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Introduction to Web 2.0: Wikis, Blogs, and Social Networking Leslie O’Flahavan, E-WRITE Partner Author of  Clear, Correct, Concise E-Mail:  A Writing Workbook for Customer Service Agents
Presentation overview ,[object Object],[object Object],[object Object]
What is a wiki? ,[object Object]
What is a wiki? ,[object Object],[object Object]
Wikipedia: the most familiar wiki example
Wikipedia Main Page
Wikipedia: C&O Canal page
C&O Canal Discussion page
C&O Canal Discussion page
C&O Canal Editing page
C&O Canal Revision History page
Commoncraft: “Wikis in Plain English”
How do a wiki and web site differ?
National Park Service’s C&O Canal site
C&O Canal Association’s site
Some wiki samples …
Shrink and Grow: “This wiki acts as a design doc for the game…”
RocWiki.org – the People’s Guide to Rochester
wikiHow: “The How-to Manual Anyone Can Write Or Edit”
FLICC/Fedlink Environmental Scan wiki
NCI caBIG
National Alliance for Medical Image Computing wiki
UPC Wiki
US Court of Appeals – Seventh Circuit
Argonne National Lab’s SEED Project Wiki
The AAA Wiki … ,[object Object]
Goochland County Public Schools
MassGIS Geospatial Web Services project wiki
Real Estate Wiki
“… caGrid provides the core enabling infrastructure necessary to compose the Grid of caBIG™”
The “hall of mirrors” wiki: a presentation by Janel Brennan-Tillmann, UMD Coord. of Foreign Lang. Instructional Technology
Is it a wiki or a web page?
Why are wikis so popular? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wikis vs. Web sites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web Sites Shared Traits Wikis
Edit-before-publish vs.  Edit-after-publish ,[object Object],[object Object]
Why do you need wiki writing guidelines? ,[object Object],[object Object],[object Object]
What should the wiki writing guidelines cover? ,[object Object],[object Object],[object Object]
Guidelines on writing to organize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clear naming at Library Success: A Best Practices Wiki
HRE Wiki: Naming Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Debian wiki: organized by user
Guidelines on writing readable wiki content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki wall of words …
Bulleted wiki article:  Easy to scan or read?
Developing a wiki that contains few content types requires explicit writing guidance.
PolicyOptions Wiki: Lots of guidance about writing issue briefs
Guidelines on writing as a wiki citizen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki software options ,[object Object],[object Object],[object Object],[object Object]
Wiki writing guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wiki resources ,[object Object],[object Object],[object Object]
Blogs
Blogs at NAR
What is a blog? ,[object Object]
How is a blog different from a website? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do blogs work? ,[object Object],[object Object]
How do you publish a blog? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do you read a blog? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Subscribe with RSS
Use a blog aggregator
Get blogs by e-mail
Who blogs? ,[object Object]
Who blogs in the real estate community?
Why do associations blog? ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],A new way to communicate with the public
[object Object],[object Object],A new way to communicate within the agency
Before starting a blog consider ,[object Object],[object Object],[object Object],[object Object],[object Object]
Disseminate Information: DC Public Safety Blog
Support an event
“Value Added”: Eye Level
Customer Interaction: Evolution of Security
A six-week special project blog: EPA
Personal Experience: Volunteer Journals
Who will write the blog? ,[object Object],[object Object]
Director, Corps of Engineers
A team: employees or invited experts
Front-line employees
Will you allow comments? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Will you allow comments? ,[object Object],[object Object]
No Comments
Enabling comments
The  Corps-e-spondence   comments policy
Usage and Comments Policy:  Center for Realtor Technology Web Log
Evolution of Security comments policy
How will you use comments? ,[object Object],[object Object],[object Object]
Incorporate comments:  Corps-e-spondence
The blog approval process? ,[object Object],[object Object],[object Object]
Legal issues ,[object Object],[object Object],[object Object],[object Object]
Establish and publish blog policies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Publish your blog policies: IBM
Social Networking: Sharing, Rating, Connecting
Sharing: YouTube
Sharing: Slideshare
Rating or social bookmarking
Rating: Digg
Rating: StumbleUpon
Connecting: LinkedIn
Connecting: Facebook
Connecting: Ning
Ning Realtors!
Connecting: Twitter
Debbie Weil elsewhere online
Questions or comments? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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