This document provides an overview of e-commerce, including: 1. Key drivers of e-commerce like technological, political, social, and economic factors. 2. Different e-commerce business models like business-to-consumer and business-to-business. 3. Benefits and limitations of e-commerce for organizations, consumers, and society. 4. Essential e-commerce processes like access control, profiling, search management, and electronic payments.

1. E-Commerce GROUP MEMBERS Ammara Khan LIFIOMBAMO125 AizaMehmood LIFIOMBAMO179 Arifa Tariq Noon LIFIOMBAMO178 Gulraiz Khalid L1F09BBAM0178

4. E-business includes customer service (e-service) and intra-business tasks

5. The development of intranet and extranet is part of e-business

6. E-business is everything to do with back-end systems in an organization.

8. Political factor

9. Social factor

12. Commercial benefits

14. Revenue model

15. Market opportunity

16. Competitive environment

17. Competitive advantage

18. Market strategy

19. Organizational development

21. E-Tailers

22. Content provider

23. Transaction broker

24. Market creator

25. Service provider

29. E-Procurement

30. Exchange

31. Industry Consortium

35. 24/7 access

36. More choice

38. Flexible working practices

39. Connects people

40. Facilitate delivery of public

42. Limitations of e-commerce to consumers

43. Cost of access to the Internet

44. Lack of security and privacy of personal data

45. Physical contact and relationships are replaced by electronic processes

47. Breakdown in human interaction

48. Reliance on telecommunications infrastructure, power and IT skill

49. Wasted resources

52. User names & passwords

53. Encryption key

54. Digital certificates & signatures

55. Restricted access areas

56. Other people’s accounts

57. Restricted company data

59. User registration

60. Cookie files and tracking software

61. User feedback

62. Profiling is used for

63. Personalized one2one marketing

64. Authenticating identity

65. Customer relationship management

66. Marketing planning

68. E-commerce software packages include a web search engine

69. A customized search engine may be acquired from companies like Google etc.

71. Helps develop, generate , deliver ,update and archive text and multimedia information at e-commerce websites

72. Catalog management software

73. Helps generate and manage catalog content

74. Catalog and content management software works with profiling tools to personalize content

76. Contains software and model of business

77. Workflow model express:

78. Set of business rules

79. Role of stakeholders

80. Databases used

81. Task sequences

84. Responds to such things as customer’s first website visit and payments

85. Monitors all e-commerce processes

86. Records all relevant events, including problem situations

87. Notifies all involved stakeholders

89. Need customers , suppliers , and other stakeholders

90. Online communities

91. E-mail , chat , discussion groups

92. Enhances customer service

94. three main types of transactions:

95. one-time customer-to-vendor payment

96. recurring customer-to-vendor payment

98. Electronic payment lowers costs for businesses

99. Offering electronic payment can also help businesses improve customer retention

101. defend yourself against identity theft by using virus protection software and a firewall on your computer