This document discusses email etiquette and its importance in professional communication. It provides guidelines for both writing and responding to emails appropriately. Some key points include: - Email etiquette refers to principles of polite conduct when communicating via email, similar to etiquette for traditional letters but adapted for digital communication. - Following email etiquette shows professionalism through proper language, efficiency by getting straight to the point, and protects companies from legal issues. - Do's include having a clear subject line, using professional greetings, proofreading messages, and responding to emails. Don'ts include using humor, assuming the recipient understands context, writing when angry, and overusing exclamation points. Proper email etiquette is important

2. What is Essential of Email Etiquette
• Email etiquette refers to the principles of behavior that one should use
when writing or answering email messages. It is also known as the code
of conduct for email communication.
• Email etiquette is basically regular etiquette which kept in mind while
writting a traditional letter with a modern twist, applied to digital
communications. It’s what’s considered appropriate, adult behavior
when emailing folks.
• Email is consider “Professional” in business industries and
often use by companies to interect with clients/customer or
to communicate within themselves.

3. Following Email Etiquette also shows
Why Should We Follow
Email Etiquette?
• We must follow email etiquette in our professional
communication because it reflects the personality of the
individual who is sending the mail or responding to the mail.
• Following Email Etiquette also shows
• Professionalism - Use of proper words and language
• Efficiency - Email that get to the point
• Protection from liabilities - Employee awareness of
email risks will protect your company from costly law
suits.

4. DO's & DON'Ts
Some Unavoidable
DO's & DONT's

5. DO's & DON'Ts
Do we have
a clear
subject line.
Email now takes up a significant portion of delivering
notifactions. Daily people get hundred's of email, by writting a
short and on point subject it can highilight the email.
For ex if you’re sending a invoice to someone, be specific
and write, “The xyz invoice Is Attached.”

6. DO's & DON'Ts
Do we use a
professional
salutation and
greeting.
Salutation and greeting is depend to whome you are sending email or
responding to.
For example
• If you’re sending a Email to a friend you can use “Hey”, “Yo”, or “Hiya”
• If you’re sending a Email to a client/customer you can use “Hi” or “Hello” as
•It is formal and professional.

7. DO's & DON'Ts
Do proofread
your message.
• For being on the safer side read it twice before sending as mistake can
cost nothing or cost a lot. You may be perceived as sloppy, careless if
you do silly mistakes.
• Check your spelling, grammar and message before hitting “send.”

8. DO's & DON'Ts
Do reply to
all Emails.
• Give a timely and polite reply to each legitimate email addressed to you.
• Even if you do not have an answer at the moment, take a second to write
a response.

9. DO's & DON'Ts
Don't use
humor.
• Humor is a big no in professionalism. It does not translate well via email.
• There is a good chance of being misinterpreted by the other party, or
taken as sarcasm, without the accompanying vocal tone and facial
expressions.

10. DO's & DON'Ts
Don't assume
the recipient
knows what was
going on
• Write your email explaining each and every aspect from
the start to the end considering that the recepient don't
know any thing on the topic.

11. DO's & DON'Ts
Don't write
while angry.
• Don't wite anything in temper or give a quick, flip response that you regret later on.
• Always write thoughtfully and then send.

12. DO's & DON'Ts
Don't! overuse
exclamation
points.
• Exclamation points and other indications of excitement such as emoticons,
abbreviations like “LOL!”.
• Leave them off unless you know the recipient extremely well. It’s also not professional
to use a string of exclamation points!!!!!

13. DO's & DON'Ts
Thank you