The document discusses how B2B e-business and supply chain management can be improved through increased interoperability and use of standards like NemHandel and OIOUBL. It proposes reference models for a plug-and-play B2B supply chain where suppliers, producers, distributors, retailers, and customers can seamlessly exchange information. The models aim to allow boundaryless information flow across organizations. The document also discusses how e-business CRM and SCM systems can be integrated to provide a 360-degree view of customers and transactions through the use of technologies like web services and XML.
Oplægget blev holdt ved InfinIT-arrangementet "Temadag om værdikæder i netværk og plug'n play supply chains" afholdt den 1. november 2011.
Læs mere på http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/grib_chancen_nu.htm
The document discusses the role of consultant companies in the supply chain, noting that they typically work as specialists placed between the customer and other parts of the supply chain. It describes the characteristics and challenges of consultant businesses and provides an example of a consultant company. Finally, it discusses future demands on consultant companies and potential solutions around platforms, flexibility, and use of new technologies like robotics and RFID tags.
In this presentation, we will discuss e-commerce on a B2B level in detail while focusing on planning on e-business model, determinants, basic principle for effective outcome, guidelines and much more toget a positive result.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
An e-business can be successful only if it is able to meet the three core requirements they include availability, scalability and cost effectiveness. E-business planning incorporates a host of processes: the business model analyzes the characterestics of the business, functional model looks at the navigational structure of the site, customer model tracks the patterns of customer behavior and the resource model looks at site architecture and service demands.
Additionally, there are five determinants to E-Loyalty. They include, quality support system, on-time delivery, compelling product presentation, convenient and reasonably priced transportation costs and trustworthy privacy policies with respect to customers’ identity and purchases.
There are five basic principles to succeed in the e-business universe. The entrepreneur should take the lead in satisfying customer expectations, should reach out to new markets by filling a gap, get to market quickly as well as quickly respond to market changes. In a similar vein there are certain guidelines for achieving efficiency in the e-business space. They include sound process management, integrated information systems, deep business knowledge and long range planning.
B2B electronic commerce involves the exchange of goods and services between businesses online. It can take several forms including supplier-oriented marketplaces, buyer-oriented marketplaces, and intermediary-oriented marketplaces. Key aspects of B2B e-commerce discussed in the document include procurement management, supply chain management, EDI, and the role of software agents in facilitating communication between buyers and sellers.
In this presentation, we will discuss about the different requirements needed to start an ebusiness starting from functionality of servers, navigational structure, customer behavior and a detailed value chain. In short, we will talk about the essential elements of an electronic business.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
In this presentation, we will discuss the e-business architecture, multilayer architecture for e-business sites and various e-business areas. We will also talk about the evolution of e-business and potential of various e-business applications.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
E-business has varied components; they include merchandise planning and analysis, inventory management, knowledge management and customer relationship management. Several new technologies have now emerged to support e-business. Some of them are portals, trading exchanges and indirect procurement among others.
The main reasons for conducting E-business include improving service level, creating growth potential, enhancing customer access and reducing distribution costs.
Oplægget blev holdt ved InfinIT-arrangementet "Temadag om værdikæder i netværk og plug'n play supply chains" afholdt den 1. november 2011.
Læs mere på http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/grib_chancen_nu.htm
The document discusses the role of consultant companies in the supply chain, noting that they typically work as specialists placed between the customer and other parts of the supply chain. It describes the characteristics and challenges of consultant businesses and provides an example of a consultant company. Finally, it discusses future demands on consultant companies and potential solutions around platforms, flexibility, and use of new technologies like robotics and RFID tags.
In this presentation, we will discuss e-commerce on a B2B level in detail while focusing on planning on e-business model, determinants, basic principle for effective outcome, guidelines and much more toget a positive result.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
An e-business can be successful only if it is able to meet the three core requirements they include availability, scalability and cost effectiveness. E-business planning incorporates a host of processes: the business model analyzes the characterestics of the business, functional model looks at the navigational structure of the site, customer model tracks the patterns of customer behavior and the resource model looks at site architecture and service demands.
Additionally, there are five determinants to E-Loyalty. They include, quality support system, on-time delivery, compelling product presentation, convenient and reasonably priced transportation costs and trustworthy privacy policies with respect to customers’ identity and purchases.
There are five basic principles to succeed in the e-business universe. The entrepreneur should take the lead in satisfying customer expectations, should reach out to new markets by filling a gap, get to market quickly as well as quickly respond to market changes. In a similar vein there are certain guidelines for achieving efficiency in the e-business space. They include sound process management, integrated information systems, deep business knowledge and long range planning.
B2B electronic commerce involves the exchange of goods and services between businesses online. It can take several forms including supplier-oriented marketplaces, buyer-oriented marketplaces, and intermediary-oriented marketplaces. Key aspects of B2B e-commerce discussed in the document include procurement management, supply chain management, EDI, and the role of software agents in facilitating communication between buyers and sellers.
In this presentation, we will discuss about the different requirements needed to start an ebusiness starting from functionality of servers, navigational structure, customer behavior and a detailed value chain. In short, we will talk about the essential elements of an electronic business.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
In this presentation, we will discuss the e-business architecture, multilayer architecture for e-business sites and various e-business areas. We will also talk about the evolution of e-business and potential of various e-business applications.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
E-business has varied components; they include merchandise planning and analysis, inventory management, knowledge management and customer relationship management. Several new technologies have now emerged to support e-business. Some of them are portals, trading exchanges and indirect procurement among others.
The main reasons for conducting E-business include improving service level, creating growth potential, enhancing customer access and reducing distribution costs.
The document discusses electronic business and e-business applications. It describes key areas of e-business like merchandise planning, fulfillment, inventory management, and customer relationship management. Emerging applications discussed include portals, trading exchanges, order management, and virtual fulfillment networks. The document also outlines e-business architecture, benefits, and a multi-tiered architecture for e-business sites. It analyzes challenges, categories of B2B marketplaces, and top business reasons for adopting e-business.
This document provides an overview of topics related to accounting information systems and electronic commerce. It defines electronic commerce and discusses Internet technologies like packet switching and virtual private networks. It also summarizes common Internet protocols, benefits of Internet commerce, security risks, and implications for the accounting profession.
This document provides an overview and agenda for a presentation on the Russian broadband market. It includes sections on global broadband trends, the Russian ICT market situation, fixed and wireless networks in Russia, and the top 10 things to do in the Russian broadband sector. Slides cover topics like broadband forecasts, infrastructure, bandwidth, satellite services, and market projections. The presentation aims to analyze opportunities in the growing Russian broadband industry.
This document discusses how a company called ARPK1 helps traditional industries modernize through new technologies like RFID. It outlines ARPK1's supply chain management approach called "Supply Chain Fractal" which helps companies better manage requirements, orders, logistics, and processes. The document also highlights how ARPK1 provides benefits like cost reductions, continuous improvement programs, and quantifiable cost savings through efforts like supply chain enhancement and business process integration.
Business Value Networks And Information Technology V5eamonnmccormick
The document discusses business value networks and leveraging TOGAF for enterprise architecture. It provides an overview of TOGAF and its use for developing enterprise architectures. It emphasizes focusing architecture efforts on delivering shareholder value through well-managed value networks. The document outlines understanding the business value network vision, developing the business value network architecture, and the key roles and execution process for a business value network model.
Axway provides a file transfer solution called Axway File Transfer Direct that allows users to easily and securely send large files. It offers an email-like experience with visibility into file transfers and delivery status. File Transfer Direct provides a more secure and reliable alternative to email, FTP, and cloud-based storage for large file transfers. It ensures file integrity and delivery while being easy for users and administrators to manage. The solution's scalability, high availability, and security features make it suitable for organizations with critical file transfer needs.
1) The traditional telecom business model is threatened by new technologies and competitors in the 2.0 world, but these changes also open new opportunities for telecom companies that can adapt.
2) To take advantage of opportunities in the 2.0 world, telecom companies need flexible front and back office systems to offer both traditional and new services, and adopt a business approach within and beyond the traditional ecosystem.
3) By identifying and prioritizing potential new customers, designing the right go-to-market strategy, and offering innovative services, telecom companies can turn competitors into customers in the 2.0 world.
Telecoms' Regulatory Accounting Separation and Oman Case Studyssimam
Accounting separation is being implemented in Oman to regulate the telecom market. It requires dominant operators like Omantel to prepare separate financial statements for different business lines to increase transparency around costs, revenues, and internal transactions. This aims to prevent anti-competitive behavior by ensuring non-discriminatory treatment of competitors. Oman's telecom regulator TRA specifies parameters for the cost accounting model and uses results from regulatory accounting to conduct tests around margin squeeze, predatory pricing, and cross-subsidization. The Oman model provides a framework for implementing accounting separation as a regulatory tool.
This document discusses STS Digital, a provider of digital smartphone technology training and consulting services for businesses. It describes STS Digital's offerings, which include courses on using BlackBerry technology for business, smartphone consulting services, and social media marketing solutions using LinkedIn. It also introduces STS Digital's work with Research in Motion (Rim) on the new BlackBerry Enterprise Server Express, which allows businesses to connect employees wirelessly at low cost.
Tikona is a top broadband service provider in India with over 40,000 WiFi access points. They provide wireless broadband services to over 200,000 subscribers and 500 enterprise customers. Tikona sells their services through two mediums: SME and MRS. SME targets small and medium businesses through direct marketing, telecalling, field sales etc. MRS targets retail customers through promotions at retail stores. Tikona has specialized plans for SME and MRS customers and aims to target first time users and customers churning from competitors.
Scaling MySQL: Benefits of Automatic Data DistributionScaleBase
In this webinar, we cover how ScaleBase provides transparent data distribution to its clients, overcoming caveats, hiding the complexity involved in data distribution, and making it transparent to the application.
The document discusses how SIP-enabled VoIP solutions can empower organizations to improve customer service operations and drive greater business value. SIP allows for virtualization of contact center resources across multiple locations, improving agent productivity and reducing costs. It also enables presence-based applications and unified communications to enhance the customer experience. Adopting SIP-based VoIP architectures provides strategic benefits like competitive differentiation and new customer-oriented applications.
Succeeding in a World Gone Mobile (Part II) - MobilitySimpleSignal
Michael Sterl from SimpleSignal discussed how voice, mobility, and collaboration technologies are transforming business communications. Voice services are becoming just another application on mobile devices. Managed services are growing as businesses move to "an office in the cloud" allowing workers to be located anywhere. Collaboration technologies like video and messaging will be ubiquitous. SimpleSignal offers unified communications applications that extend PBX features to mobile devices, enable messaging from business phone numbers, and provide an integrated user experience across devices.
The document discusses the impact of social listening. It provides examples of how Philips has used social media to engage with consumers and gain insights. It also describes a case study where Philips used social listening to improve sentiment toward a sonicare toothbrush, which led to reductions in negative feedback and call center calls. The key lessons highlighted are the importance of understanding consumer language and mindsets and testing insights.
11 Strategies to Deploy PCI Compliant NetworksCradlePoint
Companies that store, process, or transmit credit card information must comply with the Payment Card Industry Data Security Standard (PCI-DSS).
Failure to comply can result in fines, lawsuits, and even bans from processing credit cards. Even worse, companies that are breached can find themselves in the news headlines, significantly impacting goodwill with customers, partners, and shareholders.
October 7 Unified Communications Dulaneyandhafnerchgibbs7
This document provides an overview of a Gartner webinar on unified communications and mobility. The webinar discusses key issues around justifying UC's move into smartphones and where it will fit within unified communications and collaboration environments. It explores how UC will enable mobility and viable vendor selection scenarios. The presentation covers topics like the changing nature of work, building a communications requirements matrix, and the impact of UC functionality on different devices. Polling questions gauge participants' views on topics like WiFi coverage, personal vs. business phones, and smartphone vs. deskphone usage.
Foredrag om værdien af digitale medier for iværksættere og mindre virksomhederMette Sandgaard
De værktøjer, som man for blot få år siden betragtede som de vigtigste i salgs- og markedsføringsarbejdet er stort set forældede og ikke resultatskabende. For ganske få år siden blev fokus rettet mod hjemmesiden, som pludselig blev alfa og omega i virksomhedens kommunikation med markedet – men også her blæser forandringens vinde: I dag anbefaler flere specialister, at man laver en enkel og nydelig hjemmeside med nødvendige informationer om virksomheden, men straks linker til sociale medier som Facebook, Twitter, LinkedIn o.a. Det er nemlig på disse netværk, at succeserne skabes.
Præsentation til foredrag om værdien af digitale medier for iværksættere og mindre virksomheder af Mette Sandgaard.
The document discusses electronic business and e-business applications. It describes key areas of e-business like merchandise planning, fulfillment, inventory management, and customer relationship management. Emerging applications discussed include portals, trading exchanges, order management, and virtual fulfillment networks. The document also outlines e-business architecture, benefits, and a multi-tiered architecture for e-business sites. It analyzes challenges, categories of B2B marketplaces, and top business reasons for adopting e-business.
This document provides an overview of topics related to accounting information systems and electronic commerce. It defines electronic commerce and discusses Internet technologies like packet switching and virtual private networks. It also summarizes common Internet protocols, benefits of Internet commerce, security risks, and implications for the accounting profession.
This document provides an overview and agenda for a presentation on the Russian broadband market. It includes sections on global broadband trends, the Russian ICT market situation, fixed and wireless networks in Russia, and the top 10 things to do in the Russian broadband sector. Slides cover topics like broadband forecasts, infrastructure, bandwidth, satellite services, and market projections. The presentation aims to analyze opportunities in the growing Russian broadband industry.
This document discusses how a company called ARPK1 helps traditional industries modernize through new technologies like RFID. It outlines ARPK1's supply chain management approach called "Supply Chain Fractal" which helps companies better manage requirements, orders, logistics, and processes. The document also highlights how ARPK1 provides benefits like cost reductions, continuous improvement programs, and quantifiable cost savings through efforts like supply chain enhancement and business process integration.
Business Value Networks And Information Technology V5eamonnmccormick
The document discusses business value networks and leveraging TOGAF for enterprise architecture. It provides an overview of TOGAF and its use for developing enterprise architectures. It emphasizes focusing architecture efforts on delivering shareholder value through well-managed value networks. The document outlines understanding the business value network vision, developing the business value network architecture, and the key roles and execution process for a business value network model.
Axway provides a file transfer solution called Axway File Transfer Direct that allows users to easily and securely send large files. It offers an email-like experience with visibility into file transfers and delivery status. File Transfer Direct provides a more secure and reliable alternative to email, FTP, and cloud-based storage for large file transfers. It ensures file integrity and delivery while being easy for users and administrators to manage. The solution's scalability, high availability, and security features make it suitable for organizations with critical file transfer needs.
1) The traditional telecom business model is threatened by new technologies and competitors in the 2.0 world, but these changes also open new opportunities for telecom companies that can adapt.
2) To take advantage of opportunities in the 2.0 world, telecom companies need flexible front and back office systems to offer both traditional and new services, and adopt a business approach within and beyond the traditional ecosystem.
3) By identifying and prioritizing potential new customers, designing the right go-to-market strategy, and offering innovative services, telecom companies can turn competitors into customers in the 2.0 world.
Telecoms' Regulatory Accounting Separation and Oman Case Studyssimam
Accounting separation is being implemented in Oman to regulate the telecom market. It requires dominant operators like Omantel to prepare separate financial statements for different business lines to increase transparency around costs, revenues, and internal transactions. This aims to prevent anti-competitive behavior by ensuring non-discriminatory treatment of competitors. Oman's telecom regulator TRA specifies parameters for the cost accounting model and uses results from regulatory accounting to conduct tests around margin squeeze, predatory pricing, and cross-subsidization. The Oman model provides a framework for implementing accounting separation as a regulatory tool.
This document discusses STS Digital, a provider of digital smartphone technology training and consulting services for businesses. It describes STS Digital's offerings, which include courses on using BlackBerry technology for business, smartphone consulting services, and social media marketing solutions using LinkedIn. It also introduces STS Digital's work with Research in Motion (Rim) on the new BlackBerry Enterprise Server Express, which allows businesses to connect employees wirelessly at low cost.
Tikona is a top broadband service provider in India with over 40,000 WiFi access points. They provide wireless broadband services to over 200,000 subscribers and 500 enterprise customers. Tikona sells their services through two mediums: SME and MRS. SME targets small and medium businesses through direct marketing, telecalling, field sales etc. MRS targets retail customers through promotions at retail stores. Tikona has specialized plans for SME and MRS customers and aims to target first time users and customers churning from competitors.
Scaling MySQL: Benefits of Automatic Data DistributionScaleBase
In this webinar, we cover how ScaleBase provides transparent data distribution to its clients, overcoming caveats, hiding the complexity involved in data distribution, and making it transparent to the application.
The document discusses how SIP-enabled VoIP solutions can empower organizations to improve customer service operations and drive greater business value. SIP allows for virtualization of contact center resources across multiple locations, improving agent productivity and reducing costs. It also enables presence-based applications and unified communications to enhance the customer experience. Adopting SIP-based VoIP architectures provides strategic benefits like competitive differentiation and new customer-oriented applications.
Succeeding in a World Gone Mobile (Part II) - MobilitySimpleSignal
Michael Sterl from SimpleSignal discussed how voice, mobility, and collaboration technologies are transforming business communications. Voice services are becoming just another application on mobile devices. Managed services are growing as businesses move to "an office in the cloud" allowing workers to be located anywhere. Collaboration technologies like video and messaging will be ubiquitous. SimpleSignal offers unified communications applications that extend PBX features to mobile devices, enable messaging from business phone numbers, and provide an integrated user experience across devices.
The document discusses the impact of social listening. It provides examples of how Philips has used social media to engage with consumers and gain insights. It also describes a case study where Philips used social listening to improve sentiment toward a sonicare toothbrush, which led to reductions in negative feedback and call center calls. The key lessons highlighted are the importance of understanding consumer language and mindsets and testing insights.
11 Strategies to Deploy PCI Compliant NetworksCradlePoint
Companies that store, process, or transmit credit card information must comply with the Payment Card Industry Data Security Standard (PCI-DSS).
Failure to comply can result in fines, lawsuits, and even bans from processing credit cards. Even worse, companies that are breached can find themselves in the news headlines, significantly impacting goodwill with customers, partners, and shareholders.
October 7 Unified Communications Dulaneyandhafnerchgibbs7
This document provides an overview of a Gartner webinar on unified communications and mobility. The webinar discusses key issues around justifying UC's move into smartphones and where it will fit within unified communications and collaboration environments. It explores how UC will enable mobility and viable vendor selection scenarios. The presentation covers topics like the changing nature of work, building a communications requirements matrix, and the impact of UC functionality on different devices. Polling questions gauge participants' views on topics like WiFi coverage, personal vs. business phones, and smartphone vs. deskphone usage.
Foredrag om værdien af digitale medier for iværksættere og mindre virksomhederMette Sandgaard
De værktøjer, som man for blot få år siden betragtede som de vigtigste i salgs- og markedsføringsarbejdet er stort set forældede og ikke resultatskabende. For ganske få år siden blev fokus rettet mod hjemmesiden, som pludselig blev alfa og omega i virksomhedens kommunikation med markedet – men også her blæser forandringens vinde: I dag anbefaler flere specialister, at man laver en enkel og nydelig hjemmeside med nødvendige informationer om virksomheden, men straks linker til sociale medier som Facebook, Twitter, LinkedIn o.a. Det er nemlig på disse netværk, at succeserne skabes.
Præsentation til foredrag om værdien af digitale medier for iværksættere og mindre virksomheder af Mette Sandgaard.
Hvad er værdien af tilstedeværelse i sociale medierMette Sandgaard
Værdien af tilstedeværelse i sociale medier. Fyldt med eksempler på danske virksomheder, der har succes i sociale medier - uden at have brugt en formue
Præsentation fra workshop på e360 grader - Vækst i webshops, foråret 2011.
Præsentation til sociale medier samt værdien af at være i sociale medier for webshops samt masser af cases og en enkelt strategi opgave.
During this year's Nachtschicht, Berlins Design Night, we've invited everyone to our lab to share our learnings from implementing Holacracy as a management system. In his talk Caspar from our team shares his notes on the topic.
This document discusses e-business and compares it to e-commerce. It notes that e-business involves using new technologies to improve business performance through low costs and open connectivity, connecting value chains across businesses. Some key differences between traditional business and e-business are discussed, including that e-business requires a non-linear "journey" approach rather than step-by-step planning due to ongoing change. Potential benefits of e-business include generating new revenues and reducing costs through efficiencies, customer retention through personalized offerings, and improving brand image.
The document discusses the evolution of e-business from early web phases focused on publishing information to later phases enabling transactions and integration. It describes how the future of c-commerce and business webs involves components that can be aggregated and personalized through web services. This allows dynamic business relationships and new products/services to be quickly created through collaboration rather than competition.
a glimp into the future of electronic invoicingDanny Gaethofs
The document discusses the future of electronic invoicing and envisions an "electronic business highway" where electronic invoicing will be integrated into end-to-end trade processes. It describes how emerging technologies and growing business networks are shaping electronic business and invoicing. The electronic business highway will reduce complexity and risks for companies by enabling real-time exchange of business documents between trading partners through intermediaries that link multiple highways into a "super-highway".
Electronic commerce includes buying and selling of goods and services online through B2B and B2C transactions. It offers substantial cost savings but demands keeping up with changing technology. The main activities of e-commerce are buying and selling products, shipping products, and producing financial statements. It also involves personal customer service, sales, research, and other human roles. E-commerce provides advantages like lower costs, greater flexibility, and access to larger markets but also faces disadvantages such as inability to see products in person and security issues. Key components include client PCs, transaction servers, database servers, and internet communication lines.
Doing business through the e-commerce channel is quite demanding. The one who does business through the e-commerce route needs to have an intensive knowledge of various web languages coupled with knowledge of web servers communications and networking. E-commerce has tremendous utilities: it can be used for buying and selling of products and producing financial documents. The broad goals of e-commerce include reduced costs, lower cycle time, faster customer response and improved service quality-commerce has promising prospects in India. That’s because people buying online is expected to double year on year. Financial services, entertainment, travel and groceries are the areas where e-commerce will see the maximum leverage. However, it is pertinent to note that e-commerce also has certain drawbacks. Customers cannot touch the products that they plan to buy. Businessmen in India do not know how to run e-commerce business leading to immense client dissatisfaction. E-commerce is an ineffective medium when it comes to reaching out to women and elderly citizens. To set up e-commerce entrepreneurs need three primary things: website, a shopping cart and an on-line payment system. Some of the examples of e-commerce include product catalogs on the internet, inventory databases, interactive marketing, supply chain management among others. Some of the common methods of conducting e-commerce business include electronic mail, voice mail, discussion forums, data conferencing and electronic meeting system. Major segments of e-commerce include Inter-organizational (B2B), intra-organizational (Within retail) and Retail.
The document summarizes the key topics presented in a lecture on e-commerce fundamentals and trends in the Philippines. It discusses definitions of e-commerce, types of e-commerce models, essential e-commerce processes, reasons for engaging in e-commerce, and components of developing an e-business plan including strategy, resources, and technology architecture. The presentation also covers converging technology and market trends driving changes in e-commerce and dimensions of managing organizational change.
Vortrag OnCommerce zur ITmitte.de Ring Vorlesung, Master Informatik, Universi...Community ITmitte.de
Here are some suggestions to help with your project:
1. Define the key requirements and scope clearly upfront. Focus on the MVP.
2. Leverage existing standard objects like Invoice, Payment etc. before customizing.
3. The link can contain invoice number, amount etc. as parameters.
4. Use a QR code generator library/app to generate the code from the link.
5. Store the QR code as an attachment/file on Invoice.
6. Send automated emails with invoice PDF and embedded QR code on payment due date.
7. Track payments against invoices using a custom object.
8. Integrate with payment gateways for actual transaction processing later.
In this presentation, we will discuss what is E-Commerce, its definition, main activities, goals, technical components involved, functions, prospects and advantages of e-commerce, scope etc.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
This document outlines an MBA course on e-Business that aims to:
1) Understand strategic opportunities and threats of e-Business and analyze impacts on firms.
2) Gain insight into viable e-Business models and how e-Business influences strategy and competition.
3) Have experience analyzing e-Business potential in firms.
The course covers topics such as e-Business strategies, design, markets, procurement, supply chain management, ERP, knowledge management, marketing, CRM, infrastructure, technologies, banking, governance, mobile commerce, security, legal issues, and the future of e-Business. Reference books and a schedule of 33 sessions across various topics are also provided.
Banking Innovations Forum 2009 - Bartłomiej Kozakowski, ComarchComarch SA
The document discusses strategies for banking innovation and customer channels. It describes Comarch, a Polish IT company, and their work with banks. It then covers different channel strategies including multichannel, channel-oriented, and process-oriented approaches. It also discusses the role of newer technologies like Web 2.0 and whether banks need to adopt social media channels. Survey results are presented on customer preferences and usage of different channels by age group.
The document summarizes several large-scale ICT projects undertaken by the Greek public sector to modernize services and operations. It describes projects to create a government CRM system, consolidate services onto an e-government portal, implement an electronic tax filing system, create a shared human resources management system, build data centers and a national government network, and expand broadband access to rural areas. The projects aim to improve public services, increase efficiency, promote transparency and data sharing, and reduce costs through technologies like cloud computing and shared infrastructure.
This document summarizes key trends and directions for IT executives in 2008 according to a research firm called iReach. It finds that CIO priorities in 2008 will be improving support for business projects and reducing operational costs. Telecom costs will remain a priority and IP telephony/VoIP deployments are expected to double. Enterprise software licenses are expected to grow again and managed services and outsourcing will continue growing substantially over 2007 levels as companies seek improved IT support and cost savings.
Intelligent Business Integration | iCore at EPiServer Day 2014Episerver
The document is from the website of iCore Solutions, an intelligent business integration company. It provides information on iCore's integration products and services, how they help customers save time and money on integration projects compared to other solutions, and examples of cost savings customers have achieved by using iCore. It also includes testimonials from some of iCore's references and partners.
This document describes the development of an e-invoice generator system. It aims to provide a low-cost and straightforward electronic invoicing solution for businesses, especially small and medium-sized businesses. The system allows users to send, receive, view, and save electronic invoices and links to an electronic invoice registry. It focuses on security and converts between XML-based electronic invoice standards. The system aims to automate the invoicing process and interface with other business systems to improve efficiency and provide cost savings for businesses.
The document outlines Radson's implementation of an e-commerce system using Baan E software. It discusses three phases: [1] launching an e-product catalog for online ordering by December 2002, [2] enabling full web ordering capabilities by March 2003, and [3] implementing e-collaboration/B2B functionality with key customers and suppliers by May 2003. The presentation demonstrates the live e-commerce solution, covering features like online product browsing and ordering, as well as collaborative tools for document sharing and co-authoring between business partners. Lessons learned focused on defining clear roles and managing expectations.
This document provides an agenda and details for the 5th European EXPP Summit on E-Invoicing and E-Billing taking place on September 21-22, 2009 in Amsterdam, Netherlands. Over 200 specialists and end-users from more than 20 countries are expected to attend. The summit will include presentations and panel discussions on topics such as e-invoicing initiatives in various European countries, the role of e-invoicing in procurement and financial supply chains, international e-invoicing deployments, and the e-invoicing market in Latin America. Fifteen leading solution providers will also exhibit their e-invoicing, e-billing, and e-document solutions.
Sugarcrm on ibm social business overview at ce bit 2012Friedel Jonker
This document provides an overview of SugarCRM on IBM's social business platform. It discusses IBM and SugarCRM's partnership to bring an open social business platform to customers, leveraging each company's market leading technologies and professional services. Integrated offerings combine SugarCRM, IBM Connections, Cognos, SPSS and other IBM software. The goal is to provide an end-to-end solution for social business.
The document discusses various aspects of e-commerce including definitions, examples, patterns, and strategic impacts. It describes how e-commerce can be used for intra-business, business-to-business, and business-to-consumer exchanges. It provides examples of how e-commerce enables added value, differentiation, cost leadership, and a strategic focus. Key applications include improved communication, mass customization, efficiency gains, and penetrating new markets.
E-business refers to the conduct of business on the Internet and the transformation of key business processes through Internet technologies. It includes direct business activities like marketing, sales, and HR as well as indirect activities that impact business processes and efficiency. E-commerce is a major subset of e-business and refers specifically to buying and selling of products, services, and information online, typically through business-to-consumer and business-to-business transactions. There are several types of e-commerce models including B2C, B2B, C2C, and business-to-government. E-business has significant impacts on areas like marketing, production, management information systems, and human resources. Key drivers of e-business adoption
Similar to Forretnings- & Teknologi Trends af Bjarne Jensen, NetCity (20)
This document discusses challenges with hardware-near programming and proposes solutions like object-oriented design, test-driven development, and mocking hardware for testing in C. It provides examples of encapsulating hardware registers in C and writing tests that check register values and function outputs without the physical hardware. The document concludes that while setting up the tools is an initial investment, TDD is possible and helps create safe, maintainable low-level software.
This document summarizes an embedded software project that used object-oriented modeling and design with UML, along with Safety-Critical Java and C programming. A team of students created a model car that could be remotely controlled via an app. The project followed an object-oriented development process, including use case modeling, component diagrams, and testing of components using mock objects. The design included a layered architecture with hardware abstraction and platform abstraction layers. Missions in Safety-Critical Java were used to model different car modes like Park and Drive. Unit testing of components and testing on the execution platform helped evaluate memory usage and schedulability. The document concludes that this approach helped manage complexity in the embedded system.
The document summarizes a company's conversion of its embedded controller software from C to C++ over a two month period. It involved converting 8 projects with 30% shared code across 18 developers. Challenges included converting callbacks and dealing with scripting errors. Opportunities included improving code quality, team building, and evaluating new static analysis tools. The conversion was successful with minimal performance impacts and many bugs were found and fixed during the process. Future plans include C++ training and refactoring code to fully utilize C++ features.
This document discusses embedded Linux development from a manager's perspective. It provides the speaker's background working with C and C++ on embedded systems. Key expectations of programming languages for embedded systems are outlined, including flexibility, low cost, and real-time performance. The document discusses why C is commonly used for embedded development and outlines best practices like code reviews when using C to avoid issues. It also discusses moving to C++ and using Linux for embedded projects.
The document discusses the C programming language. It provides some key facts about C:
- C was developed in the late 1960s and early 1970s by Dennis Ritchie at Bell Labs.
- C became popular due to its use in developing the UNIX operating system.
- The IT world widely uses C, as evidenced by its use in operating systems like Linux, Windows, and iOS.
- The C language has undergone standardization with standards published in 1989 (C89), 1999 (C99), 2011 (C11), and 2018 (C18).
- C influenced many other popular programming languages and remains one of the most widely used languages today.
The document discusses the evolution of industrial revolutions and key elements of Industry 4.0, including intelligent automation and production facilities, smart products, virtual production, and more. It also examines the increasing need for systems engineering as products and production become more complex. Finally, it outlines six key fields that must be mastered for successful digital transformation: usage, data, technology, process, role, and culture.
Emergent synthetic processes (ESP) is a new paradigm for implementing process changes without needing agreement from all participants. It works by having organizational members define service descriptions stating what tasks they are willing to do and under what conditions. Processes are then synthesized in real-time from these service descriptions for each specific case, finding the optimal route through the organization. This allows service descriptions and partially completed processes to be updated at any time without requiring agreement. ESP enables a more flexible and distributed approach to processes and workflow.
This document discusses the integration of DCR (Dynamic Case Resolution) with the KMD Workzone case management platform to enable more automated and adaptive case resolution. It envisions using technologies like machine learning, artificial intelligence, and automation to handle more routine case activities while still allowing for human judgment and deviations from standard workflows. The approach is described as evolutionary rather than revolutionary, breaking large changes into smaller, configurable steps and getting users involved to identify automatable activities and ensure the system meets their needs. Demostrations are provided of Workzone's flexible configuration capabilities and how DCR could be integrated to iteratively introduce more automated case resolution over time.
SupWiz is a spin-off from world-leading AI experts that develops omni-channel AI software to disrupt customer service and support. Their platform makes different customer service channels intelligent and links them together using techniques like intelligent virtual agents, knowledge management, and analytics. The platform integrates with infrastructure components and has been proven valuable at several customers, accurately answering questions and reducing response times. SupWiz aims to improve the customer experience throughout the entire journey with AI-powered solutions.
The document discusses NNIT's vision for its Service Support Center to improve user productivity through reducing demand for support. Key points include:
- Integrating all user interaction data across systems to create a single source of truth data warehouse for metrics and reporting.
- Implementing configuration management policies, SLA policies, and integrating different levels of knowledge and problem management to reduce support demand and minimize downtime.
- The goal is machine-learning enabled intelligent automation that is flexible, consistent and cost-efficient to provide support across channels like phone, chat, and with multi-language translation available 24/7 globally.
- Statistics are presented on ticket routing optimization using AI to reduce unnecessary ticket jumps between support agents.
This document discusses how natural language processing (NLP) can be used for customer support. It outlines several NLP applications for customer support like search, fraud detection, and translation. It also discusses how NLP can help answer previously unasked questions by generating questions from knowledge bases and documents. Finally, it proposes a "customer support Turing test" to evaluate NLP systems for their ability to fool classifiers that distinguish customer support agents from customers.
This document provides information about an AI conference on the future of customer service. The conference will feature presentations from leaders in various AI and data organizations, as well as a panel debate. Statistics are presented showing the growing importance and impact of AI and chatbots on customer service interactions and cost savings over the coming years. The AMAOS project from the University of Copenhagen is also introduced, which focuses on advanced machine learning for automated omni-channel customer support.
The document discusses a project aimed at improving quality of life for citizens with affective disorders like depression. It outlines a vision called "Psyche" that aims to anticipate and alleviate acute depression through a digital platform. A configuration table presents the rationale, strategy, and tactics for a prospect to realize this vision, including leveraging the user's digital diary and questionnaire responses to detect emerging depressive episodes and provide alleviation measures. The table identifies challenges like ineffective intervention and underused platform potential, noting that anticipation works but could be improved and alleviation measures are sometimes weak or misplaced.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
6. NemHandel – send & modtag
Understøttelse på forskellige niveauer:
• Niveau 1: Ordre, ordrebekræftelse og annullering
• Niveau 2: Faktura og kreditnota
• Niveau 3: Rykkere og rentenota
• Niveau 4: Vare katalog og prislister
NemHandel – klient
• I kan forvente at offentlige myndigheder vil
understøtte alle OIOUBL forretningsdokumenter.
NemHandel.dk
7.
8. B2B e-business i værdikæden
NemHandel & OIOUBL anvendelse påvirker disse mekanismer!
Chris Caplice, MIT
9. Plug’n’play Supply Chain i
B2B Produktion, Handel & Detail
Making the B2B e-business transformation!
Bjarne Jensen, Cand.IT e-business, ITU/CBS
10. B2B e-business i værdikæden
• Interoperable Enterprise Business Scenario
BoundaryLess Information Flow
11. B2B e-business i værdikæden
• Interoperable Enterprise Industry Scenario
BoundaryLess Information Flow
12. New e-conomy & e-business
Old & New e-conomy network
Introduction to E-business Management & Strategy, Colin Combe
22. E-business relationships
• Old & New e-conomy
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana
23. E-business architecture
• eCRM system architecture • eCRM multi-channel center
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana
24. Fra e-handel til e-business CRM
E-business til små og mellemstore virksomheder, DS (2006)
26. Fra e-handel til e-business CRM
• Silo, not data mobilitet • Customer-centric CRM
Cand.IT E-business study, Muliggør inter-organisatorisk data mobilitet!
Bjarne Jensen, ITU/CBS, page
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Yankee Group