Jeffrey Foster is an IT technician seeking a new position. He has over 15 years of experience in various IT roles including desktop support, network administration, and technical troubleshooting. He is skilled in Windows, Microsoft Office, and networking technologies. His most recent roles included 4 years of IT contract work providing tier 1 and 2 support. He has a degree in Computer Information Systems and is looking to join an organization where he can help ensure systems run smoothly and efficiently.

1. Jeffrey S. Foster
Jefffos75@yahoo.com • 317-435-3595 • http://www.linkedin.com/pub/jeffreyfoster/46/528/b12
IT TECHNICIAN
IT skilled professional with recent training, seeking a position with an organization that desires a result-
driven, team player with effective communication skills, that will ensure systems operate smoothly and
efficiently. Analytical-minded problem solver, who is both mechanically and systematically-inclined.
Extensive experience troubleshooting and resolving technical issue’s with an aptitude for customer service.
KEY SKILLS
• Network+ • CompTia A+ • Microsoft Office 2010
• TCP/IP • MS Server 2008 • Microsoft Visual Basic
• HTML/XHTML CSS • WAN Management • Java scripts
• Windows XP, 7, 8 • SQL • Data Migration
WORK EXPERIENCE
Covance Program Specialist 5/2015-04-2016
• Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate
database, and handle/escalate calls per program specifications.
• Conduct outbound calls per program specifications.
• Conduct insurance verifications to confirm patient benefits, facilitate the prior authorization process on
behalf of customers, assist with problem claims, and perform case management to identify insurance
and alternative funding sources per program specifications.
• Screen and process patient assistance applications by determining eligibility and making outbound
follow up calls as necessary. Update computer systems on patient enrollment, denials, approvals,
payment processing, withdrawals, shipments, and caller requests per program specifications. Respond
to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product
shipments, and returns. Also work with distributors and manufacturers to request and track product
shipment.
• Worked exclusively with the Healthwell Foundation.
• Repaired any PC related issues, set up systems, and instructed coworkers on how to use Windows 7 and
Office 2010 and 2013.
• Worked as a temporary employee through Randstad staffing agency.
Brooksource Windows 7 Tech 01/2015-04/2015
• IU Health Windows XP to Windows 7 migration.
• Desktop and laptop refresh.
• Tier-1 and Tier-2 support.
• Troubleshooting and repair.
• Service-Now ticketing system.
• Migration and repair of machines in a sterile, operating room environment.

2. • Imaging and wiping equipment.
• Malware removal.
• Set up and service of imaging equipment.
PCM Inc. Desktop Support 09/2014-01/2015
• Finishing latter stages of Windows XP to Windows 7 migration.
• Tier II support for United Healthcare in Indianapolis, Indiana; Fort Campbell, Kansas; and Sabu,
Philippines.
• Short term contract to assist Desktop Support with United Healthcare’s Open Enrollment.
• Support of over 1000 employees on-site in addition to locations in Kansas and Shabu, Philippines.
• Virtual application and support (SCCM 2012, Citrix XenApp)
• Build, imaging, and repair of HP laptops and desktops.
• Malware removal.
• Help Desk and phone support, troubleshooting, equipment relocation.
• Use of Service-Now ticketing system.
Tek Systems Desktop Support 06/2014-08/2014
• Windows XP to Windows 7 migration.
• Installation and support of system software.
• Initial build and imaging of HP laptops and desktops.
• Hardware (hard drive repair, optical drive installation, warranty repair), and software troubleshooting
and support.
• Help Desk and on-site support of multiple Eli Lilly campuses.
• Data/migration and information backup to a central server.
• Service-Now ticketing system.
• Short term contract to assist HP Products at Eli Lily locations while an employee was on leave.
Brooksource Desktop Support 03/2014-06/2014
• Windows 7 system migration.
• Installation of Lenovo T430 and T440 laptops; M73, M78, and M83 Pro Desktop models; Thinkcentre-
M Series Power desktop system.
• Installation and support of system software.
• Altiris Software Management, installation of Microsoft Office 2007 and 2010, Microsoft Lync, Oracle
Business Intelligence (BI), Mobile Armor laptop security.
• Printer set up, driver installation and support.
• Hardware (hard drive repair, optical drive installation, warranty repair), and software troubleshooting
and support.
• Receiving and prepping hardware for build/image. Product inventory.
• Data transfer/migration during hardware and software upgrade. Backup of information to central server.
• Customer service and upgrade scheduling.

3. Dell/Ascension Support Technician 09/2013-03/2014
• Dell/Ascension deployment project for St. Vincent Health Network and The Care Group.
• Deployment and installation of Dell Optiplex 7010 Desktop and Dell Latitude E5430 Laptop Systems.
Installation of Inuvio i4d Scanners and Dymo Label Writer 450 Turbo.
• Proficiency in supporting MS Windows XP, Ultimate, 7, MS Office; Excel, Outlook.
• Provide technical support and troubleshooting assistance to personnel PCs, printer, and e-mail setup;
hardware, software installation, OS, and related hardware issues.
• Proficiency in supporting MS Windows XP, Ultimate, 7, MS Office; Excel, Outlook.
• Receiving assets, moving equipment within the site, staging equipment for build/image activity.
• Provide resources and technical assistance for migrating data-including hardware environment refreshes,
storage reclamation, consolidation and other key infrastructure initiatives.
• Experience with networking installation in Healthcare environment.
• Solid technical understanding and skill troubleshooting, building, repairing, and configuring of core
computer network components including PCs, routers, switches, Windows Operating Systems, backup
systems software, anti-virus, and e-mail.
• Possess good customer service skills, attention to detail and multi task.
• Ability to communicate onsite front line resource for customer questions and concerns.
Netfor Inc. Helpdesk Support 12/2012-07/2013
• Provide technical support for The UPS Store, Goodwill Stores, Division of Family Resources for the
State of Indiana, and Mid America Clinical Laboratories and ensure proper maintenance of
workstations, printers, and peripherals.
• Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
• Deploy new workstations and printers, installing new operating systems (Windows 7), applications and
drivers, and configuring network properties and hardware.
• Support recovery plans and perform regular system backups.
• Internship, Spring 2013. Six months.
Cargill DCI Bulk Scale/Asst. Miller 11/2010-11/2011
• Assisting head miller by controlling overall product and raw material inventory by measuring storage
bin space. Responsible for inventory data entry for multiple department supervisors.
• Ran inline quality tests (viscosity, granulation, ph (fat), moisture) and made necessary adjustments.
Preventive maintenance and repair. Loaded finished flour and wholegrain products into semi-trailers and
railcars. Weighed both vehicles after loading, added seals, and moved vehicles. Filled out bill of lading
and quality checks.

4. • Invited to, and participated in, Kaizen events for process improvements in Shipping and Milling
departments. Implemented multiple changes reducing wasted product and significant downtime. Process
adjustments saved millions yearly.
AT&T Service Technician 05/2007 - 09/2008
• Construction, repair, and replacement of aerial and ground phone terminals and copper wire. Condition
utility lines for splicing with fiber optic cable.
• On site reading of residential and business utility blueprints. Onsite management of small crews.
Replacing broken and outdated ground wires.
• Answered repair calls, trouble shooting, and sales.
• Operated 2 ton bucket and utility vehicles.
• Classes taken: Basic Cable Splicing, Ladder Safety and Utility Pole Climbing, Basic Repair, Manhole
Safety, Defensive Driving.
SMC Corp. of America CNC Machinist 12/2006 - 05/2007
• Setup, programming, operation, preventative and overall maintenance of CNC grinders, lathes, and 3&5
axis mills. Production of pneumatic cylinders. ID/OD, overall length, and threading.
General Cable Blender Operator 06/2004 – 01/2006
• Computation of formulas consisting of various clays, resins, and carbon to form batches of material to
produce the insulation covers of electrical and utility metal cabling.
• Operation of three product blenders, four tilt-table product dispensers, maintenance of various filters for
air compression product tubes. Empty resin from railcars and tanker semi-trailers. Certified forklift
operator.
• Classes Taken: Sigma Six Lean Manufacturing, Myers-Briggs Personality Styles, 5S in the Workplace,
Kaizen, and Forklift Safety.
• Named Industry Weeks Plant of the Year for 2006/2007.
• Part of team that reduced change-over cycle time from 26 manpower hours to three manpower hours
saving over $3 million dollars yearly and reduced overall manpower by five positions, saving another
$200,000 yearly.
• Set plant records for safety. Four plus years without a recordable accident, saving up to $100,000 yearly
in lost-time production and insurance fees.
Rolls-Royce Allison CNC Machinist 09/1996 – 01/2003
• Set up, programming, and operation of CNC grinders and EDM machines.

5. • Classes Taken: Lean Manufacturing, 5S, Basic Machining, Basic Computers, Internal and External
Grinding. Myers-Briggs Personality Styles, Diversity in the Workplace.
• Invited to be part of Kaizen Cell Team as a production associate. Redesigned departments to improve
process flow to reduce travel downtime. The team designed and retro-fit CNC machines to run multiple
operations reducing downtime and bottle neck areas of operation. Also reduced change-over downtime
to an absolute minimum.
• Submitted a suggestion to change the CNC grinding wheel composite and adjust the overall rpm speed
to reduce scalloping on compressor wheel final finish resulting in $2 million a year plus savings.
EDUCATION & TRAINING
Ivy Tech Community College 01/2012-05/2013
• Associates of Applied Science. Computer Information Systems
Franklin Township Fire Department 08/2002-09/2006
• Emergency Medical Technician. State Certification. Class Valedictorian.
• Reserve Firefighter/Emergency Medical Technician.
Greenfield-Central High School 08/1990-
05/1994
• College Preparatory Curriculum.
Employment Gap
12/2011-12/2012: Attended Ivy Tech Community College Accelerated Program.
09/2008-11/2010: Sustained a non-work related injury, leading to multiple surgeries and an extended recovery
period.

6. • Classes Taken: Lean Manufacturing, 5S, Basic Machining, Basic Computers, Internal and External
Grinding. Myers-Briggs Personality Styles, Diversity in the Workplace.
• Invited to be part of Kaizen Cell Team as a production associate. Redesigned departments to improve
process flow to reduce travel downtime. The team designed and retro-fit CNC machines to run multiple
operations reducing downtime and bottle neck areas of operation. Also reduced change-over downtime
to an absolute minimum.
• Submitted a suggestion to change the CNC grinding wheel composite and adjust the overall rpm speed
to reduce scalloping on compressor wheel final finish resulting in $2 million a year plus savings.
EDUCATION & TRAINING
Ivy Tech Community College 01/2012-05/2013
• Associates of Applied Science. Computer Information Systems
Franklin Township Fire Department 08/2002-09/2006
• Emergency Medical Technician. State Certification. Class Valedictorian.
• Reserve Firefighter/Emergency Medical Technician.
Greenfield-Central High School 08/1990-
05/1994
• College Preparatory Curriculum.
Employment Gap
12/2011-12/2012: Attended Ivy Tech Community College Accelerated Program.
09/2008-11/2010: Sustained a non-work related injury, leading to multiple surgeries and an extended recovery
period.