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Emotion and moods
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- 2. NAME OR LOGO WHATWILL WE LEARN? 2 Differentiate between emotions and moods Identify the sources of emotions and moods Show the impact emotional labor has on employees Describe affective events theory Describe emotional intelligence Identify strategies for emotion regulation Apply concepts about emotions and moods to spesific OB issues
- 3. NAME OR LOGO WHATARE EMOTIONS AND MOODS? 3 AFFECT • Broad range of feelings that people experience • Can be experienced in the form of mood or emotions Emotions • Caused by spesific events • Very brief in duration (seconds or minutes) • Spesific and numerous in nature • Usually accompanied by distinct facial expresiions • Action oriented in nature Moods • Cause is often general and unclear • Last longer than emotions (hours and days) • More general (positive and negative affect-that are composed of multiple spesific emotions) • Generally not indicated by distinct expressions • Cognitive in nature
- 4. NAME OR LOGO BASICEMOTIONS Happiness Sadness Surprise Anger Fear Disgust 4 Emotions are too complex to be easily represented on our faces Emotions can not be interpreted through vocalizations (such as scream) the same way across culture Cultures have norms that govern emotional expressions. E.g : smile
- 5. NAME OR LOGO AffectiveCircumplex 5
- 6. NAME OR LOGO TheFunction of Emotions Emotions have impact to Job Attitude Performance, OCB, turnover, Counterproductive work behavior DO EMOTIONS MAKE US IRRATIONAL? • Emotions are critical to rational thinking • Emotions provide contect for how we understand the world around us DO EMOTIONS MAKE US ETHICAL? Moral judgement are largely based on feelings, rather than on cognition. Even though we tend to see our moral boundaries as logical and reasonable, not as emotional 6
- 7. NAME OR LOGO SOURCESOF EMOTIONS AND MOODS 7 Personality Time of Day Day of the week Weather Stress Sleep Exercise Age and Sex
- 8. NAME OR LOGO EMOTIONALLABOR 8 Emotional Displays Felt emotions Displayed emotions Surface acting Deep acting Emotional dissonance
- 9. NAME OR LOGO9 Affective event theory • Model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors Emotional Intelligence • Ability to detect and to manage emotional cues and information
- 10. NAME OR LOGO OBAPPLICATION OF MOODS AND EMOTION 10 Selection Decision Making Creativity Motivation Leadership Customer Service Job attitude Deviant workplace behavior Safety and injury at work
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