There are three basic listening modes: competitive listening where the focus is on promoting one's own viewpoint, passive listening where one filters what is said through their own beliefs and experiences, and active listening where the goal is to genuinely understand the other person's perspective. Active listening is characterized by emphasizing understanding over talking, clarifying the speaker's thoughts and feelings, and responding to their beliefs, feelings, and positions. Effective active listening requires motivation, concentration, empathy, knowledge, and managing one's emotions. Rules of good listening include creating space, avoiding judgments, focusing, paraphrasing, asking questions, and being aware of when to stop talking.

1. EFFECTIVE LISTENING

2. EFFECTIVE LISTENING Listening is a learnable skill. Unfortunately, it is not typically taught along with other communication skills at home or in school.

3. THE THREE BASIS LISTENING MODES: 1.Competitive or Combative Listening We are more interested in promoting our own point of view than in understanding or exploring someone else’s view. 2.In Passive ore Attentive listening We listen from our frame of reference. We filter whatever is said based on our belief, values and experiences. 3.Active or reflective listening In active listening we are also Genuinely interested in understanding what The other person is thinking.

4. LEVEL OF COMMUNICATION Clichés Facts Thoughts and beliefs Feelings and emotions

5. CHARACTERISTICS OF ACTIVE LISTENING ARE; Emphasizing on listening than talking Understanding personal feeling, beliefs and positions rather than obstruct ideas Following the speaker rather than leading the area, we think we should be exploring Clarifying the speakers thoughts and feelings Responding to speakers feelings beliefs and positions.

6. FIVE EFFECTIVE FACTORS, WHICH INFLUENCE ACTIVE LISTENING Motivation Concentration Empathy Knowledge Emotion

7. RULES OF GOOD LISTENING Create a space Hold your judgments Don’t be defensive Open your mind Focus Paraphrase Remember names Question Be aware Stop talking

8. THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.