This document discusses key issues and aspects of e-commerce and m-commerce including customer interaction with websites, delivery challenges, and addressing problems. It outlines types of e-commerce companies such as those focusing on pleasurable experiences and social interaction. Success factors for e-commerce are mentioned along with examples of B2B e-commerce and the rise of companies like Alibaba and how Harley-Davidson gives customers more control over shopping online. The growth of m-commerce through rising cell phone usage and apps is also summarized.