This document provides tips and guidelines for effective professional email communication. It discusses being concise, answering questions fully, using proper grammar and punctuation. It also includes dos and don'ts such as not using all caps, overusing priority or reply all functions, and discussing confidential information. The document emphasizes writing in a positive tone, being brief, and creating a written email policy.

1. Dr Bonala Kondal

2. Professionalism
Efficiency
Protection from liability

3.  BE CONCISE
 ANSWER ALL QUESTIONS
 USE PROPER SPELLING, GRAMMAR& PUNCTUATION
 MAKE IT PERSONAL
 USE TEMPLATES
 ANSWER SWIFTLY

4.  Do not attach unnecessary files
 Use proper structure & layout
 Do not overuse the high priority option
 Do not write in capitals
 Do not leave out the message thread
 Add disclaimers to your emails
 Read the email before you send it
 Do not overuse reply to all

5.  Mailings
 Take care with abbreviations and emotions
 Be careful with formatting
 Take care with rich text and HTML messages
 Do not forward chain letters
 Do not request delivery and read receipts

6.  Do not ask to recall a message
 Do not copy a message or attachment
 Do not use email to discuss confidential
information
 Use a meaningful subject
 Use active instead of passive
 Avoid using urgent and important

7.  Avoid long sentences
 Don’t send or forward emails
 Don’t forward virus hoaxes
 Keep your language gender neutral
 Don’t reply to spam
 Use CC: field sparingly

8.  Create a written email policy
 Proper training
 Implementation of the rules

9.  Write a salutation for each new subject
email.
 Attempt to keep the email brief.
 Return emails within the same time you
would a phone call.

10.  Attempt to keep your line length at 80
characters or less.

11.  Place the paper in drawer A.
 Click the green start button

12.  Write in a positive tone
 Avoid negative words
 Use contractions

13.  Provide file name based on the
requirement

14.  Make a phone call
 The best way is still face-to-face

15.  Use standard font throughout the message
 Avoid colored fonts
 Be very specific
 Keep the size of the font
 Paragraph and line spacing
 Avoid short forms or slang

16.  Thank you