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communication skills for everyone
NEED OF A BUSINESS LETTER
communication skills for everyone
FUNCTIONS OF A BUSINESS LETTER
communication skills for everyone
Types of Letter
 1. Personal Letter
 2. Non personal Letter
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Non-personal or business letters
 Enquiries & replies
 Circular letters
 Bank correspondence
 The correspondence of a company
secretary
 Application letters
 Letters to the press Order
 Sales letters
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Types of Business Letter
 Official letters
 Demi-official letters
 Internal or memos
 Form letter
communication skills for everyone
Elements of Business Letter
1. Heading
2. Date
3. Your Reference
4. Inside Address
5. Attention
6. Salutation
7. Subject
8. Body
9. Complimentary close
10. Signature
11. Enclosure
12. C.C
13. Post Script
communication skills for everyone
communication skills for everyone
1. Heading
 Malla Reddy Engineering College
 Kompally, Secunderabad 501301.
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2. Date
15 April, 2020
August 15, 2020
15th August, 2020
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3. Reference
 Thank you for your letter Number AB/
46/P497 of April 2, 2020
communication skills for everyone
4. Inside address
 Sri Mohan Lal Gokhale
 do not write Sri M.L. Gokhale
 or Sri Mohan L. Gokhale
 Or Sri M. Lal Gokhale.
communication skills for everyone
5. Attention line
 Attention: The Sales Manager
or
 Attention: Sri Y.K. Gupta
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6. Salutation
 Dear Sri Tripathi
Dear Smt. Mishra
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7. Subject
 Subject: Supply of Packing Boxes.
 Subject: Payment of Bill Number N/543 of
January 2020
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8. Body
communication skills for everyone
9. Complimentary close
 1. Sir, Yours faithfully or
Yours obediently
Yours respectfully
2. Dear sirs, Yours faithfully
Sir, or
Madams, Yours truly
Madam,
3. Dear Sri. Nayar Yours Sincerely
4. Dear Shyam Yours Sincerely
communication skills for everyone
10. Signature
 signed name of the writer
 Yours faithfully
(G.M. Mishra)
communication skills for everyone
11. Enclosure
 Encls: 1. Agreement dated 1 October,
2017.
2. Cheque Number p 35672 of 4 October
2019
communication skills for everyone
12. Copy distributions
 The names of the person should be
arranged either in order of importance or
alphabetically
communication skills for everyone
13. Postscript
 it should preferably be avoided.
communication skills for everyone
Style of Presentation/Form of
Letters
communication skills for everyone
communication skills for everyone
communication skills for everyone
communication skills for everyone
communication skills for everyone
Thank you
communication skills for everyone

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Essential Elements of Business Letters