Shared Services Canada is transforming IT service delivery through a multi-step methodology. It aims to simplify technology infrastructure, standardize processes, modernize systems and make services more cost effective. The transformation will consolidate data centres, modernize networks and transition to a cloud-based infrastructure over three waves from 2013 to 2020. It uses a five step plan-build-operate methodology for individual service transformations.

1. Shared Services Canada: An Update on
Transformation Initiatives
ITAC
February 12, 2013

2. SSC Service Transformation Model
Mandated
to deliver
An
Integrated organisation
technology designed to
services transform
Transformative (PBOM)
by design
Industry,
An applied
workforce, and
transformation
partner
methodology
relationships
2

3. Transformation Methodology
Plan Build Operate
Service Strategy & Service Design Service Transition Service Operations
Step
1:
Step
2:
Step
3:
Step
4:
Step
5:
Current
State
Requirements
End
State
Plan
and
Execute
Procure
u Inventory
u Requirements
u Target
u Consolida3on
u Progress
Strategy
and
u Applica3on
Analysis
Architecture
Plan
Reports
Map
u Engagement
u Target
u HR
Strategic
u Benefits
Strategy
Organiza3on
Plan
Reports
u Networks
Map
u Change
Mgmt.
u Case
Studies,
u Service
Delivery
Plan
Industry
Trends
Model
u Business
Case(s)
Management (enabling services such as HR, Finance and Procurement among others)
3

4. DCC & Telecom Transformation Strategies
Reduce
Standardize
Key
Driver:
Capital
refresh
lifecycle
Modernize
Commodi6ze
4

5. Conceptual End State – Simpler, Safer and Smarter
Allies
(+Interna)onal)
Internet
Virtual
Canadians
Private
Cloud
Businesses
Governments
GC
Network
Regional
and
Interna3onal
Carriers
(377,000
users;
3500+
loca3ons)
Public
Servants
GC
Offices
Produc3on
X
Produc3on
Y
Business
Con3nuity
Enterprise
Security
Sensi6ve
Data
Enclaves
Development
Development
Centre
Geographic
Diversity
• Separate
Development
Data
Centres
for
best
support
of
• Data
Centres
in
pairs
for
applica5on
development
high
performance
• Leading
prac5ce
to
ensure
strong
• Data
Centres
in
diverse
segrega5on
of
produc5on
loca5ons
for
disaster
environment
from
non-­‐
tolerance
produc5on
5

6. Schedule for DCC and Telecom
Transformations
Step
1:
Current
State
Step
2:
Requirements
Step
3:
End
State
Step
4:
Plan
Step
5:
Execute
Wave
1
High-­‐Level
Detailed
Step
5:
Execute
Wave
2
Plans
Step
5:
Execute
Wave
3
Program
Management:
Project
Management,
Repor3ng,
Communica3ons,
Governance,
Stakeholder
Engagement,
Finance
Sep.
Dec.
Mar.
Jun.
Sep.
2014
2016
2018
2020
2013
6