Emotional intelligence
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The document discusses emotional intelligence (EI) and its importance for leadership. It defines EI as the ability to understand, express, and control one's own emotions and the emotions of others. The key attributes of EI include self-awareness, self-regulation, motivation, empathy, and social skills. While IQ measures cognitive ability, EI is a better predictor of performance, especially in organizations, as it determines how one manages relationships and emotions. High EI is associated with effective leadership, communication, and social skills.
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Emotional intelligence
- 1. Emotional Intelligence: A skill for effective leadership By Prof. WaswaBalunywa
- 2. Paper format • What is EI? • Attributes of EI • EI and IQ • Emotions • Self Awareness • Self Regulation • Motivation • Social Skills 2By Prof. Waswa Balunywa
- 3. “It is not the strongest of the species that survives nor the most intelligent, but the one most responsive to change” Charles Darwin 3By Prof. Waswa Balunywa
- 4. Importance of EI • Improve relation • Lower conflict • Increase performance 4By Prof. Waswa Balunywa
- 5. What is emotional intelligence (EI)? • Ability to understand, express and control our emotions and those of others • Ability to monitor our own and other people’s emotions, understand the different emotions and use the information to guide thinking or bahaviour (attributes) • Uses emotional and cognitive abilities 5By Prof. Waswa Balunywa
- 6. Attributes of EI • An array of competences and skills that drive leadership performance and include: a)Self awareness b)Self regulation c)Social skills d)Empathy e)Motivation 6By Prof. Waswa Balunywa
- 7. Intelligence Quotient (IQ) • A number that signifies the relative importance of a person • It measures one’s ability to learn or reason • Use cognitive ability • Does not predict performance of individuals • Does not predict performance in organizations. 7By Prof. Waswa Balunywa
- 8. Emotional Intelligence By Prof. Waswa Balunywa 8
- 9. Emotions • A positive or negative experience that is associated with a particular pattern of physiological activity. • A complete state of feeling that result into physical and psychological changes that influence behaviour. • Do not react emotionally to criticism 9By Prof. Waswa Balunywa
- 10. By Prof. Waswa Balunywa 10
- 11. Basic classification of Emotion • Anger • Disgust • Fear • Happiness • Sadness • Surprise 11By Prof. Waswa Balunywa
- 12. Other types of classifications. • Positive versus negative • Joy versus sadness • Anger versus fear • Trust versus distrust • Surprises versus anticipation 12By Prof. Waswa Balunywa
- 13. Emotion by groups Primary Emotions Secondary Tertiary Love Affection Sexual desire Loving Adoration Fondness Liking Attractiveness Desire Passion Infatuation Loving Surprise Surprise Amazement, astonishment Joy Cheerfulness Amusement, Bliss, Glee Delight, Enjoyment, Gladness, Happiness, Jubilation, Elation, ecstasy, Euphoric 13By Prof. Waswa Balunywa
- 14. Emotion by groups Primary emotion Secondary Tertiary Zest Enthusiasm, zeal, excitement, thrill Contentment Pleasure Pride Triumph Optimism Eagerness, hope Relief Relief Anger Irritability Aggravation, agitation, annoyance Exasperation Frustration Rage Outrage, fuly, wrath, hostility, bitter, hatred, spite, rengefuller, dislike, resentment 14By Prof. Waswa Balunywa
- 15. Emotion by groups Primary Emotions Secondary Tertiary Disgust Repulse, contempt, loathing Envy Jealousy Torment Torment Fear Horror Alarm, shock, fear fright, panic, hysteria Nervousness Anxiety, suspense, uneasiness, apprehension, worry, distress,... 15By Prof. Waswa Balunywa
- 16. Emotion by groups Primary Emotions Secondary Tertiary Sadness Suffering Agony, anguish, hush Sadness Depressed, despair, gloom, unhappy, grief, sorrow, woe, misery, melaricholy Shame Guilt, regret, ramose Neglect Alienation, dejection, embarrassment, humiliation, insecurity, insult, loneliness, rejection Sympathy Pity, sympathy 16By Prof. Waswa Balunywa
- 17. Importance of Emotional Intelligence • Helps in managing emotions • Helps manage stress and health • Helps manage social complexities at work • Helps communication • Helps manage relationships • A key tool in interpersonal relations 17By Prof. Waswa Balunywa
- 18. Skills required in EI. • Perceiving emotions • Thinking and controlling thoughts • Analysis to understand emotional meanings • Communication • Managing the emotions 18By Prof. Waswa Balunywa
- 19. How to build EI • Recognize your emotions and not allowing them to overwhelm you • Understand others emotions • Connecting emotionally with others • Ability to resolve conflict • Ability to reduce stress 19By Prof. Waswa Balunywa
- 20. Attributes of EI Self awareness • Knowing your strengths and weaknesses • Aware of own emotions • Understand own emotions • Do not let their emotions get out of control • Being self confident 20By Prof. Waswa Balunywa
- 21. Attributes of EI Self regulation • Thoughtfulness • Comfortable with change • High integrity • Allows ability to say no • Can control your emotions • Do not allow yourselves to become too angry, too jealousy • Do not make careless decisions 21By Prof. Waswa Balunywa
- 22. Attributes of EI Motivation • Highly productive • Love change • Highly motivated 22By Prof. Waswa Balunywa
- 23. Managers’ Emotions • Seeing the other side • Self awareness • Self management • Giving in without giving up 23By Prof. Waswa Balunywa
- 24. Communication Skills • Ability to listen • Ability to ask right questions • Being flexible • Body language • It is not what you say but how you say it. 24By Prof. Waswa Balunywa
- 25. Attributes of EI Empathy • Recognize needs and feelings of others • Understand wants and view points of others • Good listeners • Do not judge too quickly • Avoid stereotyping • Open and honest 25By Prof. Waswa Balunywa
- 26. Attributes of EI Social skills • Focus on others • Help others succeed • Team player • Manage disputes • Effective communication 26By Prof. Waswa Balunywa
- 27. Consequences of EI Low EI High EI • Aggressive • Assertive • Demanding • Ambitious • Egoistical • Driving • Bossy • Strong Willed • Confrontational • Decisive 27By Prof. Waswa Balunywa
- 28. Consequences of EI-cont’d Low EI High EI • Easily distracted • Warm • Selfish • Sociable • Poor listeners • Charming • Impulsive • Perseverance • Glib • Enthusiastic 28By Prof. Waswa Balunywa
- 29. Consequences of EI-cont’d Low EI High EI • Resistant to change • Patient • Passive • Stable • Unresponsive • Predictable • Slow • Consistent • Stubborn • Good listener 29By Prof. Waswa Balunywa
- 30. Manifestations of EI Social awareness Self awareness Self management Relationship management Self Others Emotional self control Adaptability Achievement oriented Positive oriented Influence Inspirational leadership Coach and mentoring Conflict management Team work and coalition Change catalyst Awareness Emotional self awareness Self confidence Self assessment Action Empathy Organizational awareness Service orientation 30By Prof. Waswa Balunywa
- 31. conclusion • IO measures ones’ intelligence • EI measures ones’ ability and manage own emotions • IQ is good for understanding/ reasoning • EI is good for managing people • High EI leads to better performance 31By Prof. Waswa Balunywa