Shango is a multi-tenated Integration-as-a-service cloud orchestration platform used to activate, automate and manage disparate applications via one GUI interface.
Shango is a multi-tenated Integration-as-a-service cloud orchestration platform used to activate, automate and manage disparate applications via one GUI interface.
5 Strategies For Effectively Integrating SMS, IVR and SocialWaterfall Mobile
Waterfall Mobile and Angel's presentation of the top strategies for effective cross-channel integration of SMS, IVR and social. Gain a clear understanding how:
- SMS text messaging services can integrate into IVR systems to form a key facet of businesses' customer care strategy
- Business intelligence, customer analytics and reporting can help deliver better customer engagement
GENBAND A2 Inteligent Messaging is tightly integrated into the GENBAND A2 Unified Communcations applications across desktop, IP phones, and mobile platform offering.
Brief introduction to Rubik Financial Limited - the 'Bank-in-a-Box' for financial institutions.
Rubik has product specialities in core, cards, collections and channels, but also delivers a Software-as-a-Service (SaaS) complete banking system.
5 Strategies For Effectively Integrating SMS, IVR and SocialWaterfall Mobile
Waterfall Mobile and Angel's presentation of the top strategies for effective cross-channel integration of SMS, IVR and social. Gain a clear understanding how:
- SMS text messaging services can integrate into IVR systems to form a key facet of businesses' customer care strategy
- Business intelligence, customer analytics and reporting can help deliver better customer engagement
GENBAND A2 Inteligent Messaging is tightly integrated into the GENBAND A2 Unified Communcations applications across desktop, IP phones, and mobile platform offering.
Brief introduction to Rubik Financial Limited - the 'Bank-in-a-Box' for financial institutions.
Rubik has product specialities in core, cards, collections and channels, but also delivers a Software-as-a-Service (SaaS) complete banking system.
Modern Governor in the London Borough of BrentElaine Walton
Derek Balaam spoke recently at our Modern Governor event - see his slides here about how Modern Governor e-learning for School Governors works in Brent.
Galerie des Beaux Arts. Een unieke galerie waar u in een stijlvolle omgeving geniet van een bijzondere collectie oude en hedendaagse kunstobjecten. Moderne schilderijen en beeldhouwwerken, antieke meubelen en klokken, kostelijke sieraden en juwelen, verfijnde kleinoden in zilver en goud …
The EnableX Experience redefining Communications across the GlobeEnablex io
Today, customers have become more technologically savvy and favour digital channels to communicate with brands instead of traditional mediums. Using our full-stack communication apis, brands are able to keep up with the changing customer behaviour and get real-time visibility into the customer journey.
Empower your websites or apps with real-time communicationEnablex1
Build voice, video and messaging right into your application and workflow the easy
way. Build on a robust, cloud-based platform, it comes with video call APIs that
can scale to the thosands and innovative features that will excite your users.
Converged communication platform for the multi-channel contact centre environment
Fusion Contact is a unique converged platform that integrates voice, email, social media, web and SMS to one browser-based agent interface and provides queuing, routing and monitoring across these multiple channels.
This advanced contact centre solution, available as an on premise or cloud-based deployment, gives your business complete control over communication management; streamlining potential peaks in activity across multiple channels and enabling you to respond to enquiries systematically, whatever channel your customers choose to contact you.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
2. channels and enabling routing based on customer history.
Is your Contact Center relationship-
centered? One Contact Center, One Total Insight
Infrastructure, resources, skills, technologies, and work- Contact Centers need analytics and reports that are mean-
flows… configure these components right and you have a ingful and relationship-centered. Acqueon iQ offers power-
Contact Center that can interact with customers. Is it ful reporting features to help Contact Centers understand
enough to realize the true potential of interaction? Not relationship stories the numbers tell. This helps you under-
really; not until your Contact Center becomes relationship- stand just how well your Contact Center is moving towards
centered. realizing the true purpose of interaction.
Business benefits delivered by
Acqueon iQ – Acqueon iQ
Don’t just interact. Relate.
Interaction that meets customer expectations leads to
Acqueon iQ is a Contact Center in a Box solution with an relationships that assure growing customer acquisition,
attitude – that the purpose of interaction is to relate. As a retention, loyalty, and value; and, ultimately, successful
result, Acqueon iQ is designed to bridge the gap between brands and businesses. Acqueon iQ is designed to play a
an interaction (CIM) and a relationship (CRM). In any central role in making this happen, with compelling business
Contact Center, CIM becomes a natural extension of the benefits to boot as well:
CRM, providing instant CTI and multi channel capabilities.
With Acqueon iQ, this is just a starting point. Applying its A multi-tenant solution, Acqueon iQ delivers simplified
Relationship Quotient, Acqueon creates a full circle of integration of a Contact Center, power to leverage function-
relationship-interaction-relationship. ality of various applications in the fullest manner, and ease in
evolution of the Contact Center, through ongoing addition
To make your Contact Center relationship-centered, of new technology, applications, and functionality.
Acqueon iQ is built on the following overarching,
customer-driven precepts: Acqueon iQ is designed from ground up to be a standards-
based solution with open architecture and interface, using
One Customer, One Path through the Contact Center web services. Built on a rapid implementation framework,
Acqueon iQ slashes implementation costs and delivers an
Acqueon iQ delivers Universal Queuing capabilities for a agile solution throughout the life cycle.
Contact Center. This enables you to create routing rules
driven by the customer and not by independent channels. Businesses need reliability, availability and scalability.
The result? Irrespective of multiple touch points, you Acqueon iQ delivers on all counts, with a Total Cost of
provide one path that translates into a consistent customer Ownership (TCO) that is unmatched.
experience.
One Customer, One View for the Agent
Acqueon iQ - Components
Customers expect service agents to have a clear picture of
who they are and what their needs are. Through an
Integrated Agent Desktop, Acqueon iQ transforms the
view of the agent serving a customer. This cuts across Agent IVR
presence PBX / ACD
channels and business applications to give the agent a
crystal-clear, single vision of the customer, unifying all
dimensions of the customer’s relationship with the Voice
Blending
business. This way, your Contact Center offers the best recording
possible response to a customer.
Predictive Inbound
One Customer, One Interaction dialing Acqueon iQ
voice
Inbound
Customers value relationships where a single interaction Outbound
chat, e-mail,
can ensure that all their requirements and expectations are e-mail, SMS
SMS
met. Acqueon iQ makes this possible by enhancing First
Contact Resolution (FCR) capabilities, built on features Outbound Web
such as LCI (Last Customer Interaction), multi-skilling, voice based apps LCI
capturing previous transactions of the customer across
3. Acqueon iQ – Features of Components with ease
– Internal LAN chat
PBX – Uses Dialogic DNI cards for PSTN
termination Call guide – Scripting tool to design agent question &
– Supports SIP trunking from a PBX answer sessions
– Also supports direct SIP trunking from PSTN
– Uses Dialogic HMP for SIP trunk (from
service provider or IP PBX) termination Quality monitoring
– Agent phones can be SIP based soft or – Inbuilt voice recorder for both inbound &
hard phones outbound calls
ACD-UQE – Routing across channels with a common set Reporting – Web based supervisor console
of business rules – Web based historical reports
– Graphical scripting for skill based routing – Business parameters based reporting
– Scalable and high performance
Unified agent desktop – inbound
IVR – SIP based IVR platform
– Provides a graphical scripting tool for call
flow development
Inbound – Voice
– Chat
HTML-based chat engine, canned
messages, file upload and page push
– E-mail
Categorization engine – keyword search,
canned messages, file attachments,
auto responses and junk mails
– SMS (same interface as chat)
– Fax (through e-mail channel)
Outbound – Voice
Support for multiple pacing modes (preview,
power and predictive)
– E-mail Supervisor dashboard - ACD
– SMS
– Call Analysis
CRBT detection
– List management
– Campaign management
– Dial plan (contact life cycle management)
– Do Not Call (DNC) List
– Time zone
– Contact selection
Blended – Inbound & outbound voice or other inbound
channels
– Outbound voice rate controlled by inbound
SLA Supervisor dashboard
Callback management
– Ability to set callbacks for callers in queue
– Ability to set Web callbacks
Integrated Web-based agent desktop
– Support for embedded SIP softphone
– Support for all delivery channels
– Support for business applications
– Last Customer Interaction (tracking customer
details across channels)
Agent presence management and propagation
– Availability of supervisor and peer presence
– Easy search of agents
– Transfer requests or consult across peers
4. About Acqueon
Acqueon Technologies Inc specializes in developing products
and solutions for the Customer Interaction Management
(CIM) industry.
These products and solutions use business logic to deliver a
distinctive customer experience by enabling organizations to
not just interact with their customers – but relate.
Acqueon products and solutions also offer a compelling Total
Cost of Ownership (TCO), which is further enhanced by
rapid deployment.
Acqueon products and solutions handle millions of transac-
tions every day at multiple sites and are implemented across
various verticals such as Banking, Insurance, Retail, Telecom,
Healthcare, and Education among others, in over 17 coun-
tries.
Acqueon Technologies Inc.
100 Overlook Center
2nd Floor
Princeton NJ 08540
Tel: 609-945-3139
E-mail: sales@acqueon.com
www.acqueon.com