
05
35. Organizational EI/EQ
Resilience in Case of Crisis
Better Decision Making & Negotiations
01
Highly Motivated Employees
Goal Driven Behavior & Proactiveness
02
Efficient Information Sharing
Empathy & Trust
03
Superior Knowledge Transfer
Social Skills & Progression Mindset
04
36. Improving Organizational EQ
✓ Develop own EQ
✓ Seek support
✓ Be open
✓ Be cooperative
Employees
✓ Encourage expression
✓ Foster positive climate
✓ Open door policy
✓ Develop own EQ
Leaders
✓ Integrate EQ in training
✓ EQ test in recruitment
✓ Reward EQ
✓ Develop EQ
Organization
Policy Guidelines
The concious Leverage
given to EQ
40. SELF-AWARENESS
Values & Belief
Paradigms & Principles
Recognizing existing paradigms and aligning
them with timeless principles for a more
balanced and effective approach to life.
What matters most to you? Understanding
your values provides clarity about your
priorities and guides decision-making.
Physical & Mental Endurance
What have you got? Understanding your
capabilities, capacities and vulnerabilities,
with a view to achieve optimal results
Emotional Makeup
Choice to Liberate
Recognizing the power of choice in any
situation. Taking responsibility for
decisions, shaping our lives consciously.
Understanding emotional responses.
Allowing to be vulnerable, accepting and
expressing genuine emotions.
Power of Thought
Thoughts shape reality. Positive thoughts
manifest success. Harness the power of
positivity for transformation.
43. Mix of Basic & Complex Emotions
L e t s R e c o g n i z e t h e E m o t i o n s
Joy, Sadness, Anger, Fear, Disgust, Surprise, Anticipation, Trust, Love, Awe,
Contempt, Confusion, Excitement, Disappointment, Embarrassment, Envy,
Frustration, Gratitude, Grief, Guilt, Happiness, Hope, Interest, Jealousy,
Loneliness, Pride, Regret, Relief, Shame, Sympathy, Curiosity
44. Emotional Intelligence – Self Reflection
Passive
Non/ Reactive in nature
✓ Others decide
Assertive
Proactive in Nature
✓ Manifests convictions
✓ Defends rights
Aggressive
Hyperreactive in nature
✓ Disrespects others
48. Emotional Intelligence Triangle
✓ Increase empathy
✓ Pursue nobel goals
Give Yourself
02
✓ Be consequential
✓ Be optimistic
Choose Yourself
03
✓ Emotional literacy
✓ Recognise patterns
Know Yourself
01
Basic Parameter of EI Growth
Balance is the Key
49. Role of Empathy
Types of Empathy
First Understand Others then Seek to
be Understood
✓ Understanding another’s feelings
✓ Taking another’s perspective
Cognitive Empathy
✓ Physical level
✓ Someone cries, you cry
Somatic Empathy
✓ Sharing an emotional experience
✓ Distress in response to pain
Emotional Empathy
51. Emotional Intelligence TEST
Drive
System
✓ Achieve goals
✓ Consume
✓ Get things done
Shooting
System
✓ Slow down
✓ Rest and digest
✓ Care
Threat
System
✓ Manage threats
✓ Protection
✓ Survive
Default EQ
52. Emotional Intelligence Components
Extrinsic
Social recognition,
rewards, progress
Intrinsic
Thoughts, Passions and
Goals
Addiction
Negative Stuck
Undesirable
Types of
Motivation
Process ignited by a
thought or a goal
bestowing mission
oriented behavior
3
53. Activity – EI Components
5 Questions to Increase Emotional Intelligence
Self-Awareness What am I feeling right now?
Empathy What is the other person feeling right now?
Self-Regulation What can I do to control my emotions?
Social Skills How can I show interest in this person?
Motivation Is it easy? Or difficult? And why?
55. Remember 90 Sec Theory and
make concious decisions
Manage to Control
Self Talk when it is actually
happening now
Name the Emotion
Reflect on the triggers when the
emotion was activated last time
Recall the Cues
Steps to Emotional Self-Awareness
Recognize the Emotion
56. Quranic Wisdom
Patience and Endurance (Sabr):
● "O you who have believed, seek help through patience and prayer. Indeed, Allah
is with the patient." (Quran 2:153)
Gratitude (Shukr) and Contentment:
● "If you are grateful, I will surely increase your favor; but if you deny, indeed, My
punishment is severe." (Quran 14:7)
Forgiveness and Compassion:
● "And those who control their anger and are forgiving toward people; Allah loves
the doers of good." (Quran 3:134)
57. Quranic Wisdom
Fear and Hope:
● "So do not weaken and do not grieve, and you will be superior if you are [true]
believers." (Quran 3:139)
Love and Compassion:
● "And lower to them the wing of humility out of mercy and say, 'My Lord, have
mercy upon them as they brought me up [when I was] small.'" (Quran 17:24)
58. How to Train Kids on Emotional Intelligence
● Model Emotional Intelligence:
○ Demonstrate emotional intelligence in your own behavior. Children often learn by
observing their parents and caregivers. Model self-awareness, empathy, and effective
emotional regulation.
● Name and Label Emotions:
○ Help children identify and express their emotions by teaching them the names of
different feelings. Use simple language to describe emotions, and encourage them to
express how they feel.
● Encourage Open Communication:
○ Create a safe and open environment where children feel comfortable expressing their
emotions. Encourage them to talk about their feelings, concerns, and experiences
without judgment.
59. How to Train Kids on Emotional Intelligence
● Teach Problem-Solving Skills:
○ Guide children in finding constructive solutions to problems. Help them understand that
emotions can be signals and teach them problem-solving techniques to address challenges.
● Develop Empathy:
○ Foster empathy by encouraging children to understand and share the feelings of others. Discuss
perspectives and feelings in various situations, and highlight the importance of considering
others' emotions.
● Use Storytelling:
○ Utilize stories, books, or movies that depict characters experiencing and managing different
emotions. Discuss these stories with your child, emphasizing the characters' emotional
experiences and resolutions.
60. How to Train Kids on Emotional Intelligence
● Practice Mindfulness:
○ Introduce age-appropriate mindfulness exercises. Breathing exercises and simple
mindfulness techniques can contribute to emotional regulation.
● Teach Emotional Regulation:
○ Teach techniques such as deep breathing, counting to ten, or taking a break to cool down.
Help them understand that it's okay to feel emotions but that they can learn to manage them
effectively.
● Promote Emotional Vocabulary:
○ Expand their emotional vocabulary by introducing a wide range of emotions. This enables
them to express their feelings more precisely and enhances their ability to recognize emotions
in themselves and others.
61. How to Train Kids on Emotional Intelligence
● Celebrate Emotional Expression:
○ Encourage artistic expression through drawing, painting, or writing to help children express their
emotions. Celebrate their creativity and provide positive reinforcement for sharing their feelings
in various forms.
● Build Positive Relationships:
○ Emphasize the importance of positive and healthy relationships. Teach them effective
communication skills, conflict resolution, and the value of cooperation and collaboration.
● Encourage Reflection:
○ Encourage children to think about their own emotions and the impact of their actions on others.
This helps develop self-awareness and a sense of responsibility for one's behavior.
