Joy Rensel is seeking a customer care representative position where she can utilize over 15 years of customer relations experience. She has held several roles providing customer service, most recently as a Level 2 Customer Service Representative for Vixxo, where she receives and responds to service requests, documents interactions, and conducts satisfaction surveys. Prior to this, she was a Senior Client Services Representative for American Funds, assisting investors with accounts and transactions. Rensel aims to improve customer satisfaction and enhance company brands through her experience building rapport with customers and resolving their needs.