GICSA Corporate Overview
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- 2. Market Focus Solutions Portfolio Success stories Why GICSA? GICSA Confidential
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- 4. Outsourcing and Professional Services Custom-Made OSS/BSS and Value-Added Services based on Off-The-Shelf Off -The-Shelf products Applications and Services for IN and Next Generation networks Voice, Data and Multimedia Value-Added Services for Fixed and Mobile Networks GICSA Confidential
- 5. Allow people to communicate and collaborate more quickly, easily and effectively End-user autonomy Enrichment of media over the service Improvement of Open standards- end-user/customer based architecture experience Cost effectiveness New revenue streams and profitability GICSA Confidential
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- 7. G : Suitehelp you transform the customer experience and achieve operational excellence through improved service delivery, customer intelligence, and an offering of next generation solutions for enterprise and carrier. G : Suite products and services are providing a more integrated approach to realizing better business outcomes. • GICSA built the suite that is taking • GICSA comply your individual OFF-THE-SHELF SOLUTIONS CUSTOM-MADE SOLUTIONS enterprises and network service business needs with flexible providers, and their leaders to the solutions where requirements are next level developed increasingly or off-the- • G Suite is an offering of products shelf solutions that can be tailored designed to answer a wide range to meet your project needs of Next Generation IT and • All this powered by the knowledge Telecommunications questions and commitment of our experts GICSA Confidential
- 8. The GICSA AdvancedFree-phone Service is a core network application that allows making free phone calls to a service subscriber by dialing a special service access number. The service provides advanced routing rules like time based routing, origin based routing, percentage based routing, and a web based interface to create complex routing plan in a routing tree form which even includes custom announcements. GICSA Confidential
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- 10. • Routing • Announcement • Redirection •Control features Routing Features Redirection Features Announcement Features Control Features features features provide features provide provide direct enhances information to for the transfer management of customer help callers of callers to various toll-free service with reach the right alternate service parameters, and improved call destination, with locations, inside can even support handling. They friendly, profess or outside the the creation and provide for ionally-recorded customer scheduling of new effective messages. This business. These routing plans. management feature can also features support These features across multiple deliver courtesy the concept of provide to locations, and announcements customer customer a high improved to keep callers ownership by degree of productivity by informed of call letting the engagement by leveraging status, wait contact center giving you the resources times and other serve as a touch ability to monitor your toll-free across time information. point for services and, if zones. multiple needed, make customer adjustments "on interactions. the fly." GICSA Confidential
- 11. The GICSA AdvancedTelebroadcasting service is carrier-grade solution allows generating campaigns of marketing and sales for instance. GICSA has improved its features with enriched media capabilities like video portal, voice/video mail, and video call, a data collector, and integration with contact centers. GICSA Confidential
- 12. Easy integration with content channels Additional revenue from IMS Compliant increased interactivity Flexible Time Any to Market with terminating customizable point plans Security for Active and absolute configure your information service on-line confidentiality GICSA Confidential
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- 14. GICSA PHONE isa voice over IP (VoIP) service that allows making calls from PCs and Smartphone's over the internet and terminates the call on a standard telephone or Softphone using state-of-the-art VoIP and Web technology. With this service, people will discover the great cost saving benefits, and take customer experience to the next level. GICSA Confidential
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- 17. Emiliano Ricci Log Enrique Munive Available | Mari Hernández (53414958) ···································· 5534567819 00:01:32 ···································· Luis García Options | Line 1 Line 2 Line 3 Line 4 Search for a contact X Messaging Hold XFer Msgs Conf DND Enrique Munive ··································· Start Video Name 1 2 3 Hung up Luis García ABC DEF Expand + | Home - | Friends 4 5 6 Mute GHI JKL MNO Close Enrique Munive ·············································· 7 8 9 Video Luis García PQRS TUV WXYZ Settings ·············································· Mary Hernandez Microphone 0 # Speacker + | Work * Redial Clear GICSA Confidential
- 18. The GICSA Centrexsolution allows a service provider voice communications on a packet-switched IP infrastructure and extend these packetized services to lucrative corporate customers. In essence, the solution allows service providers to be a service bureau for a corporate customer's voice needs. GICSA has designed this solution for customers (end-users) that want all the features of an IP-based private branch exchange (PBX) without the associated capital, lease or maintenance costs. All the PBX functionality - a full suite of features and routing intelligence - will reside in the service provider network. GICSA Confidential
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- 20. Call Forwarding Black-list & White-list Redial Service Restriction Outgoing Call Transfer Music On-Hold Call Pick-Up Modem & Fax Support Audio Conferencing Private Numbering Plan Caller ID Sequential Ringing Call Back Simultaneous Ringing Voice Mail Customizable CDR Lawful Interception Group Dialing Call Hold Voice Portal and Web Interface for Call Hunting End-User Autonomy Anonymous Call Reject Voice Portal Integration IdentaRing Call Center Integration Speed dial Do Not Disturb Select Accept/Reject Call Call Park Message Waiting GICSA Confidential
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- 22. Action and excitementplay an important part in today's mobile and internet lifestyle GICSA offers converged fixed and mobile, real-time multimedia services that allow users to communicate using voice, video and chat G:MM combines quality, interoperability, efficiency, regulatory and supplementary services with the rich media and dynamics of internet community-based communication Generate new revenue streams GICSA Confidential
- 23. Capture new businesses by offering customers Provide services Reach-Interactive the quality and and solutions that Avoid customer Services interoperability of deliver a richer user churn anytime, anywhere, telecom systems experience on any device. and the speed and innovation of the Internet GICSA Confidential
- 24. The GICSA Multimediaoffering includes: • Automatic audio/video conferencing • Web Portal for scheduling, contacts list, and G : Join-us conference requesting • Real-time monitoring of conference sessions • Internet and 3G subscribers • Laptops mobile handsets G : Surveillance • Watch your home, office, a public place or another location of interest. • Sponsored calls • Economical benefits for subscribers, sponsors G : Advertising and service providers • Dramatic increase in traffic GICSA Confidential
- 25. • Improves customercare • Advertising G : Kiosk • Contact Center integration • Instant Messaging • IVVR Video Portal • 3PP Next-Gen Services integration • Video On-Hold • Internet and 3G subscribers Video Call • Laptops and mobile handsets • Richer communications and collaboration • Internet and 3G subscribers Video Mail • Web and Video Portal Access • Enriched call termination GICSA Confidential
- 26. GICSA Professional Servicesoffers an integral portfolio of IT & Telecom infrastructure services. These services are designed to help our customers assess, architect, optimize, implement, test and manage their IT & Telecom solutions. As a result, our customers experience reduced costs, complexity and risks to improve quality of service. GICSA Confidential
- 27. GICSA Services offeringbrings our customers a variety of options for both packaged and tailored engagements: • IN & IMS Service • • SYSTEMS INTEGRATION OUTSOURCING CONSULTING OFF-SHORE & NEAR-SHORE Development IN & IMS Layer/OSS: • Solution Architect • Service Layer • Tailoring • Quality Assurance • OSS • Tuning • Project Management • Planning and • Network • Solution Delivery Engineering Transformation • Documentation • Migration • Integration • Testing • Verification GICSA Confidential
- 28. • GlassFish 2.0 • Convergys • C# 3.0 • C, C++ • HTTPS • Jboss • Dialogic • JSE 6.0 • MDX • MSCML • Sailfin • Radisys • PL/SQL • PHP 5.0 • MSML • Tomcat • Unix scripting • XML • SIP • Weblogic • Action Script • XHTML • SSL • Websphere • UML • JSTL • VXML • Apache http Server • CSS • JSP • CCXML • Oracle AS • Java Script • OSA/PARLAY • GRXML APPLICATION PROGRAMMING PROGRAMMING MEDIA SERVERS PROTOCOLS SERVERS LANGUAGES LANGUAGES • RTP • Ajax • J2ME • Solaris 10 • DB2 • SS7 • Crystal Reports • Pentaho BI • Debian • MSSQL • TCP/UDP • Jasper Reports • Struts 2.0 • MacOS • Oracle • SNMP • Java Persistence API • Hibernate • RedHat • Sybase • INAP • Java Server Faces 2.0 • HMP 4.1 • Ubuntu • MySQL • ISUP • Rich Faces 3.2 • J2EE 5.0 • Windows • LDAP • Swing • Rational Rose • Windows Server • Active Directory • .Net • EJB 3.0 • Inter Asterisk Exchange • Flex 3.0 • Web Services OPERATIVE PROTOCOLS FRAMEWORKS FRAMEWORKS DATA BASES SYSTEMS • Eclipse • Telcordia Granite Network • Ericsson Service Directory Inventory Studio • HP OpenView • Net Beans • Wire hark • Traffic generators • Subversion • Tracking system TOOLS OSS GICSA Confidential
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- 30. Challenge Solution Benefits • Intelligent • GICSA developed • Reduction in 80% Network an integral of the time in Management solution services Center of composed of provisioning Teléfonos de software, hardwar process México did not e , and a High- • System deduced have a system for Performance by 23% the rate of real-time DB, all this human error, and provisioning of integrated to the this is reflected in toll-free and pre- Ericsson SMAS a decrease of 60% paid services, and Platform in complaints and post-process of corrective transaction data measures for generation of historical reports and statistics to measure effectiveness GICSA Confidential
- 31. Challenge Solution Benefits • ALU Contact • GICSA developed • This solution Center had to be an enabler that allowed an integrated with the can adapt, handle important Ericsson IMS Core solve the SIP technological signaling update to the call differences centers of between ALU Teléfonos de Contact Center México and Ericsson IMS • Telmex will be Core prepared to offer • The solution enriched and components are: unified • Administration communications Interface and better • Signaling Core customer service • Adaptation Logic • Criteria management GICSA Confidential
- 32. Challenge Solution Benefits • A solution to • The key modules • Reduction of calculate the Bit are: solution delivery Error Rate on • Calculate the time from 2 weeks Internet Service BER on the to 5 days Infrastructure corresponding • Real-time ADSL Port monitoring of • Extraction- network Transformation- infrastructure Load Process • Assurance of QoS for Performance Files from AXH’s • Data synchronization • Desktop Client for information and results visualization GICSA Confidential
- 33. Challenge Solution Benefits • Telefónica Brazil • Telcordia • English Speaking had the need of a contracted GICSA • Carrier Network fulfillment to deliver training elements solution for their of Telcordia’s knowledge operations inventory solution • Experience on on site definition of processes • Development of new functionalities • The whole knowledge of Telcordia’s solution GICSA Confidential
- 34. Challenge Solution Benefits • Number • GICSA solution • Nowadays Portability for components are: Teléfonos de more than 20 • A Service to México fulfill the services like handle the COFETEL Prepaid, VPN, Toll- portability mandatory free, I&B, televotin functionality • Telmex has gained g, all based on • 23 enablers for 3% of market Ericsson IN each service share • Adjustments to • Carso group is each of the 23 ready to services participate as a • Data access Triple-play layer to the provider. Number Portability DB GICSA Confidential
- 35. Challenge Solution Benefits • Telmex obtained • GICSA • Performance of data of prepaid implemented a production and postpaid solution to infrastructure services directly replicate the data improved 20% from their bases of prepaid • No more risks production and prepaid • An infrastructure infrastructure. services on-line. to exploit This was a risky The key factors: information and operation with • Geographical generate reports high probabilities redundancy and statistics to impact other • No service services. affectation during implementation • Synchronization of bi-nodes • Fine-tuning GICSA Confidential
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- 37. Platforms End to end solutions • Our Solutions are built on best-in- • GICSA helps to achieve your class telecom platforms world business objectives with: wide. consulting, design, engineering, installation, • Fully open, standards-based integration, test, project solutions tailored to easily and management, user and data flexibly comply with your migration, operations, requirements. optimization and maintenance. Economic benefits Time factor • Reduce time-to-customer • The GICSA time factor is the extent to which our • Retain and grow customer solutions meets base and revenue customer time demands. • Manage and reduce complexity and risk GICSA Confidential
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