The document discusses the key requirements and models for e-business, highlighting the importance of availability, scalability, and cost-effectiveness in providing web services. It outlines the essential elements for fostering e-loyalty and emphasizes the role of a robust IT infrastructure in enhancing customer experience. Additionally, it presents a roadmap for transforming traditional businesses into e-businesses, leveraging technology to optimize customer relationships and operations.

1. Welingkar’s Distance Learning Division
Business to Business E-Commerce
We Learn – A Continuous Learning Forum

2. Scalability problems
Web and
Authentication
Servers
Transaction
Servers
LAN
LAN
Database
Servers
E-business site
Multitiered Architecture
InternetInternet
Client

3. Three Requirements to be Met by e-
Business Users and customers can count
on being able to access any
webservices from anywhere ,
any time, regarding of the load
at the website and the network.
Services are provided with
quality
Servers should be able to
provide services to all potential
customers whose number is fast
growing and unknown for a
company.
Quality of web services
represented by availability and
fast –response times, should be
achieved with an IT
Infrastructure that minimises
cost.
Availability
Scalability
Cost-effectiveness
Should
Provide
information
based
Services to
Customers
e-business

4. Reference Model for e-Business Planning
Business
Model
Functional
Model
Customer
Model
Resource
Model
Characteristics
of Business
Navigational
structure of the site
Patterns of customer
Behaviour
Site Architecture and
Service Demands
Technological View
Business
view
External
Metrics
Internal
Metrics

5. Five Determinants of e-loyalty
Quality support system
On-time delivery
Compelling product
Presentations
Convenient and reasonably
priced transportation costs
Trustworthy privacy policies
with respect to customers’
identity and purchases
Deter-
minants
of E-
loyalty

6. Universal or server-Based unified
Messaging
Telephony Server Voice mail, faxes and
E-mail
E- mail Server

7. Integrated or Client Based Message
Telephony Server
Voice mail, faxes and
e-mail
Client
E- mail Servere-mail
messages

8. Basic Principles of Effectiveness
Basic principle of
Effectiveness
Took the lead on
Customers expectations
Operated in a daily
Planning model
Reached out to new
Markets by filling a gap
Get to market
quickly
Anticipated or reached
In a flash to market Changes

9. Guidelines of Efficiency
Guideliness of
Efficiency
Long Range
Planning
Sound Process
Management
Integrated
Information
Systems
Deep business
knowledge

10. Ping/Pong
Fire wall
Pong
Pong
Pong
Ping
Ping
Ping

11. e-Enterprise
1995 1997 1999 2000
Business
Impact
e - b – Electronic Business
e – c – Electronic Commerce
e- e – Electronic Enterprise

12. Digital Nervous System-Enabled
Value chain
R & D
Engi-
nearing
Market-
ing
Customer
support
Sales
Logistics
&
Distribution

13. Internet Enabled by a Digital
Nervous System
Business
Internet
link to
Business
Partners
Orignal
Business
‘Intranet’
enabled by
a digital
nervous
system
Business
Internet
linked to
customers

14. Impact Found in Info-Intensive
Industries
Clearing Bank Finance Insurance,
Media education
Tourism Health Care
Retail Manufacturing Distribution
Petroleum
Agriculture
Local
Trades
Core Offering
Physical
Digital Mass Produced
Value Creation
Customer dialogue

15. The Essential Elements of an Electronic Business
Supplier
Financial
Institution
Network
Shop front Settlement Catalog Fulfilment
Customer
Note:- Some trust and securities have to
be established – not shown
(intangible attributes)

16. Road Map to an Electronic Business
Architecture
Stage 5
Stage 1 Stage 4
Stage 2 Stage 3

17. Business to E-Business Transformation
Transform Core
business Process
Business
Intelligence ERP
E-mail Messaging and Collaboration e-
commerce web applications.
Customer relationship Billing
and Payments supply chain
Supply Chain
Management
Customer
Relationship
Management
Knowledge
Management
E-commerce
Leverage Knowledge
and Information
Solve business problems, Build e-
business applications.
Run a scalable available
infrastructure
Links customers
and partners
Use existing IT
Infrastructure