Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. We spend 50% of our communication time listening but only 20% of people receive formal listening training. As a result, we typically only remember 50% of what we hear shortly after and only 20% several days later. There are different types of listening including discriminative, comprehensive, critical, and empathic. The listening process involves attending, understanding, remembering, evaluating, and responding to the speaker.

1. HEARING AND
LISTENING
HEARING AND
LISTENING

2. Listening is
Topic 6 Listening
the process of receiving,
constructing meaning from,
and responding
to spoken and/or nonverbal messages

3. at least 50 % of the time we spend
communicating is spent listening
Topic 6 Listening
only 2 % of us have had any formal
listening training
we remember only about 50 % of what we hear
shortly after hearing it
and only about 20 % two days later
80 % of people believe listening
is one of the most important skills

4. Active
Listenin
g Scale
Profile interpretation
56-64 You are an active listener. You
go out of your way to truly hear what the
other person is saying, ask questions for
more information and paraphrase
important points back to the communicator.
40-55 You are an average listener.
You need to use some help to develop your
listening skills.
32-39 You really need to develop
your listening skills.
Topic 6 Listening

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6. APPRECIATIVE
TYPES OF LISTENING
DISCRIMINATIVE
COMPREHENSIVE
CRITICAL
EMPATHIC
Topic 6 Listening

7. ATTENDING
STEPS IN THE LISTENING PROCESS
UNDERSTANDING
REMEMBERING
EVALUATING
RESPONDING
Topic 6 Listening
Get physically ready
Resist mental distractions
Strike a listener’s pose
Resist interrupting others Ask to clarify and get details
Empathize with the speaker
Paraphrase to check
Repeat the information
Construct mnemonics
Analyze the facts
Test inferences for validity